Manager Customer Service

REBECCA CESAR

*** ********* ***. *****: 617-***-****

Jersey City, New Jersey 07304 Email: ************@*****.***

H E A LT H C A R E M A N A G E M E N T

A highly motivated healthcare management and administrative professional with relevant experience, knowledge, and the

desire to provide excellence and high quality care in a healthcare setting. I possess the innate ability to critically evaluate,

synthesize, and I am passionate about establishing a working relationship within an integrity driven organization that promotes

employee and organization growth within healthcare forming key industry skills and attributes that can hone, cultivate, and

further develop my goals in management.

AREAS OF EXPERTISE

Strategic Planning Employee Development Project Management

Case Management Team Leadership Customer Service

Physician Engagement Process Implementation Tri-Lingual (Eng, Cr, Frn)

PROFESSIONAL EXPERIENCE

AmeriWound, LLC

area manager – ny & nj, 2014 – 2014

Serviced clients to implement company operations and processes.

Primary liaison between physicians and nursing facilities.

Collaborated with physicians to effectively manage working territory.

Participated in physician recruitment and facility placement.

Enhanced business development to seek out new growth and maintain existing relationships with skilled nursing

facilities while promoting wound care services.

Regularly met with prospective LTC, Skilled Nursing Facilities (SNF) Administrators, Medical Directors, Directors

of Nursing and/or owners to discuss current accounts and services being rendered as well as development

opportunities.

Finalized contract negotiations between vested party and organization.

essex inpatient physicians

practice administration – Practice Manager, 2013 –2014

Built strong relationships with LTACH and Skilled Nursing Facility to enhance operations.

Collaborated with DONs and Administrators to promote growth and development of staff within facilities.

Actively participated in the recruiting and interviewing of new MDs, NPs and PAs.

Initiated provider credentialing at the different sites and worked to have managed care contracts completed.

Supported implementation of quality assurance initiatives and process improvement.

Worked directly with operations staff at SNFs, and acute specialty hospitals to promote business development.

Managed client and provider relations along with marketing strategies.

Developed clear and aggressive quality metric dashboards for analysis including patient encounters, provider

productivity, RVUs, and encounters per visit.

Effectively managed patient census for providers and oversaw scheduling.

Directed internal controls for cash management to support appropriate monthly stipend cash flow levels.

Created operational protocols and manuals.

Identified actions to minimize recurring errors and trends, while giving guidance and training to staff to obtain quick

resolutions as well as technology based solutions.

Successfully implemented EMR initiatives and set forth platforms for go live.

BEST DOCTORS INCORPORATED

CASE MANAGER, 2011 – 2013

Managed and maintained 40 to 50 active cases within patient portal system and successfully provided comprehensive

support to members regarding clinical diagnoses.

Utilized ICD-10 with clinical staff to enhance treatment decision support.

Spearheaded the intake and collection of medical records as well as the review of diagnostic imaging.

Effectively fostered physician engagement and provided detailed web and phone based management.

CRM software utilized for clinical management.

Abided by HIPAA privacy practices to ensure compliance with company, state, and federal guidelines intended to

secure patient confidentiality.

LATITUDE SPORTS CLUBS

FITNESS DIRECTOR, 2010 – 2012

Managed Fitness Department and delegated applicable tasks to personal trainers as well as hiring staff.

Oversaw all duties associated with payroll and the generation of accurate finance reports.

Performed fitness assessments, nutrition evaluations, and recommendations for clients and club members.

Served as a pertinent figure for the sales and marketing of personalized training packages.

Drafted and actualized purchase orders and efficiently completed inventory logs.

Directly responsible for departmental finances and budgeting.

Utilized AptusSoft Software used to efficiently manage clients and coordinate client information.

DEACONESS ABUNDANT LIFE COMMUNITIES

REHABILITATION ASSISTANT, 2010 – 2011

Oversaw inpatient, outpatient, and home health care initiatives for the physical and occupational therapy department,

ensuring that all patient needs were exceeded.

Performed daily client relations and informed, educated, and interfaced with patient family members.

Worked effectively alongside patients to promote and perform basic strengthening exercises, as well as transcribe

doctor’s orders/ and send out treatment orders.

Successfully demonstrated proper usage of EMR system and database management, as well as PPS and appropriate

filing of Medicare and insurance benefit claims.

UNIVERSITY OF MASSACHUSETTS AMHERST OFFICES

COMPUTER LABORATORY SUPERVISOR, 2007- 2009

Managed and maintained all computer issues, troubleshooting, and program usage within the department and worked

with staff regarding the escalation of Human Resources issues.

Proactively monitored a classroom of 40 computer units and assisted students with basic technology knowledge.

STAVROS

PRIMARY CARE ASSISTANT /CASE MANAGER, 2008- 2009

Served as an educated and informed liaison during medical appointments between professionals and patient,

overseeing finances, basic stretching, exchange of pertinent treatment information, and joint exercises.

Ensured that all patient needs were met in an accurate, safe, and timely manner and remained informed and up-to-

date regarding their account information.

TILL INCORPORATED

RESIDENTIAL STAFF PROFESSIONAL/CASE MANAGER, SUMMER 2008

Heavily assisted individuals with diagnosed mental disabilities by providing extensive support and advocacy, as well

as medical intervention with clinical staff.

MCFADDEN MEMORIAL MANOR

DIETARY AIDE, 2004- 2006

Provided food service to the elderly and oversaw all food preparation based on nutritional requirements.

EDUCATION AND TRAINING

REGIS COLLEGE

MASTERS OF SCIENCE: MS/MHA IN HEALTH ADMINISTRATION

UNIVERSITY OF MASSACHUSETTS AMHERST

BACHELORS OF SCIENCE: BS IN KINESIOLOGY/EXERCISE SCIENCE

CERTIFICATE: IT AND PROJECT MANAGEMENT

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