Customer Service Medical

Saira Zafar

***-***, ***# **, ** Circle

Fresh Meadows, NY 11365

Tel: 347-***-****

Email: ********@*****.***

Objective:

To obtain a position that allows me to utilize my skills as a

customer/claims service representative.

Experience:

Jan 2014 to Present Quality Medical Provider PC

Queens, New York

Sr. Certified Biller

. NHA Certified Billing and Coding Specialist.

. Posting payments for all carriers.

. Posting copayments.

. Procedural and Diagnostic coding.

. Patient billing inquiries.

. Refunds posting.

. Statement mailings.

. Followup on denied claims

. Appeals on denials and low claims' reimbursements.

Aug 2006 to Dec 2013 Queens Medical CARE

Jamaica, New York

Sr. Certified Biller

. Extensively managed the Medical Practice Management software,

MediSoft, EMR (MD Land).

. NHA Certified Billing and Coding Specialist.

. Posting payments for all carriers.

. Posting copayments.

. Procedural and Diagnostic coding.

. Patient billing inquiries.

. Refunds posting.

. Statement mailings.

. Followup on denied claims

. Appeals on denials and low claims' reimbursements.

Aug 2005 - Jul 2006 Duty Free of Americas Inc. (LGA and JFK)

New York, NY

Sales Associate

. Operated cash register and balanced daily receipts.

. Priced, stocked and displayed merchandise.

. Assisted manager in maintaining the inventories.

. Provided customer service.

Nov 2004 - Aug 2005 Queens Medical Care

Jamaica, NY

Medical Biller

. Medical Billing via Medisoft.

. Gathering patient information, locating and sorting files.

. Maintain patient files and data entry into computer systems.

Aug 2004 - October 2004 CVS Pharmacy

Elmhurst, NY

Sales Person

. Process sales transactions.

. Assis manager in presentation of store and maintaining inventory.

Nov 2001 - Aug 2004 Duane Reade Pharmacy New

York, NY

Pharmacy Clerk

. Assisting pharmacist in receiving, filling, and delivering the

prescriptions in busy retail setting.

. Liason between pharmacist and doctors' office regarding prescriptions

and insurance.

. Assist pharmacist with various administrative and other tasks i.e.

answering phone calls, faxes.

. Assisting pharmacist in maintaining inventories of medicines.

. Responding to a wide range of customer queries both medicinal and

store related.

. Running a cash register.

Qualifications

Master of Arts (International Relations)

1996 - 1997

Faculty of Business Arts, University of Karachi

Karachi, Pakistan

Additional Qualifications

Certificate Billing and Coding Specialist, NHA

May 2011

Proficient in the use of Microsoft Office applications (word, excel, etc.)

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