Customer Service Accounting

Michael D. Caldwell

***-* **** ********** *****, Greensboro, NC 27406 ~ Phone: 336-***-****

OBJECTIVE

To acquire a challenging position that will utilize and strengthen the accounting, customer service, and

driving skills acquired in over thirty years of diverse, demanding responsibilities.

EDUCATION

Bachelor of Science Accounting NC A&T State University Greensboro, NC

EMPLOYMENT EXPERIENCE

2011 – Present First Student Greensboro, NC

Responsible for getting disabled/handicap students and magnet/open school students to and from school

and home each day in a safe and timely manner. Act as a liaison between Guilford County school system,

parents, and students. Adhere to federal and state requirements as applicable by federal and state laws.

2006 – Present Contract Accounting Greensboro, NC

Perform annual audit for Charlotte Mecklenburg Education Association to ensure in compliance with

federal and state laws. Review financial statement analysis and preparation for accuracy. Perform year

end bank reconciliations to general ledger and cash management reports. Verify account receivables and

payables for accuracy.

1990 – 2009 American Express Greensboro, NC

Fraud Analyst (Customer Care Professional)

Was responsible for inbound/outbound contacts to card members alerting them of possible fraudulent

activity on accounts. Documented account accordingly to policy to clear any fraud concerns. Issued

replacement cards, if necessary. Acted as liaison for company to assist merchant services with fraud

concerns on client accounts.

Charge Verification Analyst

Was responsible for inbound/outbound verification of internet, phone, and mail orders for merchants

requesting verification of charges to cardholders’ accounts. Confirmed charges with cardholders were

valid or invalid. Documented and set up cases to resolve charge verifications issues. Performed charge

authorizations and confirmed name and address verifications.

Authorizer

Was responsible for approving and declining charges on cardholder accounts that could not be approved

systematically. Performed name and address verifications.

SKILLS

Microsoft Office, Word, Excel, QuickBooks

References available upon Request

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