Customer Service Human Resource

SanSan Weber

*** ******** *****, *******, ** ****6

610-***-****; ***********@*****.***

Objective

A human resource position within an organization where my knowledge, skills, and

experience will have an immediate impact on efficiency of services and improved internal

operations.

Education

West Chester University, West Chester, PA

M.A., Psychology

Albright College, Reading, PA

B.A., Psychology

Skills, experience, and accomplishments

-More than 15 years of management experience dealing with all aspects of human

resource management such as:

-recruitment and skills assessment

-interview/hire process

-maintain confidential employee files

-ensure compliance with HIPPA and ADA

-organizational development

-provide orientation and training

-development of policies and procedures

-review of benefits/compensation

-review of FMLA and leave eligibility

-employee relations

-performance counseling/evaluations

-promotions and disciplinary process

-attend unemployment hearings

-Exceptional and proven leadership skills and strong work ethic

-Knowledge of risk management.

-Ability to establish and development business relationships with all levels of employees

and manage workplace environments.

-Maintained staff retention rates above 95%.

-Proficient in Microsoft Office (Word, Excel, Outlook, Power Point).

-Led organization to become a Sanctuary Model certified program (organizational change

model) and provided training to leadership an all levels of employees.

-Participated in internal audit teams.

-Business oriented with strong analytical skills.

Work History

Nettie Price Sparkling Art, Reading, PA

Office Manager/Human Resource Coordinator, 2013-present

-Recruitment, interviewing, and hiring staff

-Training and development

-Employee relations

-Organizational development

Devereux, Berwyn PA

Program Director, 2013-2014

-Manage daily operations of 14 IDD group homes

-Oversight of supervisory staff, training initiatives, fiscal responsibilities, regulatory

guidelines, customer service relationships, development of effective and efficient tracking

systems and modes of service delivery

-Participate in problem solving initiatives

Children’s Home of Reading, Reading, PA

Assistant Residential Director, Clinical Director, Clinician, 2007-2013

-Responsible for all clinical/mental health treatment services and growth, including hiring

process, training of staff, policy development, benefits review, disciplinary reviews.

-Provide supervision and strengths based coaching and development.

-Responsible for implementing policies and procedures as part of leadership team.

-Conduct internal investigations of abuse and complaints by employees, parents, and

clients

-Insure compliance with state regulations and served on audit preparation teams

Alternative Consulting Enterprises, Shillington, PA

Outpatient Therapist, 2004-2007

-Provided counseling services to children, adolescents, and adults.

-Processed third party payments

Berks County Prison, Leesport, PA

Clinical Supervisor of Treatment, 2001-2004

-Researched, developed, and implemented treatment programs.

-Responsible for growth of treatment services and establishing community relationships.

-Provide supervision and professional development for counselors.

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