Medical Assistant Customer Service

Ingrid Rodriguez

**** ****** ******** • Bronx, NY 10463 • 347-***-**** • ******.******@*****.***

OBJECTIVE

To secure a profession in a reputable medical facility where I can continue to develop and enhance my hands-on skills and knowledge as a Medical Secretary and Medical Assistant.

EDUCATION

Sanford-Brown Institute, New York, NY 09/2010 – Graduate Honors

Medical Assistant Certificate Program

Completed an intensive 900-hour program comprised of theoretical and practical applications of essential Medical Assisting skills which include the following:

* Administrative Skills - Medical Office Procedures, Health Insurance Claims Processing, etc.

* Clinical Skills - Assessing Vital Signs, assisting in Physical Examination, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis, and CPR

* Laboratory Skills – Phlebotomy, Smear Procedures, Urinalysis, and Specimen Collection

* Medical Terminology, Anatomy and Physiology, and Pharmacology

Gastroenterology of Greater NY, New York, NY 01/2012- 3/2012

Bilingual Medical Assistant

* Assisted gastroenterologist and prepped surgery room for colonoscopy/EGD/OGD procedures.

* Cleaned/prepped and utilized the following instruments: Video colonscope, Video gastroscope, duodenoscope, flexible sigmoidoscope, EUS/Endoscopic ultrasound, endoscopy snare, heater probe, collected polyp samples, other tissue samples for laboratory diagnosis purposes. Other instruments, or duties performed as directed by gastroenterologist.

* Triaged patients before and after procedures, removing IV line, performing phlebotomy, intaking stool samples. Centrifugation, Aseptic technique.

* Organizing and alphabetizing medication samples in each consult/exam room.

* Disinfecting, cleaning and maintaining lab room, and exam rooms clean and organized.

* Organizing surgical gowns, chucks, lab instruments and other supplies in order.

Interboro Institute, New York, NY 2003-2007

Associates in Occupational Studies, Office Technologies-Medical Office Assistant

SKILLS

* Bilingual - English and Spanish (Written and verbal communication)

* Computer proficient in MS Word, PowerPoint, e-Clinical, Crown and Epaces

* CPR certified, valid until 03/13

* Health Insurance Portability and Accountability Act (HIPAA) compliance. Checked and verified new and follow-up patients insurances; IDXTEND

* Excellent data entry skills, 60-70 (WPM)

* Ability to multi-task and work under pressure

* Setting up for colonoscopy/EGD procedures. Cleaning and sterilizing Colon/EGD Scopes for procedures

Clinical Experience

Columbia University-Vascular Surgery New York, NY 10/2011-12/2011

Medical Assistant/Receptionist (Externship)

Medical Assistant

* Ensure patient flow from the point of check-in with Front Desk staff for our department.

* Measure Vital Signs.

* Prepare and assemble surgical instruments.

* Maintain and prepare Examination Rooms.

* Clean and dress superficial and subcutaneous wounds.

* Proficient in the application of Unna Boots, Profore Bandaging, and Vac Dressings.

* Assist MD’s in the following procedures: Lymph Node Biopsy, Temporal Artery Biopsies, Incision & Drain Procedures, Sharp Debridement

* Aseptic Technique, prepping sterile environment

* Disinfectant used: Enzol

* Screened new patient visits for the Physicians to determine course of treatment

* Determine what laboratory tests are needed for follow-up patients as per Dr’s notes.

* Coordinate with Visiting Nurses on plan for patient’s follow-up care, as well as address Visiting Nurse’s questions regarding patient care.

Trainings: Health Insurance Portability and Accountability Act (HIPAA) Compliance; Checked and verified new and follow-up patients insurances; IDXTEND, and Crown Check-In Work List and Customer Service.

EXPERIENCE

Comprehensive Ophthalmology, Jonathan D. Boniuk, M.D., P.C. July 12’- Oct 13’

Medical Secretary

* Answered all incoming calls, messages, faxed documentation as per request.

* Data entry of patients insurance and demographic information.

* scheduled appointments, checked patients in/out, collected co-pays and posted to accounts, requested referrals, and other authorizations as needed for office procedures.

* Filed and recalled patients charts.

* Assisted M.D. with surgery booking forms for CAT/Laser and during exam as needed to translate in Spanish.

* Obtain authorization from insurance companies for office visits, referrals and surgery pre-authorization.

* Contacted pharmacies to renew prescription as per doctors authority.

*

Kingsbridge Community Medical, Bronx, NY

Insurance Verification/Pre-Certification Specialist

Nov 07’-Aug 10’

* Handled all or/incoming referrals utilizing E-Clinical

* Obtained authorizations and pre-authorizations from insurance companies for radiology and diagnostic procedures

* Verified insurance eligibility

* Scheduled established patients to outside specialties, MRI, and radiology

* Registered/scheduled patients, updated physicians/specialists calendar

* Assisted physicians with patients in exam room

(NextSource, Temp Assignment) NYU Langone Medical Center, New York, NY March 07’ - Nov 07’

Administrative Medical Secretary, Infectious Diseases

* Examined medical claims and ensured they included necessary information

* Entered and updated claims in the claims processing system based on information given by the provider

* Assigned appropriate Internal Classification of Diseases (ICD), Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPS) or local codes and provider identification number

* Dated and stamped examiners name after claims were processed to denote completion

* Returned processed claims and incomplete claims with transmittal sheets to designated control area

* Perform additional duties and projects as assigned by management

* Maintained and prepared exam room

* Screened new patient visits and determine course of appointment

* Coordinated the day to day operations and workflow of the front desk and doctors office hours for The Division of Infectious Disease

* Greeted and checked-in patients, scheduled follow-up appointments. Proficient in utilization of telephones, filing, faxing, inventory of surgical supplies and various aspects of practice

Duane Reade Pharmacy, Bronx, NY

Pharmacy Clerk June 01’- Sep 03’

* Read and filled prescriptions by typing it into the computer.

* Counted medicine, and also mixed different types of suspensions.

* Called doctors for prescriptions changes, misinformation, and refills.

* Handled inventory by ordering from pharmaceutical suppliers such as Kinray, Bellco, and Amerisource Bergen.

* Kept records of C2 medication dispensations.

* Updated all insurance reimbursements for the pharmacy.

* Trained new employees.

* Took care of customers’ needs personally and via telephone.

REFERENCES Available Upon Request

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