Customer Service Project Manager

*** ******* ***** **.

LAS VEGAS, NV *****

702-***-****

*****@*****.***

VERTITO CRUZ BLY

OBJECTIVE

I would like to be in a position with possible advancement through further training and

education. I’m motivated and look forward to challenges brought forth.

SUMMARY OF QUALIFICATIONS

I’m customer oriented. I have plenty of experience interacting with the public on a personal and

professional level. PC inclined with most programs used in office applications. I also have public

speaking experience dealing with churches and nonprofit organizations. I also have vast

managerial experience with programs and workers.

WORK OF EXPERIENCE

2010 - 2014 First Thai-Lao Presbyterian Church. Las Vegas, NV

Council Secretary/Project Manager: Organize and set up outreach and fundraising. Develop and

manage programs within the community. I also maintain a good standing relationship with local

and state agencies.

2006 - 2009. Principium Non Profit Org. Las Vegas, NV

Co-Founding Director. Set up and promotion of various community events. Community

outreach programs. Managed promotions crew. Gave presentations about the effects of drug

use to the community. Basic administrative duties as needed. Fund raising and business to

business promotions. Worked closely with LVMPD, NV P&P, other local government agencies.

Maintained a working business relationship with companies and government agencies.

2008 - 2009. A Cab Taxi Las Vegas, NV

Taxi Driver. Drove passengers to desired destinations around the Las Vegas Valley and Clark

County areas. Customer service was paramount with this position.

2002 - 2006. Hire Dynamics LLC. /Innotrac Reno, NV

Customer Service - Inbound/Outbound

Answered and received calls regarding product. Conducted up-sell and customer retention.

Assisted in billing and collections. Represented company in a professional manner.

1997 - 2002. Silver Legacy Casino/MGM group. Reno, NV

Various Positions.

Games Audit, Games Floor Supervisor, Games dealer, Procedures and presentations.

EDUCATION

2013 - 2014 Austin Theological Seminary Austin, TX

SEA Lay Training, Theological studies and Church Management.

1992 - 1994 American Business Educators Burlingame, Ca

Business Finance Certification.

1990 - 1991 San Francisco State University San Francisco, Ca

Business Administration/General Studies.

1987 - 1990 Woodrow Wilson High School San Francisco, Ca

High School Studies.

Contact this candidate