Customer Service High School
Resume:
Jennifer M. Van Dinter
WI. 54952
***********@*****.***
Work Experience
AT&T, APPLETON, WI
Sales And Service Representative, September 2003 - March 2013
• My job was to handle adjustments, correct accounts that were not set up properly, set up
toll free service for customers, and add specific things to accounts so that customers
would get their discounts.
• Other responsibilities included being a TC and Spoc for our customers as well as
associates.
• The TC and Spoc position required us to manage the workload and contact customers that
were having issues with their accounts. This was required to be done every six months.
• Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further
investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results
or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
• Obtain and examine all relevant information to assess validity of complaints and to
determine possible causes, such as extreme weather conditions that could increase utility
bills.
• Order tests that could determine the causes of product malfunctions.
AIRADIGM COMMUNICATIONS, LITTLE CHUTE, WI
Customer Service, April 2000 - September 2003
• Confer with customers by telephone or in person to provide information about products
or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for
billing.
• Refer unresolved customer grievances to designated departments for further
investigation.
• Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers.
Order tests that could determine the causes of product malfunctions.
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I was also in charge of mentoring new representatives. Assisting in training new
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employees. Getting information to my manager in regards to call stat percentages and
activation stat percentages.
Contact customers to respond to inquiries or to notify them of claim investigation results
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or any planned adjustments.
ASSOCIATED BANK, APPLETON, WI
Bank Teller, January 1998 - April 2000
• Cash checks and pay out money after verifying that signatures are correct, that written
and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Enter customers' transactions into computers to record transactions and issue computer-
generated receipts.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily
transactions using computers, calculators, or adding machines.
• Examine checks for endorsements and to verify other information such as dates, bank
names, identification of the persons receiving payments and the legality of the
documents.
• Count currency, coins, and checks received, by hand or using currency-counting machine,
to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Receive and count daily inventories of cash, drafts, and travelers' checks.
• Prepare and verify cashier's checks.
• Sort and file deposit slips and checks.
• Carry out special services for customers, such as ordering bank cards and checks.
• Identify transaction mistakes when debits and credits do not balance.
• Arrange monies received in cash boxes and coin dispensers according to denomination.
• Receive mortgage, loan, or public utility bill payments, verifying payment dates and
amounts due.
• Monitor bank vaults to ensure cash balances are correct.
• Receive and count daily inventories of cash, drafts, and travelers' checks.
Education
UNIVERSITY OF PHOENIX, PHOENIX, AZ
Associates in Business Administration, Nov 2014
SEYMOUR COMMUNITY HIGH SCHOOL, SEYMOUR, WI
High School Diploma, May 1996
Additional Skills
I enjoy working with a team as well as individually.
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I have had some experience in managing a team as well.
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With the knowledge and skills I have learned in college I know I would enjoy an
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administrative position with the opportunity for advancement.
My typing skills are extremely fast and accurate.
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Contact this candidate