Customer Service, Office

Angelina Kern

Cellular Phone: 412-***-****

Email: ***********.**@*****.***

Home Address: *** ******** **. *********, ** 15037

OBJECTIVE

To obtain a position in which my experience, attention to detail, and exceptional customer service skills can be utilized

in my field of customer service and management.

EXPERIENCE

Wendys Corporation Bethel Park, PA

Crew Member 12/03 – 11/10

• Maintained accurate cash register operations.

• Quickly and efficiently served accurate product

• Maintained high quality products at all times

• Trained new crew members on positional duties

Wendy's Corporation West Mifflin, PA

Restaurant Manager 11/10 - 7/12

• Support the general manager with day-to-day duties and tasks.

• Assist with managing business operations and staff.

• Assist in enforcing company policies and safety procedures.

• Ensure compliance with all local, state and federal regulations and business practices.

Boston Market Mt. Lebanon, PA

Shift Supervisor 7/12 - 6/14

• Support the general manager with day-to-day duties and tasks.

• Assist with managing business operations and staff.

• Assist in enforcing company policies and safety procedures.

• Ensure compliance with all local, state and federal regulations and business practices.

Day Toyota Pleasant Hills, PA

Service Appointment Coordinator 06/14- Present

• Completes incoming and outgoing telephone calls for service appointment scheduling

• Provides email and telephone reminders for new and current customers for regularly scheduled maintenance

• Listens to and understands customer concerns and vehicle issues to best schedule their service or repair

• Maintains service records by noting problems encountered and suggesting needed services

EDUCATION

California University of Pennsylvania California, PA

Bachelor of Science in Environmental Earth Science 2006 - 2009

Bachelor of Art in Art

Community College of Allegheny County, South Campus, West Mifflin, PA

Associates in Liberal Arts with a focus in Art 2003 - 2006

SKILLS

• Work effectively in both team and independent situations.

• Excellent organizational skills.

• Maintain professional demeanor and productivity in any situation.

• Comfortable working with a diverse group of people and participates in active listening.

• Experience working with Apple Macintosh and Windows Operating Systems

• Can utilize Microsoft Office, Microsoft PowerPoint, Adobe Photoshop and Adobe Illustrator.

REFERENCES

Available upon request

Contact this candidate