Manager Sales
Resume:
Kevin Noonan
Lexington, KY, **515
*******@*******.***
Parts or Service
JOB OBJECTIVE
• Parts Director at a well-established company. I would like to be with a company that recognizes a good
employee.
CAREER SUMMARY
• Multi-task/Detail Orientation: I am looking for a company that I can implement my gross profit strategies to
enhance the dealership's bottom line. I can handle multiple lines, oversee parts operations, and Increase
gross profits in the first year.
• More than 25 year’s experience in parts & service department operations.
Completely Nissan certified.
Excel at gross profit retention, Inventory management and Service Retention, hours sold per repair order
Fluid on all ADP & Reynolds systems including W eb Suite, Reflections, and Network phones, CRM, IVR
and CTI. Computer installs: Hardware/Software and Tech Support throughout multiple dealerships.
Career Achievements
Reduced Parts Inventories to less than 1 % obsolescence inside 1 year.
Raised hours sold per Ro from .7 to 2.10 inside 12 months.
Increased Service Retention from 16.9 % to 33.2 % inside 20 months.
Decreased Service Dept. comebacks to less than 1 % of total vehicles serviced for the month.
Increased customer pay from 35 repair orders a day to 60+ inside 1 year.
Increased up sells from express lane from $20.00 per repair order to $40.00+
Increased both Service & Parts Dept. CSI scores from an average of 80-85 % to 96.7 consistently inside 12
months.
I have received many letters of accommodation and accolades from customers throughout the years for
excellent service.
Made shops 100% Hazmat and OSHA compliant.
EXPERIENCE
• Parts Counterperson Albany, NY 1994 - 1997
Armory Nissan -Chrysler
Retail and wholesale counter sales
• Parts Manager Franklin, TN 1998 - 1999
Franklin Nissan-Mazda
All duties associated with position. Developed company website and Ebay storefront.
• Parts Director / Internet Manager 1999 – 2007
Auto Collection of CS Franklin, TN
Oversee all Parts Operations, including Internet sales on EBay and Nissan/Infiniti/Mazda/Subaru
newsgroups.
Oversee all Inventory control and obso returns. Track and report all Gross profit returns to GM.
Developed wholesale internet website for old and slightly damaged collision parts.
PC installations, repairs, maintenance and support. Internet applications and support. ADP network phone
(Cisco IP phone system) programming and installations, maintenance and support. ADP CRM and IVR
setups and maintenance Voice over for on hold message center. Support with website development and
maintenance Setup with email servers and Virus protection programs.
• Parts Director Mathews Nissan Clarksville, TN 2007 - 2008
Director of Parts Operations at 3 Locations. IT and PC support when needed.
Extensive training with Cisco IP phone systems as well as all ADP Data Processing Systems. Ebay store.
Parts & Service Manager Franklin Hyundai Franklin, TN 2008 - 2009
Oversee all Parts & Service Operations including Service writer, Warranty Admin, Parts Counterperson, Parts
Manager, Service Manager etc… Ebay store.
• Service & Parts Director / Internet Manager Nissan /Infiniti of Murfreesboro Murfreesboro, TN
2009 – 2011
Oversee all Service & Parts operations, including Internet sales on EBay and Nissan newsgroups.
Oversee all Inventory control and obso returns. Track and report all Gross profit returns to Gm.
Developed wholesale internet website for old and slightly damaged collision parts.
PC installations, repairs, maintenance and support. Internet applications and support. ADP network phone
(Cisco IP phone system) programming and installations, maintenance and support. ADP CRM and IVR
setups and maintenance Voice over for on hold message center. Support with website development and
maintenance Setup with email servers and Virus protection programs.
* Director of Sales and Marketing Pinnacle LLC Coral Springs, FL 2012-2013
I was in charge of a staff of 15 employees, 8 locals 5 remotes which included business development
manager, sales f orce and office secretary. I provided training in the sales process and marketing via in house
meetings, Skype and joinme.com and go to meeting applications. I recorded training videos for staff to use as
reference and accessed via shared office drive. I performed sales people commissions on a monthly basis
and bonus structures based on performance and sales contest results. Constructed email marketing
promotions as well as web based advertising. I helped design company website and navigation process to
enhance our customer’s ease of use. I traveled every 6 weeks to California and Texas to check on
warehouse operations and to visit new and existing customers.
Setup- Managed the Ebay and Amazon marketplace stores for Parts and Accessories sales.
FIXED OPERATIONS MANAGER
Hudson Nissan
Lexington,Ky
Jan 1 2014 – June 30th 2014
Oversee all Service & Parts operations, including Internet sales on EBay and Nissan newsgroups.
Oversee all Inventory control and obso returns. Track and report all Gross profit returns to Gm.
Developed wholesale internet website for old and slightly damaged collision parts.
PC installations, repairs, maintenance and support. Internet applications and support. ADP network phone
(Cisco IP phone system) programming and installations, maintenance and support. ADP CRM and IVR
setups and maintenance Voice over for on hold message center. Support with website development and
maintenance Setup with email servers and Virus protection programs.
EDUCATION
• Certificate Correspondence 1996
NRI Computer Programming and Repair
W riting software programs and repairing pc's
• H.S. Diploma W aterford, NY 1977
W aterford-Halfmoon High School
General Studies, including shop math and woodworking
• Diploma St. Mary's Catholic School
* Diploma BOCES (Business Occupational School) Saratoga, NY
Auto-Mechanics I & II 1975-1977
REFERENCES
• Lisa Ruffner - Controller
• Action Nissan - Nashville, Tn, 37067
Relationship: Business Associate
14 years
Mornings 615-***-****
Grattan Greer
Desktop Support Tech
Known 36 years
David Hales
District Sales Manager at Nucor Steel
Known 20 years
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