Manager Quality
Resume:
Glenn L. Goodberlet
Vail, AZ 85641
***********@*****.***
EDUCATION
B.S. Quality & Productivity Management 1995 Marian
College
M.S.S. Masters of Sport Science 1985 United States Sports
Academy
B.S.E. Physical Education 1984 Cortland State University
CERTIFICATIONS
CQE Certified Quality Engineer A.S.Q 1986
ISO 9000 Certified Lead Auditor IRCA 2000
ISO 14000 Auditor 2003
TS 16949:2002 Certified Lead Auditor IRCA 2004
ISO 13485:2003 Certified Lead Auditor 2006
CAREER SKILLS/KNOWLEDGE
* General Management * General Administration
* Strategic Planning * Advanced Quality Product
Training
* Quality Management * Failure Mode and Effect
Analysis
* SPC and Statistical Applications * Management Training
* Team Building * Problem Solving
* Customer Service Applications * Computer Software
Applications
* Project Management (i.e. Microsoft Office & Project, Visio,
ERP Systems, Minitab, etc)
CAREER ACHIEVEMENTS
> As Quality Manager at GW Plastics - Tucson responsible for the quality
engineering & assurance group's efforts developing, implementing, and
maintaining a plant-wide quality system that focuses on customer
satisfaction, defect prevention, and continuous improvement utilizing
six sigma techniques.
> As Quality Manager at Kaysun converted the company's QS9000
certification to TS 16949 as well achieving ISO 13485 registration.
Reduced company waste costs about 60% as a % of Sales. Driven overall
waste cost down over 60%.
> As Manager - Corporate Quality System & Initiative at J.L. French,
Inc. constructively managed integration of quality systems resulting
from mergers & acquisitions. Established lean manufacturing & cost
control systems to identify & eliminate waste within the organization.
Managed the implementation of ISO 14000 program for the organization.
Provided organizational support for attaining and maintaining QS
9000, TS 16949:2002, ISO 14000, & MMOG systems to meet corporate
goals.
> As Quality Manager and Quality Engineer at Serigraph, Inc., profitably
managed the quality management of a $120 million decorative
organization in the US & Mexico. Supervised the QS 9000 and ISO 9000
certification programs for the automotive divisions in the US and
Mexico operations. Established warehouse, assembly, inspection, and
delivery systems to service customers in Mexico. Profitably
supervised the quality systems for the $54 million automotive business
unit.
> As the Quality Manager at INSpire Insurance Solutions, Inc., developed
ISO 9000 compliant systems for a $20 million software development
organization. Developed and implemented project management and
billing software system to be used throughout the organization's multi-
site structure.
> As Manager of Quality Development at Kohler Company, planned and
charted the quality and improvement efforts for the 13 business
comprising Kohler Company's Hospitality and Real Estate Group.
Organized the overall training and process improvement agenda, as well
as organized the employee involvement program for the group's 1200
employees. Supervised and marketed the experience-based learning
center to internal and external clients.
CAREER EXPERIENCE
GW Plastics, Inc. Tucson, AZ
12/2009 - 8/2014
Quality Manager
Organized, managed, implemented and audited automotive, medical, and
military quality systems and Responsible for developing, implementing,
and maintaining a plant-wide quality system that focuses on customer
satisfaction, defect prevention, and continuous improvement utilizing six
sigma techniques. Additional accomplishments:
V Improve quality assurance systems plant-wide to achieve zero
defects.
V Identify and resolve systemic quality problems at both plant and
corporate levels through a reduction in variation in processes and
components.
V Improve profitability through reduced internal scrap and customer
returns.
V Coordinate ISO9000/TS16949/ISO13485 upgrade training, certification
and maintenance.
V Successfully interface with key customers and prospects to improve
quality and win new business.
V Effectively work with field-based quality personnel to reduce
customer complaints and achieve superior customer satisfaction.
V Mentor, train, and closely work with plant based Quality Engineers,
inspectors and technicians to foster team work and communicate
departmental priorities
V Plan, manage, and drive the internal audit program within the
plant.
Kaysun Corporation, Inc. Manitowoc, Wisconsin
6/2005 - 9/2009
Quality Manager
Organized, managed, implemented and audited automotive, medical, and
military quality systems and procedures. Directed company's overall
waste reduction program for a $30 million custom injection molding
company. Provide customer support and lead corrective action programs to
resolve issues related to production, new product launch, and system
compliance. Developed programs to identify & streamline systems within
the organization. Additional accomplishments:
V Implementation of a paperless document control, print, and gauging
systems
V Develop APQP & Engineering Change workflows and supporting systems.
V Provide project management support for new program development.
V Developing IQOQPQ protocols for medical program implementation.
J.L. French Corporation, Inc Sheboygan, Wisconsin
9/2001 - 6/2005
Manager -- Worldwide Corporate Quality Systems and Initiatives
Organize and implement ISO 14000 systems and procedures in the Mexico, US
& UK operation. Directed QS 9000, ISO 14000, TS 16949, and MMOG
certification efforts for the organization. Developed programs to
identify & eliminate waste within the organization. Additional
accomplishments:
V Supervised the implementation of document control & APQP software.
V Creating measuring & monitoring programs for new program
development.
V Provided audit & improvement assistance for all programs within the
organization.
V Designed software application program to improve operational
performance.
Prairie States Enterprises, Inc Sheboygan, Wisconsin
9/2000 - 8/2001
Quality and Information Manager
Organize and implement ISO 9000 systems and procedures for a third-party
insurance administration company. Direct the project management and
implementation efforts of OCR data processing system. Additional
accomplishments:
V Supervised the quality systems for a $4 million third party
insurance administration operation.
V Documented ISO 9000 programs and procedures to attain
certification.
V Developed corrective action and improvement plans to achieve
management objectives.
V Initiated and implemented new technology improving business
operations.
V Created and distributed management and client reports.
V Designed software application program to improve customer
satisfaction.
Serigraph, Inc. West Bend, Wisconsin
9/1999 - 9/2000
Quality Manager
Focused the quality management program for a $120 million decorative
services organization. Directly managed the $54 million automotive
business group's quality system. Developed and maintained ISO 9000 and
QS 9000 operations for automotive group's Mexican and US operations.
Major accomplishments:
V Directed the quality systems for the $40 million automotive
business operation.
V Administered quality systems for the automotive industry in Mexico,
Brazil, and Germany.
V Developed QS9000 programs and providing assistance to other
business unit's certification efforts.
V Focused group efforts on customer improvement and corrective action
plans.
V Upgraded systems to improve and track quality improvement efforts.
INSpire Insurance Solutions. Sheboygan, Wisconsin
9/1998 - 8/1999
Quality Manager
Developed ISO 9000 systems and framework for a $40 million insurance
software development company. Managed the company's ISO 9000
certification process. Responsible for the project administration and
implementation of the company's project management and billing software
system. Additional accomplishments:
V Developed and managed the quality systems and procedures for the
software development group.
V Directed the company's corporate-wide ISO 9000 certification
program.
Serigraph, Inc. West Bend, Wisconsin
3/1996 - 8/1998
Quality Engineer
Supervised the quality system for a $12 million automotive business
group. Developed and implemented corrective actions and improvement plan
to improve profitably. Documented and maintained ISO 9000 and QS 9000
systems and procedures for automotive group's US and Mexican operations.
Major accomplishments:
V Implemented and supervising the quality systems for a $12 million
business unit.
V Developed and managed international quality systems for the
automotive industry.
V Managed QS9000 requirements for the company's major business unit.
V Provided corporate assistance for the company's QS 9000 and ISO
9000 recertification efforts.
V Facilitated customer improvement efforts and action plans.
V Provided international customer support services and problem
solving efforts.
V Designed processes and programs to implement and track quality
improvements.
Kohler Co.--Hospitality & Real Estate Group Kohler, Wisconsin
1993 to 1996
Manager of Quality Development
Responsible for the quality management systems and improvement efforts
for Kohler Company's Hospitality and Real Estate Group. Supervised
training administration and organization, employee recognition programs,
and improvement projects. Managed and developed the experience-based
learning center to internal and external clients. Major accomplishments:
V Improved organizational dynamics using experiential team building
programs.
V Developed construction plans, marketing ideas, management
direction, and operational details for an experiential team
building facility.
V Prepared and deployed a Housekeeping self-directed work team
program.
V Coordinated corporate quality effort for the only AAA 5-Diamond
resort in the Midwest.
V Responsible for the development of a customer focused, employee
involvement program.
V Supervised the Group's quality and training resources for employee
development.
V Established operating systems ensuring consistent focus on customer
satisfaction.
V Prepared Quality and Team Challenge Course business plans and
budgets to achieve strategic plan.
ASAA TECHNOLOGIES, INC. Sheboygan, Wisconsin
1987 to 1993
(Formerly MUTH-WOODSTOCK, INC.)
Operations Coordinator
Supervised the acquisition and transfer of equipment, assets, and
production system of a $1.2 million thermoforming operation. Developed
and setup manufacturing systems. Responsible for budgets and
manufacturing costs associated with the operation. Implemented
corrective actions and improvement plan. Major accomplishments:
V Coordinate the movement of $1.2 million manufacturing operations,
assets, tooling and production from Covington, TN to Cleveland, WI.
V Supervise the development and execution of day-to-day activities in
a focused factory, self-directed work team operation involving
thermoforming and compression molding.
V Integrate all plant activities with other corporate functions.
V Created systems including, but were not limited to Materials,
Quality, MIS and Production.
V Prepared annual business and budget plans for corporate management
review.
Project Engineer
Developed automotive interior trim applications for production.
Accountability included design review, tooling development, purchasing
coordination, project management, material selection, and production
implementation. Major accomplishments:
V Designed and implemented new automotive production programs.
V Completed APQP requirements for product development.
V Directed corporate functions during the product development cycle.
V Worked with customers and vendors to identify innovative solutions
to their needs.
V Implemented a project management process for new program design and
development using a computer software technology.
Quality Engineer
Responsible for advanced quality planning requirements for automotive
interior trim applications. Responsibilities included design review,
tooling verification, supplier management coordination, project
management, material validation, and production standards, and
statistical process control. Major accomplishments:
V Resolved customer problems with Product Engineering using advance
quality planning techniques.
V Developed internal training sessions familiarizing manufacturing
personnel with customer requirements, operations, gauging and
fixturing.
V Performed and assembled automotive sample submission requirements
required for of new products.
V Completed corrective action steps to resolve vendor concerns
related to tolerances, specifications, and other non-conformances.
V Lead and participated in problem solving teams resolving product
development, production, and customer concern issues.
MUTH-WOODSTOCK, INC. Sheboygan, Wisconsin
1987 to 1993
Quality Assurance Auditor
Executed quality systems for automotive interior trim production
environment. Made daily decisions on production acceptability, standard
applications, and material disposition. Assisted Engineering to develop
and implement corrective actions and improvement efforts. Major
accomplishments:
V Reviewed parts and processes in a JIT focused factory.
V Interpreted and introduced new quality standards for outgoing
materials.
V Provided training in gauging and standard interpretation to various
departments.
V Made daily decisions regarding sub-standard or non-conforming
material.
REFERENCES PROVIDED UPON REQUEST
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