Customer Service Medical

MONICA ARMOUR

**** **** ***** ***** ***********, TN 37416 423-***-****

*************@*****.***

Professional Profile

Motivated recent college graduate with an Occupational Associates Degree in

Medical Assisting and 19 years' experience in healthcare related position,

specialized in patient care and working with special needs children.

SKILLS & ABILITIES

. Patient triage experience

. Medical terminology and anatomy and physiology

. Strong phlebotomy skills

. Working knowledge of Pharmacy Care Management Process

. Experience with Medicare, Medicaid and Tenncare policies and

procedures

. HIPAA annual training

. Working knowledge of CMS guidelines, policies and procedures

. Working knowledge of Medical Coding and Billing

. Working knowledge of Microsoft Office 2007, Windows 2010, Excel and

Power Point

. Working knowledge of administration of vaccination injections

. Working knowledge of administration of TB skin testing

. Completed extensive customer service training with prestigious medical

insurance company

Professional CERTIFICAITONS

First Aid certified

CPR / AED certified

Education

Miller-Motte Technical College

2012 - 2014

Occupational Associates Degree in Medical Assisting

Chattanooga, TN

Graduation: 12/23/2014

Completed Clinical Practicum, 180 Hours

Pediatric Health Care

. Responsible for preparing patient for examination and treatment

. Responsible for preparing examination and treatment rooms with

necessary instruments

. Screened telephone calls for referral to physician

. Responsible for taking patient histories and vital signs

. Assisted with lab testing and phlebotomy

Professional Work History

Blue Cross and Blue Shield of Tennessee

1993

- 2012

Pre-Certification Assistant

Chattanooga, TN

Medicare Customer Service Representative

Federal Employee Claims Processing and Adjustment

. Provided accurate and timely solutions to providers from inquires made

via fax and telephone

. Assisted with cases for Behavioral Health

. Assisted with appeal procedures for hospital providers

. Provided assistance in training new employees

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MONICA ARMOUR

Memberships and Volunteer Experience

Pi Beta Lambda Leadership Organization

Member of Autism Speaks Society

Participated in Project Homeless

2014

Participated in 100 Black Men of Cleveland Health Fair

2014

Attended annual conferences on Autism Spectrum Disorder

2014

Participated in Southside Community Health Fair

2014

Participated in Bi-annual Blood Drive at Miller-Motte Technical College

2014

Participated in Standard Precautions for Blood Borne Pathogen

2014

Participated in annual Cadaver Lab at Southern Adventist University

2013

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