Manager Customer Service

SANDRA DEBORA ADER

Personal Information

Address: Av Cabildo 1350 10B.

Capital Federal. Buenos Aires, Argentina

Telephone number: [+54] (11) 4786-0325

Mobile Telephone number: [+54] (11-15-550*-****

E-mail address: *******@*****.***.**

Birth date: March 16th, 1982

Academic Background

2000-present Contador Público Nacional

Facultad de Ciencias Económicas, Universidad de Buenos Aires

1995-1999 High School Commercial Bachelor, Concentration in Computer Studies Instituto Nuestra

Señora de la Misericordia

2006 Mandarin Chinese - Level IV

Centro Universitario de Idiomas, Universidad de Buenos Aires

(UBA) 2003 Certificate of Proficiency in English studies,

University of Cambridge

Main Qualifications:

More than 5 years’ experience in multinational Companies in positions such as Associate, Finance

Specialist, Team Leader and Manager (Handling several countries such as: Brazil, Mexico, LAC, EMEA

among others); focus on customer satisfaction, generation of added value, strong knowledge in the

following areas: Accounting, Balance Sheet, P&L, Financial Internal Control, Reconciliation process

(reducing open items aging), Internal and External Auditing, Accounts Payables, Accounts Receivables,

Employee Payables, Intercompany activity, Treasury, Administration, SOX and KPI’s.

Professional background:

SAP Argentina SA

2010- Present

Finance Operational Manager

Delivery Hub Manager Procure to Pay – Global Finance Shared Service Organization

I am responsible for providing managerial support to SAP Subsidiaries; especially to LAC, Iberia and

Italy in areas of Procure to Pay (Account Payables and Travel and Expenses).

As Finance Operational Manager, I am in charge of the following tasks and responsibilities:

Internal Customer Service

Lead teams to cope with Service Level Agreements (SLA) and Service Item List (SIL)

Lead transactional tasks and activities according to AP & TE & FA standard processes within GFSSO

responsibility; including new activities of Treasury.

Lead the preparation of management reports, documentation and month-end-delivery for internal

and external purposes

Ensure processes and internal controls are SOX compliant Identify opportunities for continuous

process improvements and search for business process reengineering

People management, people development (team building, managing performance, developing

people, assessment performance Review)

Represent AP & TE & FA Processes in the Delivery Management Team

Create and maintain a positive relation and cooperation with the internal and external GFSSO

customers and local counter parts as well as cooperation with other Delivery Managers

Responsible for the maintenance and update of the process handbook

Responsible for solving escalations, de-escalations and problem prevention Responsible for smooth

operations of the entire department

Country and process migration, standardization Monitoring KPIs in cooperation with QM

Developed the Internal Audit procedure, including internal controls evaluation, desk procedures,

flow charts and internal control point’s developer, supported Internal and External and Corporate

Audits

2009- 2010

F&A Analyst II - P2P Account Payables - Global Finance Shared Service Organization

I was responsible for providing professional Support to SAP Subsidiaries; especially to LAC and Iberia

in areas of Account Payables and Travel and Expenses.

Responsible for control and registration of Vendor Invoices, set up invoices to match purchase

orders from vendors. Vendor accounts analysis and conciliation.

Perform payment proposals and payment runs.

Consolidate Intercompany closing and reconciliation,

Responsible for closing reports, perform SOX reports and preparation of Withholding taxes forms.

Internal and external clients’ attention.

Assistance to the managerial team with migration processes for SAP LatAm subsidiaries to Buenos

Aires Share Service Center.

Provide support to AP team as well as the managerial team in all the processes. Provide support to

Accounting & Controlling team when needed.

Perform role as CBAC Power User in automation project for the registration of intercompany

invoices.

Participating in the creation of handbooks and identifying gaps between Latin American subsidiaries.

2007- 2009

ITC Convergence SRL

Global financial data collection, administration and processing. Creation, compilation, validation,

and distribution of cross-functional reports. Expense Report and allowances review and approval.

Provision of general guidance and advisory services. Reinforcement and communication of internal

policies. On demand assistance with job description creation, candidates’ screening, and testing of

new reports and system functionalities.

Main achievements: Streamlining of processes and reduction of time to complete. Implementation

of OTS project.

Time & Expense Administrator

Managed all time and expense related information.

Time administrator: received, processed, reviewed and collected timesheets, and posted them in

the accounting system.

Ran and provided reports.

Expense administrator: reviewed and approved Expense Reports for USA and Singapore operating

units. Addressed all concerns related to them.

Assisted Project Accountants with expense backup documentation and information needed for

billing.

Assisted Project Accounting Supervisor in the making, updating, running and reconciling of reports /

data.

Contract Administrator

Assisted with all issues related to the Contract Information Sheet (CIS) process and activities.

Processed CIS: Helped systematize processes and assisted in company’s organization. Updated

bookings once a week.

Checked if the correct figures had been entered into the system. Set up projects in Oracle Project

Accounting.

Responsible for assigning contractors/consultants to projects.

Set up contractors in Oracle HR and updated database in the contractor’s contracts. Kept all

information regarding contractors up-to-date.

Gave support to improve project accounting processes.

Objective:

Be recognized as a key element within company as a Senior Finance Collaborator that impels the

development and success of the company where I collaborates, through the application of

accounting, financial, tax, legal knowledge focus on internal control, SOD, and improvements with

the purpose of generate value added for the company, in order to reach and achieve the established

objectives, results as well the needs of the internal and external costumers.

Competencies:

Straight talk and teamwork, under pressure worker, Public Relations development, People

management (coaching), Focus on Results and customer satisfaction

Strong knowledge in IFRS, Corporate Laws and policies, Financial Analysis, Development of Internal

Control, SOX

Management Skills: Experience in managing multidisciplinary teams in different locations and cities.

Trainings/Courses

1999 Stock Market Simulation Program

Universidad de Buenos Aires - Facultad de Ciencias Económicas

Centro de Estudiantes de Ciencias Económicas, Caja de Valores S.A.

& Fundación Bolsa de Comercio de Buenos Aires

1999 Stock Market Investment Course

Fundación Bolsa de Comercio de Buenos Aires

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