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Sales Customer Service

Location:
Santa Fe, TX
Posted:
December 16, 2014

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Resume:

Green Card Holder

(Cell) 408-***-****

Email: **************@*****.***,*****@*****.***

SAP SENIOR LEAD ANALYST - SD, CRM,CS, TAX

PROFILE

** ***** *********** ********** ** information technology, which includes

SAP ERP (Sales & Distribution, Customer Service, Service Management and

other R/3 & ECC modules) and SAP CRM7.0 (Master Data, Marketing, Sales,

Service/IBase, Interaction Center, Middleware & WEBUI).Excellent

implementation and support experience in Automotive, HealthCare, Chemical,

Discrete Manufacturing,Oil & Gas, Scientific & Technical Instruments,

Computer, Semi-conductor/Hi-Tech and Scientific & Technical Instruments

industries.

* Project Manager / Lead / Sr. Analyst in SAP implementations, mergers,

acquisitions, enhancements,

re- architecture solutions and various interfacing projects (16 -18

full life cycles).

* Strong Project Management skills working on large enterprise projects,

good experience with work plan

development and managing against a work plan, scope management &

managing team.

* Extensively worked on Business Process Re-Engineering, Post Production

Support, Hands on Configuration,

Functional Spec, Building Test Scripts, User Training Skills, ASAP &

SCRUM Methodology.

* Strong manufacturing /Hi-Tech industry background and proven

experience in all aspects of supply chain. Expert in Procure-To-Pay

(P2P), Plan-to-Make (P2M) and Quote-To-Cash (QTC) business process

cycles.

* Worked on various end-to-end projects involving requirement study, gap

analysis, planning, preparation,

design, configuration, development, testing, training, Cut-

Over/Realization, and go-live support.

* Excellent Experience in migrating SAP systems ( SAR R/3,SAP CRM7.0,Big Machine(BMI), LTS,VERTEX,BPCS,MES)

* Strong knowledge of AFS specific topics like allocation, value added

services, seasonality, pre packs, and AFS related Master Data

* Good Experience in handling teams from offshore, onsite to give

successful delivery of the given solution.

SAP SD Exposure:

* Expert in all areas of Sales & Distribution module involving Master

data, Quote Process, Contract Process, Sales Process, Highly

experience in Pricing, Logistics, Shipping, Billing, special business

processes, Inter-company, Intra-Company Process, Drop-Ship Process

Returns, License Management, Foreign Trade,Batch Determination,

Account Determination, Revenue Recognition.

* In depth experience with Variant configuration, EDI, IDOCS,ALE and

workflow

SAP SM/CS Exposure:

* Expert in all areas of Customer Service module involving Management of

Installed Base, Technical Objects, Installed Base Management,

Processing of Services, Returns and Repairs Processing & Warranty

Process.

* Equipment Master, Serial Number Profile Setup.

* RMA Request, Service Notifications, Repair Orders, Inbound Delivery

of Repair Order,Service Orders, Superior Orders, Components,

Operations, Release Service Order, Issue of components, Consumption

of Labour,Activity Types, Quote, Resource Related Billing, Outbound

Delivery,Exchanges, Invoice & Settlement of Invoice

* In depth experience with Service Contracts, Quantity Contracts, RMA

Exchanges, Scrap Process, Repair Intercompany Process, Repair Sub-

contracting process, Out-of-Warranty & In-Warranty process, Spare

Parts Order.

SAP CRM Exposure:

* Excellent configuration experience in all areas of CRM 7.0 Sales

Cycle: lead, Opportunity, quotations, contracts, orders, services and

billing.

* Excellent Configured experience with CRM 7.0 Master data and Basic

functions: Business Partners, Product, Organizational Model, Territory

Hierarchy, Partner/Text/Date Determinations, Actions, Transaction

Types, and Item Categories.

* SAP CRM/ ECC Master Data Creation & Maintenance- Business Partner/

Customer Master Data, Marketing Attributes, Product Master Data,

Pricing Conditions, Organizational Master and Territory Management.

* Excellent Configuration experience Configuration of WebUI including

Navigation Area, Work Centers, and Authorizations etc. based as per

the Business Role.

* Good Exposure to Middleware settings, integrating both CRM & ECC for

master and transactional data processing.

SAP MM Exposure:

* Expert in all areas of material management module involving master

data, transaction documents,

Purchasing Process, account determination, Stock Transport, valuation

(inventory and WIP), inventory

reconciliation and physical inventory (cycle counting).

VERTEX / TAX Exposure:

* Extensively worked on interfacing SAP-SD/MM with VERTEX Q

(3.1/3.2/4.6) series ( Tax External System)

* Extensively worked on European Taxes (VAT) & GERMAN Reverse Tax.

* Trained in Project Management by Project Management Institute (PMI)

* Trained in VISTEX Chargeback Management/Bill back Management

/Incentive Management & Rebate Management

SAP Systems Experience:

> SAP R/3, 4.7, ECC 5.0, 6.0, SAP CRM 5.0.6.0 (2007) and 7.0.

Non SAP Systems Experience:

> Big Machines ( BMI)

> BPCS (Business Planning and Control System)

> VISTEX 6.0C : Current version

> VERTEX Q (External Tax System)

> LTS (Lot Tracking System)

> MQSeries (Business Integration)

> Service-now (On Demand IT Service Management)

> Bugzilla ( Bug Management & Testing Tool)

> Radar

> Espresso

PROFESSIONAL SNAPSHOT

* 2014 May - Till Date - SAP Functional Lead,(SD/SM/CS), SERCEL-GRC

(TULSA, OK)

* 2013 Nov - April 2014 - SAP SD/SM/CS Lead, MTS (Minnesota)

* 2013 June - Nov 2013 - SAP CRM/SD Project Lead, APPLE (Cupertino)

* 2012 Nov - 2013May - SAP SD/SM/CS Project Lead, TIVO (San Jose)

* 2007 June - 2012 Oct - SAP CRM/SM/SD Functional Lead, ATMEL Corp (San

Jose)

* 2005 Nov - 2007 May - SAP CRM/SD Functional Lead, Daimler Chrysler

(Detroit)

* 2005 Jan - 2005 Oct - SAP Functional Lead Consultant, Kubota Tractors-

IBM (Atlanta)

* 2004 May - 2004 Dec SAP Lead Consultant, G.E. Silicones (Albany)

* 2002 Jan - 2004 Jan - SAP SD Consultant, Sing Health (Singapore)

* 2001 Sept - 2001 Dec - SAP SD Consultant, PSA (Singapore)

* 2001 Mar - 2001 Aug - SAP SD Consultant, Future Techno Designs

(Singapore)

* 2000 Jun - 2001 Feb - SAP SD Consultant, Raffles Medicals (Singapore)

* 1996 Nov - 2000 Apr - SAP SD Consultant, Generic Systems (India)

SERCEL-GRC, TULSA, OK

Role: SAP Functional Lead (SD & CS)

Project Involved at SERCEL

New SAP Implementation: Objective: GRC has been acquired by SERCEL which is

a France based company and it is our responsibility to bring GRC into

SERCEL SAP domain. Responsibilities involve in designing the Co-Model of

SERCEL for complete Sales Business Process and Customer Service Processes

and then implement the same in GRC Company. Depending on the Combination of

(Variable Fixed Price, Fixed Price, Out-of-Warranty, and In-Warranty),

Service Orders, and Superior Orders were created in order to complete

Repair Process.

Sales Business Processes :Intercompany Process, Regular Sales Prices,

Tier1 and 2 Pricing Setup, Third Party Order, Stock Transport Orders,

BOM, Billing .

Customer Service Process: RMA Creation, Service Notification, Repair

Orders, Service Order, Superior Order,Resource Related Billing,

Exchanges, Consumption of labour,Quote Request,Settlement,Contract

Process, Inter-Company Process, Warranty Process & Billing document.

> Responsible in designing Organization Structure, Sales Process,

Pricing Procedures.

> Responsible for setting up the entire configuration for service

notifications, service orders, sales orders, Resource Related Billing.

> Responsible in customizing client specific reports by combining

standard reports (IW58, IW64 and IW68)

> Configured core business processes of SM module based on SAP

recommended Best Practices, for Service Notifications, Repair Orders,

Service Orders, Resource Related Billing, Warranties, Service

Contracts and other Service related master data.

> Responsible in designing, Shipping Process and Billing process.

> Responsible in designing, Repair Process and Quote.

> Responsible in designing, Service Contracts and Billing.

> Responsible to present Playback Session with Business Users.

> Assure all the team members understand their roles and accept their

responsibilities.

SAP SD/SM Training

> Prepare Training documents and provide training to Business Users,

Super Users on both Sales Process & Service modules

> Took the initiative to train more than 60 users( field service

personnel, Super users, Managers)

> Trained business users and end users in Creating Service

Notifications, Repair Orders,Service Orders, and Sales orders.

> Trained users in Creating Service Contracts, Warranties, Resource

Related Billing and Fixed Price Billing and rebate processing

> Developed UAT test scripts for Customer Service Module

MTS, Minnesota, MN

Role: SAP Project Lead (SD & CS)

Project Involved at MTS

Integration of BMI with SAP: Objective: Quotes and conversion of Quotes to

Sales Orders are created in BMI, and then Sales Orders are validated in BMI

and submitted through I19 interface to create Material, BOM, Routing and

Sales Orders in SAP. Sales Orders are successfully created in SAP and then

Order Response is sent back to BMI.

Billing Plans are created in SAP through I19 Interface; Billing Plans are

"Upon Receipt of Order", "Upon Shipment" & "Upon Acceptance /

Installation". Eventually these Milestones are billed once there are due

for billing in SAP.

Milestones considered in creation of Various Billing Plans (Sales Order

Creation, Shipment, Installation/Acceptance).

Created Service Order created with reference to Notification, worked on

Planned Costs, created DIP setup for usage characteristics, setup Service

Order release strategy, created Debit Memo Request for Service Orders,

worked on Equipment Records, created Serial Number Profiles/Serial Number,

MileStone1: (100% due Upon Shipment).

MileStone2: (X% due Upon Order Creation and (100 - X)% Upon Shipment),

( X% due Upon Shipment and (100 - X)% due Upon Acceptance / Installation ).

MileStone3: (X% due Upon Order creation, Y% due Upon Shipment and ( 100 -

(X + Y) ) due Upon Acceptance / Installation).

> Responsible in designing and specifications for the BMI - SAP

Integration Project.

> Responsible in understanding interfaces between SAP, BMI and other

Interfaces.

> Responsible to present the Conceptual design with "Global Design Team"

for their approval.

> Responsible in designing Pricing Procedures, Rep discounts Logic,

Customer Group Logic

> Responsible in designing, Repair Process and Quote.

> Responsible in designing, Service Contracts and Billing.

> Responsible in designing, Payment Terms Logic, Delivery Blocks,

Partner Functions Logic

> Responsible in designing, Freight Logic, Freight Billing Plans Logic

and Billing Plans.

> Responsible to present Playback Session with Business Users.

> Assure all the team members understand their roles and accept their

responsibilities.

APPLE, Cupertino, CA

Role: SAP Project Lead (SD/CRM)

Project Involved at APPLE

SAP Pricing Rounding: Objective: The Objective of SAP Rounding Project is

to implement a system solution, which allows product marketing to set any

desired tax inclusive price and have it flown consistently and accurately

across all systems.

> Responsible in designing and specifications for the SAP Rounding

Project.

> Responsible in understanding interfaces between SAP, IS-Retail, APPLE

Online Store and other Interfaces.

> Responsible to present the Conceptual design with "Global Design Team"

for their approval.

> Responsible in designing IPC Pricing Procedures for Europe, Asia,

Mexico and IPHOTO.

> Responsible in integrating new IPC Pricing Procedure from SAP ECC

> Responsible in integrating both the systems for Master Data and

conditional data Replication from ECC and CRM.

> Responsible in customizing settings for Initial and delta load between

ECC and CRM

> Responsible to present Playback Session with Business Users.

> Assure all the team members understand their roles and accept their

responsibilities.

> Apply project resources according to the approved project plan.

> Keep all Stakeholders informed of progress and issues.

> Establish and publish clear priorities among project activities.

TIVO, San Jose, CA

Role: SAP Project Lead (SD/CS)

Projects Involved at TIVO

Configure to Order

PRICEBOOK PROMOCODE Tool

EDI

PRODUCTION SUPPORT

VERTEX Support

TiVo Business Process: TiVo meets all MSO partners' required delivery date

for DVRs, non-DVR set- top boxes and accessories, the partners will need to

issue a firm, non-cancellable purchase order (PO) no less than 60 days

before the requested delivery date, unless otherwise noted in the

agreement. Depending on the agreement, there may be a minimum order

quantity (MOQ) requirement. If the customer ordered customer specific SKUs,

the order may be placed in SAP upon receipt; otherwise, it needs to be

coordinated with the other accounts ordering the same SKU to determine the

timing of order entry due to inventory allocation constraints.

PROMOCODE Tool Automation

> Responsible in designing and specifications for the PRICEBOOK &

Marketing Promotional Price activity.

> Setup New Promo Codes

> Setup Customer MSD relevancy

> Setup Customer Promotional discount relevancy

Production Support using Bugzilla system:

> Responsible in resolving tickets in a day-day activity using Bugzilla

system. This tool would automatically trigger an email to concerned SD

distribution list and with Responsible person assigned to the ticket.

Tickets would have priority setup as critical, high, moderate, medium,

and low. If this ticket is Critical this would be resolved within 4

hours and if this is an HIGH should be resolved in 16 hours.

> Once they are resolved then IT would test, validate and prepare

Integration test document then pass to Business Users to test,

validate and prepare User acceptance test (UAT document) and they

would send an approval email to move the change to Production system.

> Responsible in designing, Repair Process and Quote.

> Responsible in designing, Service Contracts and Billing.

> Responsible to present Playback Session with Business Users.

> Tickets Handled: All Sales Process related, Pricing, Picking, Serial

Number discrepancies Billing, Billing Plans, Consignment Process,

Freight Calculations and Drop Ship Process

Atmel Corp, San Jose, CA

Role: SAP Functional Lead (SD /CRM/CS)

Projects Involved at ATMEL.

> CRM- SAP Integration

> PRICEBOOK

> MPP( Marketing Promotional Price)

> Production Support using Solution Manager and Service-now system

> Ship & Debit Claim Process Project

> Sales Order Re-Engineering

> EDI

> Tax Restructure

> VAT Re-Design

> LTS De-Commission

CRM- SAP Integration

Responsible in designing interface requirements between SAP ECC and CRM.

Responsible in designing and specifications for the Quotation interface

between SAP CRM and SAP ECC.

Responsible in designing and specifications for the Distributor Contracts

(Distributor, Contract Manufacturer

and OEM Contracts) interface between CRM and SAP R/3.

Responsible in designing and specifications for the Price Book (a.k.a.

pricing table or Price Master Data)

Interface between SAP CRM and SAP ECC.

Responsible in designing & specifications of interface requirements for

Exchange Rates between SAP CRM

and SAP ECC.

The primary goal of the interface is to synchronize appropriate order data

between SAP and CRM.

Responsible in designing the interface to send order details to CRM for

opp/reg linkage, quote closure

and contract usage.

PRICEBOOK & MPP:

> Responsible in designing and specifications for the PRICEBOOK &

Marketing Promotional Price activity.

> PRICEBOOK is ATMEL's custom Distributors Price book .Business users

would maintain the prices of the parts

> depending on the market situation (US, EUROPE & ASIA) and this update

happens every quarterly.

> Responsible in converting the entire Distributors book price, Price

points & Quantity breaks into different

> currencies and maintain every quarterly into conditions. Facilities to

send DBC to CRM through interface

> program.

> Responsible in designing the following Price Point values will be

synchronized via interface ( SAP - CRM):

> Disti_Cost: Distributor Cost.

> MFG. Cost: Manufacturing Cost.

> Field Sales Min (FSM): This is the minimum value Field Sales can

utilize.

> Area Sales Min (ASM): This is the minimum value Area Sales can

utilize.

> PL1 (Product Line1): This is the minimum value for Factory/to a

specific product line

Re-Pricing Activity for PRICEBOOK:

> Responsible in designing Re-Pricing activity for PRICEBOOK

(Distributor Book Price & Marketing Promotional Prices). Once new

prices are loaded every quarterly then for all the open Sales Order

are Re-Priced with new prices loaded into system.

Production Support using Solution Manager and Service-now system:

> Responsible in resolving the tickets in a day-day activity using

Service-now system & Solution Manager. This tool would automatically

trigger an email to concerned SD distribution list and with

Responsible person assigned to this ticket.

> Tickets would have priority setup as

Critical/High/Moderate/Medium/Low. If this ticket is Critical this

would be resolved within 4 hours and if this is an HIGH should be

resolved in 16 hours.

> Once they are resolved then IT would test, validate and prepare

Integration test document then would pass to Business Users to test,

validate and prepare User acceptance test (UAT document) and they

would send an approval email to move the change to Production system.

> We would interact with Business users/End Users in understanding the

issue & more on the ticket and them resolving them. Interacting with

Users is an On-going process.

> Tickets Handled: All Sales Process related, Pricing, Picking, Packing,

Billing, Intercompany billings, Consignment Process, Stock Transport

Orders, Freight Calculations and Drop Ship Process.

Ship & Debit Claim Process Project:

> Process that allow distributors to negotiate lower prices than what

they paid. When products are shipped to the end customers,

distributors will debit Atmel.

Daimler Chrysler, Detroit, MI

Role: SAP Functional Lead (SD/CRM)

Project Phase: Involved in As-Is process, Requirements gathering, Business

blueprint, Gap Analysis, configuration, training preparation, Interfaces

inventory, Report inventory, functional specifications, data conversion and

user acceptance testing.

Business Process: ICBS billing System in SAP R/3. The Inter Company Billing

System was developed in conjunction with Chrysler's Accounting and Material

Procurement System (CHAMPS). Both CHAMPS and ICBS process Intracompany

/Intercompany shipments, Public Sales, Nonproductive sales and By-Product

Sales. These Systems control the flow and accounting of material shipment

transactions from manufacturing and assembly locations.

> Worked in Configuring Order to Cash (OTC) process involving from Sales

Order, Delivery creation and Invoice creation.

> Responsible in creating Inter-Company Stock Transfer, since business

needs stock to be transferred from one company to the other company.

> Sales Orders are created with variant configuration functionality,

with this facility BOM will be exploded

> Configured BOM considering every possible combination of manufacturing

parts for cars, Sales Orders with Inter Company pricing between

countries like USA, Canada and Mexico.

> Designed interfaces for exporting data from legacy systems like

CHAMPS, MPCS(Manufacturing product cost systems), SCAT(standard cost

assembly tracking system),

> Configured Credit and Debit memos for error resolutions, partner

functions, Scheduling Agreements, Contracts, Copy controls.

> Configured Credit Management (Static and Dynamic) at different levels,

Availability Check (ATP), Billing blocks at different levels.

> Worked on Vertex Q Series Sales and Use Tax System consisting of the

tax engine and the Vertex tax tables to be the external system for

sales and use tax calculation.

> Worked on tax setup rules, exceptions for US Sales Tax, Use Tax,

Canadian GST, and Provincial taxes will be maintained in the Vertex

Tax Decision Maker (TDM).

> Conducted Workshops on SAP Training material, Tax rules, Tax Register

to Users.

Kubota Tractors, Atlanta, GA

Role: SAP R/3 Lead Consultant

Project Phase: Involved in As-Is process, Requirements gathering, Business

blueprint, Gap Analysis, configuration, training preparation, Interfaces

inventory, Report inventory, functional specifications, data conversion and

user acceptance testing.

Business Process: KTC (Kubota Tractor Corporation) is a Sales company, some

of materials like Tractors and Tires are received by KTC from Japan. KIE-

BPCS (Kubota Industrial Equipment), will internally manufacture for

Implements i.e. Front -End Loader, Back-End Loader and batteries.

> Responsible in preparing estimation of a project and preparing release

notes of the project. He also handled teams from offshore, onsite to

give successful delivery of the given solution.

> Responsible in imparting Training / Knowledge transfer to core team

members and Help Desk Team for Post Implementation Support

> Responsible in providing direction and mentoring to the team as well

as managing client relationships.

> Responsible for planning, leading and actively participating in the

design, configuration and testing of SAP/SD and integration to

multiple modules.

> Worked in Configuring Order to Cash (OTC) process involving from Sales

Order, Delivery creation and Invoice creation.

> Sales Orders are created with variant configuration functionality,

with this facility BOM will be exploded

> Configured Pricing for Inter company stock transfer, Credit checks,

Partner determination, Contracts, Back Order Processing, Availability

Control (ATP) and Copy Controls.

> Customization of Pricing Procedure (by using the Exclusion Groups) -

new Condition types and new Access sequences are created to exactly

match the business requirements.

> Configured Copy Control for Value Contract and Controlled Availability

Check for Back Order Processing.

> Configured Credit Check during the time of Sales Order, however if

credit check fails, the sales order will be created in "Hold "Status

i.e. there is no Production Order, no delivery, no Post Goods Issue,

and no Billing document.

> Customization of Material Determination (Outcome A and B options): To

cater for Substitutions and Non-availability situations

> Involved in customization for creating Invoices, Pro-Forma Invoices

and Credit & Debit memos, deliveries, picking, shipment, goods issue.

> Configured special sales orders (third party consignment and service

order), item categories, deliveries, pricing.

> Configured new shipping points, shipping point determinations to carry

out shipping activities such as delivery, picking, packing, goods

issue & configured different shipping types, routes, transportation

planning points for transportation activities.

> Maintained and customized price reports and created new fields for

reporting criteria.

> Customized by providing technical specifications for user exits to

ABAP programmers.

> Responsible for ensuring each reported problems are resolved in a

timely manner, tracked according to standards, and escalated as

appropriate.

G. E. Silicones, Albany, NY

Role: SAP R/3 Lead Consultant

Project Phase: Involved in As-Is process, actively involved in transforming

the business from the legacy system to SAP,Requirements gathering,

Business blueprint, Gap Analysis, Configuration, Training preparation,

Interfaces inventory, Report inventory, Functional specifications,

Responsible in preparing estimation of a project and preparing release

notes of the project.

Business Process: GE Silicones is a major producer of Silicones. The

business process includes, On the basis of dealer orders, Sales Orders are

created with variant configuration functionality. With this facility BOM

will be exploded

> Responsible in preparing estimation of a project and preparing release

notes of the project. He also handled teams from offshore, onsite to

give successful delivery of the given solution.

> Responsible in imparting Training / Knowledge transfer to core team

members and Help Desk Team for Post Implementation Support.

> Responsible in providing direction and mentoring to the team as well

as managing client relationships.

> Responsible for planning, leading and actively participating in the

design, configuration and testing of SAP/SD and integration to

multiple modules.

> Created Sales Orders with variant configuration functionality. With

this facility BOM will be exploded. This Sales Order can be changed

till cut off time.

> Sales Order are saved, it has to undergo credit checks, if passed

there will be a production order created automatically in the system.

Based on the material strategy group settings in the material master,

this production order is to be confirmed and then passed for internal

manufacturing products such as Silanes, Resins, Dimethyl fluids etc.

> Implemented "Scheduling agreements" to deliver different order items

under different periods to ensure that the total project items are

progressively handled.

> Customization of Pricing Procedure (by using the Exclusion Groups) -

new Condition types and new Access sequences are created to exactly

match the business requirements.

> Pricing procedure was optimized by deleting those pricing elements (in

the procedures) and condition tables (in access sequences) that are

not needed to address the business scope.

> Customization of Material Determination (Outcome A and B options): To

cater for Substitutions and Non-availability situations. For Rush

orders 'Outcome B' was adopted. For substitution reasons "Availability

0004" option, the MRP indicator was set to the alternative material

with least RLT to achieve quick turnaround time in order execution.

> Created Material Listing / Exclusion, Item proposals, Multi-level

BOMs, Back Order processing, created Reports to view and analyze the

performance figures in multiple currencies concurrently in one screen

Sing Health (Singapore)

Role: SAP SD Functional Consultant

Project Phase: Leading sales team through the process of system

requirements, design and configuration to successfully implement SAP on

time and within budget. Configuration included setting up the entire

Customer Order Management cycle from quotation to invoicing. The

configuration consisted of: Definition and assignment of the Sales Area,

Pricing, Account Assignment, Credit/Risk Management, Automatic Credit

Control, Output determination, Text Control, Sales Order types, Contracts,

Copy Control, Shipping Point Determination, Billing, and the SIS set-up for

reports.

Business Process: Sing Health is a major health care institution. It is a

network of Hospitals, Specialty Clinics and Primary health care Clinics.

The main idea was to upgrade the SAP R/3 version from 3.1 to 4.6B to

enhance the System Performance.

Singapore Port Authority, PSA (Singapore)

Role: SAP SD Functional Consultant

Project Phase: Involved in As-Is process, Requirements gathering, Business

blueprint, Gap Analysis, configuration, training preparation, Interfaces

inventory, Report inventory, functional specifications, data conversion,user acceptance testing .

> Involved in the Order to Cash management

Future Techno Designs (Singapore)

Role: SAP SD Functional Consultant

Project Phase: Involved in As-Is process, Requirements gathering,

Business blueprint, Gap Analysis, Configuration, training preparation,

Interfaces inventory, Report inventory, functional specifications, data

Conversion, user acceptance testing.

> Designed and configured organizational structures, order to cash,

contract management, customer master, make to order processing, order

fulfillment and some delivery processing.

Raffles Medicals (Singapore)

Role: SAP SD Functional Consultant.

> Raffles Health is a major health care institution. It is a network of

Hospitals, Specialty Clinics and Primary health care Clinics,

configured the SD and MM modules for development of an SAP certified

bar-coding solution. Involved in the conceptual design, configuration,

test, data conversion and go live support.Conducted training, wrote

design documents, user manuals and user procedures, supported go live

environment to 20 users.

Generic Systems (India)

Role: SAP SD Functional Consultant.

> Responsible for all IMG configurations and testing in the SD Module.

HP is a technology Solutions provider to consumers, businesses and

institutions globally. The company's offerings span IT infrastructure,

personal computing and access devices, global services and imaging and

printing for consumers, enterprises and small and medium businesses.



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