Siva Puligadda

acg2e8@r.postjobfree.com

781-***-****

Education

Fitchburg State University, Massachusetts, USA

MS Computer Science

Technical & Functional Skills

Oracle Applications: ORACLE Applications R12,11i, E-Business Suite 11i,

OM, Application Object Library (AOL), TCA,FND, Customer Data Hub,O2C,P2P

AP, AR,GL, INV, JTT, OAF, OBIEE, SOA, BPEL, Fusion Middleware, Application

Change Management Pack, AMP,OEM 11g.

Oracle CRM: Oracle CRM R12,11i, iStore, Configurator, iReceivables,

iContent, iSupport,TeleService,Order to Cash, Html Quoting, Ebusiness Tax,

Email Center, Funds Capture, Fund Disbursements, Tele sales, Install Base,

Service Contracts,ACMP.

Java Technologies: J2SDK1.x, j2ee, JDBC, Applets, Servlets, EJB, RMI,

JNDI, JMS, Java Mail.

Web technologies: JSP, HTML, XML, XSL, XSLT, CSS, JavaScript.

Languages: Java, C, C++, SQL, PL/SQL.

IDE & Other Tools: JDeveloper, JBuilder, TOAD, SQL Navigator,

WSAD/Eclipse, Visio 5, Ant.

App Servers: Web Sphere 5.0 /4.0, Apache, Tomcat 5, Oracle 9iAS,

Web logic 7.0.

Modeling Tools: Erwin, UML, Oracle Designer 2000, Rational Rose.

Operating Systems: Sun Solaris, LINUX, HP-UX, UNIX SVR4, WIN NT

Database: Oracle 7.x/8.x/9.x/10g, MYSQL, and DB2.

Professional Summary

9 years of experience with Oracle Applications and Java Technologies,

highlights included;

Experience

IconSoft Inc Mar 2014

to Till Date

Client:Underwriters Laboratories, Northbrook, IL

Oracle CRM Web Development Lead

Analysis of existing IT systems where in Oracle ERP and several standalone

open source systems are working collaboratively to achieve the common

corporate objectives.

Gather requirements for newly proposed systems, Evaluate possible

technology solutions with in the Oracle Sales iStore and other web based

Solutions.

Identified gaps, provided technology solutions and draft risks associated

with user provisioning for multiple web applications.

Implemented Third Party Payment System CyberSource with Oracle EBS module

like iReceivables, iStore, AR

Design and Implementation of Web store fronts for multiple operating units

to boost corporate business Sales via Web sales Channel.

Provide both seeded and custom Oracle Solutions that address the corporate

requirements for the online sales project, Specification drafts, review and

Responsible for project planning and execution.

Involved in Order Management settings for transaction types, basic pricing,

defaulting rules, web enabling fright carriers, pick slip rules etc.

Involved in Oracle Quoting for Salerep process and OM defaults like order

state, credit authorizations and also Install Base items views using bins

provided out of the box for customer purchase information, date, attributes

and service agreements in Order Tracker

Develop, code, install, test, debug, and document Web applications using

appropriate editors. Establish policies and procedures for publishing Web

pages and applications in conjunction with content creators.

Responsible for Specialty Sites Administration, Configurations across EBS

modules like Advanced Pricing, ONT, Quoting, INV, configurator set ups,,

Sales rep Default, general performance and maintenance of all iModules.

Funds Capture Setups for Payment System, Payee, Accounts and Routing rules

for Cybersource payment System Integration

Prepared and delivered long-term strategic plan for Oracle Web sales

channels development and presence, including standards and guidelines for

technical design, based on business goals and inputs from stakeholders.

FLSmidth

Midvale UT, Chennai, India.

Sept 2012 to Jan 2014

Application Release and Configuration Management

Iinvolved in setting up Release and Configuration Management process for

Oracle ERP, Engineering and other applications

Implemented ACMP 4.0 on OEM 11g for both 11i and release 12 EBS with

Subversion as source control repository.

Worked with Customization Manager, Patch Manager and Setup Manager for

different CEMLIs and worked with Oracle MOS on issues.

Prepared few documents like Files enabling guide, Packaging and Releasing

guide (DO 70 & DO 90) for Developers to use the tool in most efficient way.

Customized Patch Deployment Procedures to update package payload data and

actions to Custom DB by introducing a shell script custom step.

Responsible for creating detailed documents for Development Teams on

standards and best practices for packaging and deploying custom

applications

Debugging AD Worker logs and Re-synchronizing Agents on target when the

components on the instance are partially up.

Covered the majority of file types like OAF, java, forms, reports, xml

publisher, ctl, shell scripts, sql, plsql, ldt etc.

Environment: Oracle 10g, Oracle E Business Suite Release 11i, 12, OEM 11g,

AMP, ACMP 4.0, Subversion, IBM AIX.

Diviseema Solutions Feb 2011

to Mar 2012

National Trust, Swindon, UK

Cochlear Europe Ltd, Addlestone, UK

Oracle Ebusiness CRM Consultant

The National Trust is a charity and is completely independent of

government. Company relies for income on membership fees, donations,

legacies and revenue raised from commercial operations.

Established in 1981 Cochlear is the global leader in innovative,

implantable hearing solutions. Company is dedicated to bringing the gift of

sound to people all over the world. Today over 200'000 people across more

than 100 countries have been reconnected to their families, friends and

communities worldwide with one of cochlear hearing systems

Involved in Oracle Applications Upgrade project from 12.0.4 to 12.0.6

.Worked Closely with Technical, Testing and Release management teams to

deliver solutions designed for the billing and support systems.

Experience in Functional Setups associated with Oracle payment system

setups (Funds Capture & Disbursement )

Managed team of 5 people throughout the CRM System Upgrade

Worked with Web Ordering system (Support Tracker) for placing online orders

and subsequent support on the same OAF based portal application.

Interacted with Business Intelligence team on reporting requirements for

Business Leads and helped create analytics dashboards.

Experience in Email Center, Purge Emails, E-business Tax Setups for UKVAT

and associated Tax functionality.

Impact analysis for production releases at regular intervals and Patch

testing for the new functionality.

Worked on SOA web services for Eiger Bank Validation, address search etc.

in load balancer environment

Hands on experience designing and developing Oracle B2B, B2C iStore module

functionality such as Online Order Fulfillment, Custom Store Messages in

French,Customized User Registration, Search, Shop Cart, Lines Info,

Shipping, and Billing pages in order to meet client requirements.

Involved in High level Solution Design for Custom French Store. Multi Org

Specialty stores design and implementation for Korea, Germany.

Implementation of Customer Care in Teleservice and Custom Tabs

Experience in Global Address Formatting and Address Search

Customized Look and Feel of Customer facing UI and wrote several Business

classes to fulfill business requirements.

Hands on Functional and technical expertise with iStore technologies such

as JTF,OAF, iSupport, iStore, iPayment, iContent, iSupplier, iSupport and

extensive experience with Java/Oracle Development.

OrafinOne Global

Oracle CRM Custom Solutions Architect (Online Pricing)

Client: PR Newswire, Jersey City, NJ

Client: Koyo Corporation, Cleveland, OH

10/2009 - 10/2010

OrafinOne is software services provider in the areas of oracle application

implementation, up gradation, and customizations. The engagement with

PR newswire is a special type of project that required building a web

system that fits in to a highly fragmented IT landscape with in the

organization.

Analysis of existing IT systems where in Oracle ERP and several standalone

open source systems are working collaboratively to achieve the common

corporate objectives.

Gathered requirements for newly proposed systems, Evaluated possible

technology solutions with in the Oracle Sales Suite and other web based

Solutions.

Identified the gaps, provided technology solutions and drafted risks

associated.

Provided Custom iStore Solutions that addressed the corporate requirements

for the online pricing project Designed and Drafted Technology Solution

Document addressing all necessary requirements of the enterprise.

Oracle CRM Web and Fusion Middleware Lead Developer

Designed and Developed Oracle B2B iStore for Koyo Dealers to place orders

online. Customized User Registration, Search, Shop Cart, Lines Info,

Shipping, Billing pages in order to meet business demands.

Lead B2B iStore project with five Resources in hand and delivered project

within promised time frame.

Requirements gathering with Business users to understand existing business

processes and prepared Functional (MD 050), Technical (MD 070) and

Implementation (MD 120) documents.

Set up basic B2B iStore include initial profile setups for Store, Quoting,

OM, Pricing and all other integrated applications, defined store admins and

launched admin UI.

Designed and associated custom responsibilities, roles, permissions for

several functional privileges for the

Users also enabled the application for customizations.

Implemented Products Catalog, Content, Pricing, Promo codes, Payments

types, Shipping methods, Customers

And ATP checks.

Extensively worked on Globalization and multi org store set ups with

multiple custom responsibilities.

Worked with Oracle Applications Integrations Team to analyze and

incorporate latest technologies within Fusion Middleware 11g (BPEL,

MEDIATOR, HUMAN TASK, XML, XSL, SOAP, WEB SEVRICES, JMS, and MQ ADAPTERS).

Created several BPEL processes using Jdev 11g and Extensively Worked with

XML, WSDL, XSD, and XSL Transformations.

Developed Data Rules in Rule Author Using RL Functions and XML Facts also

worked with Work list Applications and Human Tasks. Configured Web logic

Console and Enterprise Manager for Different Processes and also

administered Deployed Applications.

Worked on Connection Pools, Data Source Connections and JNDI names in the

application server. Experience on OAGIS common data Model and also worked

on DB Adapter, JMS adapter, File Adapter etc.

Environment: Oracle 10g, Oracle E Business Suite Release 12, Fusion

Middleware 11g, iStore, iPayment, iContent, i Supplier, iSupport, PL/SQL,

OM, AR, INV, AP, OA Pages,TCA, SQL*Loader, O2C, Java, JSP, Java Script,

JDeveloper 11g, TOAD 7.5.0.0/8.0, HP UX.

Helen of Troy, El Paso, TX 11/2007 - 10/2009

Oracle CRM Web Development Lead

Helen of Troy Limited has established a leadership position in the personal

care products market. Helen of Troy is licensed to sell products under the

Vidal Sassoon? Revlon?, Dr. Scroll's?, Scroll?, Sunbeam?, Health at Home?,

Health o meter?, Sea Breeze? And Vitapointe? Trademarks and trade names.

Helen of Troy's owned trademarks include OXO?, Brut?, Vitalis?, Final Net?,

Ammens?, SkinMilk?, Time block?, Epic-Stop?, Daze?, Caruso?, Karina?,

DCNL?, and Nandi? In household consumer product categories. The Company's

products are sold primarily through mass merchandisers, drug store chains,

warehouse clubs, and grocery stores.

Designed and Implemented Custom web store fronts for multiple operating

units as and when corporate expanded via acquisitions and mergers.

Prepared and delivered long-term strategic plan for Oracle Web sales

channels development and presence, including standards and guidelines for

technical design, based on business goals and input from stakeholders.

Implemented payments module with iStore for paymentech of VeriSign gateway

model and configuration of BEP, EC App Servlet.

Review and analyze systems requirements in order to determine whether all

required elements have been included .Consults with clients to gather

information about application needs, objectives, functions, features, and

input and output requirements.

Wrote custom programs to publish content from iContent Module to directly

upload to the Customer facing UI.

Worked on CRM User setups and User type's creations with custom

responsibilities, roles and permissions in order to gain access custom

applications for both B2B and B2C.

Designed and Developed brand new custom OA Pages and integrated with Store

Merchant UI menu for several customized data presentation requirements both

for business users and end users.

Developed JSP based Custom Applications (JTT Framework) for all web related

projects information to customer support and salesrep departments heads and

supervisors.

Setting pricelists for different specialty stores and items and content

maintenance at regular intervals as and when new prices and items are added

in Advance Pricing.

Defined Transaction types in OM and custom Order Holds procedures for

specific transaction types are incorporated in web stores soon after order

submitted.

Identify, recommend, and prioritize new Web features and applications in

conjunction with business leaders and department managers. Oversee Web

development projects, including intranets and extra-nets.

Wrote SQL Loader concurrent programs to load ZIP code data to custom tables

and also store locations Geographical Data for Store Locator on the web

functions.

Develop, code, install, test, debug, and document Web applications using

appropriate editors. Establish policies and procedures for publishing Web

pages and applications in conjunction with content creators.

Integrated Google Analytics to all Specialty Stores to track analytics and

ROI from various sales channels.

Work with database administrator to design, develop, and update databases

as they relate to Web applications. Ensure security of all Web sites and

related applications. Perform periodic Web site audits. Monitor and report

on Web site traffic and performance.

Conduct research into current and emerging Web technologies and issues in

support of Web development efforts. Perform cost-benefit analysis of

proposed Web implementations, enhancements, and modifications.

Troubleshooting problems with the existing Oracle client/server systems and

also monitor performance of programs after implementation. Train personnel

in user departments in any specific procedures necessary to enter data into

systems for computer processing.

Set and enforce compatibility and interoperability standards that ensure

site accessibility for all users. Manage and/or provide guidance to junior

members of the team.

Environment: Oracle 10g, Oracle CRM 11i (11.5.9), iStore, iPayment,

iContent, iSupplier, iSupport, PL/SQL, OM, AR, INV, AP, OA Pages,TCA,

SQL*Loader, O2C, Java, JSP, Java Script, Quest Stat Application Change

Management, JDeveloper 10g/9.0.3, TOAD 7.5.0.0/8.0, HP UX.

Enterprise Solutions Inc., Santa Clara, CA 07/2006 - 11/2007

Oracle CRM Techno Functional Consultant

(Contract)

Enterprise Solutions Inc. has established a leadership position in the

personal care products market. The Company's products are sold primarily

through mass merchandisers, drug store chains, warehouse clubs, and grocery

stores.

Involved in requirements gathering for web applications, Design and

Development activities for B2C, B2B web store fronts (Sales Rep Store)

along with maintenance and enhancements of the existing systems.

iStore Merchant UI setups and customizations for Multi-Operating Units in

order to display Inventory items related to particular Inventory Org and

New Admin Tools Tab with extensions for Store Locator, News Articles,

Recipes, Chefs create, update and delete functionalities

Setting up BEP servlet configurations, EC app servlet, Payments system, and

payee setup Routing rules. VeriSign setups with ipayment. Vpspayment

properties setups

Total Custom iStore Merchant UI Application Screens for Customer care and

support Department Users for Orders and Back Orders.

Provided various production unique User and Items extracts at regular

intervals for the management.

Customized Direct item entry screens for sales rep portal for both obsolete

items and new items for Inventory flags like Customer Orders enabled, Web

Status, Published.

Create Promotion codes for various web order types, and Price lists for

different specialty stores.

Created many custom JSP pages and Java Classes for the look and feel at

section, sub section and product detail level as well as for business

critical data capture.

Implemented product cross reference in order to display related items at

the end product detail template.

Created custom template for Merchant UI product detail for capturing

addition info of the items like new, future availability date, physical

dimensions, dish washer safe, use and care, keywords for cross reference.

Market Survey Integration with third party web service provider for B2C web

store and email to friend about the product functionality from URL deep

linking not having to pick the store from minisites home page.

Created custom tables to capture data about store locations and load data

using Concurrent programs.

Wrote several Java Scripts for client side validations at user

registrations and at various input fields of the application.

Client: Jacobsen, a Textron Company, Charlotte, NC. 11/2005 - 03/2006

Oracle CRM Techno Functional Consultant

(Contract)

Jacobsen*, A Textron Company, is a $10 billion multi-industry company with

more than 43,000 employees in 40 countries. Jacobsen has got a rich

heritage in the turf care industry and dedicated to do more than just

mow. Jacobsen design, engineer, manufacture and support Bob-Cat?, Brouwer,

Bunton?, Cushman?, E-Z-GO?, Jacobsen?, Ransomes? Ryan? And SteinerT

equipment.

Involved in Design, Development and implementation on iStore, iSupport

modules in Oracle CRM 11i.

Involved in profile options set up for iStore like JTF profiles, look and

feel, CRM profiles, Order Capture, Site level profile options.

Worked on iStore Set ups the Site Administration UI, Create a basic site,

Set up the Customer UI, Test the site. Set up Concurrent Program

Administrator, Guest User Access.

Created Basic site launching Admin UI assigned languages, currencies,

price lists

Payment options, shipping methods, Responsibilities, Access Restrictions

for various Organizations

Created Custom Responsibilities, Roles, and Permissions for granular level

control of operations in iStore.

Involved in creation of users and user maintenance assigning

responsibilities, and Descriptive Flex fields (Securing attributes) at the

User Level that will let the user enter third party gardening portal

automatically from the iStore.

Customized user registration, create customer, direct item entry, shipping

and billing Page, Basic Store login customizations of the iStore.

Designed new JSP's for logging in to the third party gardening portal from

the iStore, Dealer Inventory, Warranty claims and wrote several Java beans

to suite new business demands of Jacobsen.

Wrote JavaScript for client side validations and UNIX shell scripts for

different requirements.

Wrote PL-SQL procedures for the serialized inventory of the dealers that

will populate Custom tables of dealer's inventory.

Worked on integrating iSupport in to iStore to get 360 degree view of the

application major integration activities involved are Product

Registrations, Rebates, Warranty claims, and Serialized inventory.

Modified Service Request Flow, Created custom regions, Attributes

established page region mappings in AK Developer, and Created form

functions of iSupport and integrated with iStore.

Worked on iSupport product registrations customizations.

Experience in JDeveloper set ups, OA Framework, TCA, OM, AP, INV, Install

Base, Telesales.

Environment: Oracle 9.1, Oracle CRM 11i (11.5.10), iStore, iSupplier,

iSupport, PL/SQL, Order Management, Telesales, TCA, Service Contracts,

Installed Base, SQL*Loader, Java, JSP, Java Script, RCS version control,

JDeveloper 10g/9.0.3, TOAD 7.5.0.0/8.0, SOLARIS.

Client: EMC Corporation, Westborough, MA. 5/2005 - 9/2005

Oracle iStore Developer

(Contract)

EMC Corporation is the world leader in systems, software, services, and

solutions for information storage and management. They help organizations

of all sizes across the globe implement information lifecycle management

(ILM) strategies that enable them to better and more cost-effectively

manage, use, protect, and share their information.

Channel Express is a tool that enables EMC user to configure, price, quote

and submit orders to EMC. This application is part of an EMC initiative to

provide EMC Partners with a set of tools and services to simplify the

experience of doing business with EMC. Major modules involved in channel

express are Project Registration, Product Selection, Carts and Cart

Sharing, Advanced Shopping Cart, Sales Assistance, Quotes, Order

Submission.

Involved in Shopping cart and Project registration and Email Notifications

modules.

Extensively involved in implementing, customizing and migrating Oracle

11.5.9 11.5.10 iStore.

Created JSP's to, Save Cart, Share Cart, delete, Continue Shopping,

Promotion Codes and shopping lists, attachments, Exporting Quotes.

Worked on several enhancements in iStore like Need Sales Rep Assistance,

Transfer Cart, and Quote Analysis.

Supported several stages of testing and fixing defects that come along the

way.

Wrote custom java classes to EMCCustomerAddressManager, EMCEmailSender,

EMCCustomerAddress, to save, validate address, get address, and send email

request to CMG (customer master group) for new customer creation by Channel

Express user.

Highly Involved in Customizing 11.5.10 iStore to EMC Channel Express

application in order to meet the new business demands.

Wrote custom java classes in the Project registration module

EMCIBEProjRegManager, EMCIBERegistrationListHandler.

Wrote Java Beans for multi part form data upload to the data base in order

to add attachments to the Carts and quotes in the Channel Express

application.

Created new JSP's and servlets for new customer account registration by the

Channel Express user in order to change Ship-to or install-at accounts.

Wrote a PL-SQL procedure to send EMAIL NOTIFICATION via Java mail to

Customer Master Group for Approval.

Created JSP for generating reports in various formats like Excel, PDF, XML

and RTF.

Worked on Password assistance for the Channel Express users to generate

Java mail to send new password to the user.

Created PL/SQL packages which are used by scripting for creating customers,

accounts, locations, contacts, leads, quotes.

Environment: Java, J2EE1.3, JSP 2.1, Servlets 2.3, java beans,JDBC, Java

Mail, Java Script,OA framework, Oracle 9i AS Application Server, Apache,

All Fusion Harvest CM 5.1.1, PL/SQL,TOAD, Oracle applications 11i E

Business Suite, iStore 11.5.9 & 11.5.10, Telesales, Install Base, SQL

navigator 4.x, SOLARIS.

Bureau of Motor Vehicles, Augusta, Maine

7/2004 - 1/2005

Java Developer (Contract)

BMV System is being developed with an intention to migrate from current

BULL Mainframe system to a more advanced web-based system that has many

advantages over the current system. The project involves several online

interactive modules, sub systems, batch processes, Real time and batch

interfaces designed and developed to maintain BMV information system. Major

modules include, Driver Licensing, POS (Point of Sale), Registration,

Customer maintenance, Letters and Reports, Vehicle, Title, Inventory, etc.

Involved in designing, developing, testing and implementation of use cases

for modules like Inventory, Registration, Customer and Driver Licensing.

Involved in full life cycle development of distributed and multi-tier

applications environment using JAVA, J2EE Technologies.

Based on specifications available from business analysts, designed

technical specifications, attended construction readiness reviews,

developed to specifications, unit tested and participated in code reviews.

Developed Model, View and Controller (MVC) components to process request,

identify action to send request to it, control flow of logic and produce

output to client. Provided support for design and development of database

and wrote procedures, triggers using PL/SQL.

Implemented and developed JSP s, EJB's and made accessible to the client in

Eclipse Integrated development environment and participated in page spec

tool Enhancements.

Wrote Action classes implementing the business logic by making use of

Jakarta Struts framework and BMV proprietary framework and extensively

worked on fixing bugs in the presentation tier which developed on XML, XSL,

XSLT templates.

Developed and maintained interfaces, online modules and batch components

for inventory subsystem, Letters subsystem and Driver licensing subsystems

- Inventory cycle counts, Calculate Registration Fees, Over Limit Permit

Fees, Calculate LTT Fees, re-Calc LTT Fees, Create Update LTT Registration,

Create LTT Billing Transactions, Create Update Vehicle subsystems.

Integrated above components with other subsystems such as POS, Inventory,

and Letters Notices.

Involved in generating Reports and Letters using Servlets, JMS, Java Beans

in the Web sphere 5.0 and MQ series for Asynchronous communication

between.

Applications. Used LDAP, Lightweight Directory Access Protocol, for user

authorization and authentication that look up information from server.

Followed the Rules of Extreme Programming, i.e. Planning (User Stories,

Release Planning, small releases, Project velocity, iterations & iteration

planning, stand up meetings.) Coding (always available, standards, unit

test first, pair programming, integrate code, collective code ownership,

optimization) Designing (Simplicity, System metaphor, CRC Cards) & finally

Testing (unit tests, Acceptance tests).

Designed, developed and tested online utility to maintain Batch Scheduler.

Batch Scheduler helps the system administrator to manage batch schedules

and to add, delete, update batch jobs. In addition it helps in tracking

batch job and batch schedule statuses on a daily basis.

Created code standards, code optimization and general OO design and

responsible for improving the performance of the Web Sphere Application

Server using WLM (work load management).

Environment: EJB 1.1, Java, J2EE1.3, Object Oriented Analysis and Design,

Jakarta Struts Framework, JBO( java business objects ), Eclipse

3.0,WebSphere 5.0 Application Server, MQ series, Tomcat, Oracle RDBMS, MS

Office, Rational Unified Process, UML, Rational Clear Case, Rational Clear

Quest, Rational Rose, XML, XSL, XSLT, Ant.

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