Customer Service Administrative Assistant

Career Objective

Energetic, results-oriented team-player eager to bring my strong

administrative skills to a company who needs top-level support.

Professional Experience

July 2013 to Present

McLennan County Appraisal District

Waco, Texas

Administrative Assistant

. Responsible for part or all of the accounting functions of

Appraisal District as designated by the Chief Appraiser and/ or

Assistant Chief Appraiser. Examples would include but not be

limited to accounts receivables, accounts payable, payroll

processing, retirement, health and life insurance, recording checks

and cash receipts, reconciliation of bank statements, mailing

quarterly budget allocation bills, etc.

. Performs responsible administrative and technical personnel duties

for the district to include, employment activities, policy and

benefit programs and general office activities

. Responsible for accounting/personnel document control and machine

processing

. Assists in developing, implementing and administering the

District's employment activities, personnel policy and benefit

program, training and educational activities; ensures compliance

with state and federal regulations

. Posts internal position vacancy announcements for personnel

recruitment

. Responds to current and former employment

. Responds to written salary verification inquiries, insurance

coverage

. Performs all secretarial duties for the Chief Appraiser and/or

Assistant Chief Appraiser on a daily basis as requested.

. Files, makes copies, and faxes documents

. Enters/retrieves information from computer aided mass appraisal

data base

. May handle cash collections for various office transactions

. May conduct customer service functions on the phone and in person

. Relays established policies and regulations to the general public

. Maintains an effective working relationship with other staff

employees

March 2009 to January 2011

Davis Law Firm

San Antonio/Killeen, TX

Case Manager/Legal Assistant

. Accomplished Paralegal responsible for communicating, negotiating,

and explaining bankruptcy procedures

. Organize and manage documents in databases, including client

documents, production documents, pleadings, correspondence, hearing

transcripts and all other case-related material

. Prepare for depositions, hearings & client conferences Draft

letters to clients, vendors and other counsel Bluebook and cite-

check pleadings, briefs, etc.

. Review/monitor docket reports using ECF/PACER Retrieve pleadings

and other case material as needed, from active case dockets

. File pleadings electronically using the ECF System Assemble

exhibits for filings

. Communicate status of projects with attorneys

. Interview the client and obtain information for preparation of

petition and schedules

. Confirm amounts owed to creditors

. Identify exempt property

. Maintain contact with client

. Verify information obtained regarding creditors

. Review bankruptcy records to determine if specific individuals have

prior bankruptcy cases.

(2006 - 2009 - Stay at home parent and part-time student)

December 2005 to August 2006

Anderson County Abstract Co., LLC

Palestine, TX

Administrative Assistant / Policy Creator

? Prepared documents for title policies and commitments

? Researched deeds, deeds of trust and various other courthouse

documents.

? Provided administrative support; answered phones; created

documents for management.

November 1997 to December 2005

Civil Service Army, Germany

Operations and Network Specialist

? Provided computer operation support to Army Medical Division

? Monitored backup and restore computer systems nightly

? Developed reports for daily operations of input and output

? Provided Managerial Administrative support to division and unit

group

March 1994 to February 1997

US Air Force, OH/Germany

Computer Systems Specialist

? Maintained classified Military Joint Publications Service

Database on a daily basis

? Developed memos and reports using MS Office Software

? Coordinated acquisition, configuration and installation of

hardware and software

? Maintained database of ongoing projects, hardware inventory and

technical developments.

Skills

Proficient in MS Office Licensed Texas Notary (124340686)

QuickBooks Licensed Texas Insurance Adjuster (1762026)

Education

Temple College

University of Maryland Europe

University of Texas at Tyler

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