Project Manager Training
Resume:
J. Scott Olsen
Chamblee, Georgia 30341
*****.******@*****.***
Work Experience
Instructional Designer
*/**** – 1/2014
Citigroup (Contract) - Tampa, Florida
Performed training needs analysis with Business Owner and Subject Matter Experts
to determine the scope and design of training modules for proprietary accounts
payable finance systems.
Applied a systematic instructional design ADDIE model to the development and
design of all training projects.
Utilized supporting Adobe Creative Suite and MS Office applications for all training
modules.
Performed project manager roll to include scheduling, agenda creation and
facilitation of meetings for the duration of all training projects.
Led train-the-trainer prior to publishing content for multiple modules to ensure
content accuracy.
Uploaded content to the Citi Global Learning Management System.
Delivered training curriculum as needed.
Continuously reviewed all existing training programs and applied feedback from
business partners to ensure all training needs were met.
Created and implemented corporate standards for folder and file structure to
organize supporting online training files.
Managed content file structures on SharePoint site as needed.
Sr. Instructional Designer
7/2006 – 5/2012
WellCare Health Plans, Inc. - Tampa, Florida
Worked closely with Senior Management to identify and implement training strategies
and concepts for the design team members to ensure continuous learning.
Implemented team design standards.
Mentored up to 5 Instructional Designers on team processes, template usage and
day to day processes and activities.
Performed training needs analysis with Business Owner and Subject Matter Experts
to determine the scope and design of training.
Worked as Project Manager on multiple projects for various Medicare, Medicaid
health plans and proprietary customer service systems.
Applied ADDIE model and HIPAA requirements to the development of all training
projects.
Utilized Articulate, Captivate and other supporting Adobe Creative Suite applications
for the majority of all training modules.
Facilitated project team meetings with the Subject Matter Experts and Business
Owner to include meeting scheduling, agenda content, tasks and follow up notes.
Performed Project Manager role for the duration of training projects.
Delivered train-the-trainer sessions prior to finalizing training content.
Uploaded training content to the WellCare LMS.
Delivered curriculum training as needed.
Continuously applied feedback from business holders to all content as needed.
Created folder and file structures to standardize team content.
I.T. Training Supervisor
5/1999 - 8/2005
Crawford & Company - Atlanta, Georgia
Created a comprehensive learning strategy and road map for Crawford promoting
continuous learning and aligned curriculum with corporate business strategy.
Implemented multiple learning modes (i.e., classroom, online, on -the-job) as vehicles
for accessing information and sharing knowledge across the organization.
Designed and maintained computer based training programs for PC based
applications and services in .html formats that were distributed via CD-ROM and
corporate intranet site.
Responsible for the setup and support of 5 automated classrooms which contained a
total 90 PCs and audio/visual components.
Developed and maintained the Crawford University intranet site.
Created and produced marketing media that was distributed at industry trade shows.
Acted as primary contact for all outside technical vendors including commercial web
based training projects.
Designed and developed End User guide for Crawford's web conference application
- MS LiveMeeting.
I.T. Training Coordinator
1/1995 - 5/1999
Crawford & Company - Atlanta, GA
Managed up to 8 Technical Writers for various I.T. training projects.
Managed the deployment and national delivery of various training projects for various
proprietary applications for up to 1500 employees nationally.
Managed Crawford's internal computer based training courses.
Developed and maintained the Crawford University intranet site.
Developed and delivered end user training utilizing RoboHelp for an in-house
proprietary software application supporting major corporate initiative.
I.T. Information Desk Specialist
11/1988 - 1/1995
Crawford & Company - Atlanta, GA
Provided support to field and home office employees for various internal application
platforms to include PC, AS/400 and mainframe MS Office software.
Education
9/1985 - 10/1988 Georgia State University, Atlanta, GA
Software Skills
MS Office 2010, Outlook, Adobe Framework, Visio, Adobe Creative Suite: (Dream
Weaver, Fireworks, Articulate, Photoshop & Captivate), Outlook, FS Pro, FrontPage, Live
Meeting, WebEx, Rimage, RoboHelp, Swish Max, Audacity, Toolbook, Camtasia &
SharePoint Designer.
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