Customer Service Manager

**** ************* *****, ***********, ** ***** • 850-***-**** • ************@*****.***

Matthew R. Mayo

Experience

**** – 2014

Florida Dep. of Environmental Protection Bureau of Petroleum Storage Systems Storage Tank

Regulation

Tallahassee, FL

Contract Manager/Developer (Environmental Specialist III)

Provided management and strategic guidance for 40+ concurrent compliance assistance contracts

within a highly visible and politically volatile program

Excelled at providing Florida residents the highest return on their $10 million in annual investment

Navigated federal grant application and reporting requirements to ensure compliance

Coordinated human logistics for training sessions, audit meetings, routine teleconferences and

dispute resolutions

Trusted with budget allocation and distribution strategies, including deliverable reviews

Developed and implemented a new operational strategy that reduced annual program costs by 40+%

(replaced a well engrained, 10+ year strategy)

Forecasted future cost projections and operational target estimates

Lead multiple employees and emphasized the importance of customer service

Returned ~$1 million to Florida taxpayers misappropriated by contractors

2002-2006

Florida Dep. of Environmental Protection Bureau of Petroleum Storage Systems Local

Program Clean-Up

Tallahassee, FL

Project Leader/Contract Coordinator (Environmental Specialist II)

Served as State liaison responsible for contracted petroleum clean-up activities within the

Department’s most visible and costly program

Reviewed contractor financial records and clean-up deliverables to ensure proper return for the

taxpayers’ clean-up investment

Demanded and ensured uniformity and consistency of contracted work throughout the State

Responsible for deliverable reviews and authorized over ~$30 million in annual expenditures

2001-2003

Florida Dep. of Environmental Protection Florida Geological Survey

Tallahassee, FL

Research Assistant

Described and classified well cuttings and drill cores based on mineral composition, grain size and

fossil content to delineate lithological units

850-***-**** • ************@*****.***

Matthew R. Mayo

Assisted professional geologists in the development of cross-sectional, subsurface stratigraphic

maps. This work enabled the graphic representation of the Floridan Aquifer in central Florida.

Cited in final report published in 2008

Located, described and characterized Florida springs for the Florida Springs Initiative, with

emphasis on the effects of expanded human development and increased water usage.

Summers 1997/1998

Raytheon Systems Engineering

Kwajalein, RMI

Engineering Assistant

Interpreted complex electronic schematics, procured parts/materials and constructed components for

Remote Sensing Unit utilized for US Army missile testing

Completed work within secure area – possessed U.S. Government Secret security clearance

Summers 1996/1999/2000 Raytheon Logistics Kwajalein,

RMI

Environmental Intern

Responsible for potable groundwater laboratory testing

Prepped and delivered water samples sent by air for off-island laboratory analyses

Sampled, tested and analyzed marine port water that provided baseline conditions used for dredging

project

Education

2011-2013 University of Florida Gainesville,

FL

MBA

Concentrations in Finance, Accounting, Marketing, Leadership, Organizational Development and

Operational Strategy

1997-2003 Florida State University Tallahassee,

FL

B.S. Geology

Concentrations in Stratigraphy, Carbonates, Sedimentology and Marine Environments

Professional Interests

Contract management

Performance and budget forecasting

Strategy development

Economic analyses

Efficient operations and waste reduction

International business (SE Asia)

850-***-**** • ************@*****.***

Matthew R. Mayo

Service improvement

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