Director, Operations

Reza Saiphoo

** **. ******** ****** *******, ON M4Y 1W7 Cell 416-***-**** Home 416-***-**** Email ****@*****.**

A senior level Operations/Engineering/Technology leader who applies project management, budgeting, resource management, technical management and vendor relations skills to ensure superior service and quality results, seeks position as Director, Enterprise Engagements (Operations)

PERSONAL PROFILE

• Over 15 years experience in leadership, operations, technology management, change management and project management

• Extensive experience identifying, evaluating, accepting and approving technical equipment purchases

• Depended upon to build strong teams, alliances with external and internal clients, service providers and industry groups, and leverage them strategically to deliver high quality services, products and live production on time and on budget

• Develops strategies to realize revenue and productivity goals through effective problem solving, intelligent decision-making and critical thinking

• Effective at translating technical concepts into layman's terms for user consumption

• Seen by supervisors as a technology-driven achiever who adapts to emerging technologies quickly to fulfill business needs

• Recognized for creating a collaborative work environment that discourages silos

• Team builder adept at prioritizing, delegating and motivating others

AREAS OF EXPERTISE

• Negotiation

• Project Management

• Leadership

• Relationship Building

• Operations Management

• Strategy Development

• Budgeting

• Technology Management

• Change Management

PROFESSIONAL EXPERIENCE

Dome Productions 2012 – 2014

Senior Manager, Engineering

Responsibilities:

• Provide leadership and manage 26 Direct Reports and 26 Freelance personnel across North America

• Recruit, train, coach and manage Technical Engineering personnel to accommodate rapid growth

• Create and execute long range maintenance plans of 12 Mobile Television Facilities, 3 Satellite uplink trucks, Dome Network Facilities (DomeNet)

• Develop and implement Change Management Strategies

• Assist Senior Management Team with strategies to increase US business opportunities

Achievements:

• Reduced training costs and training time by 40% through the creation and implementation of structured training programs

• Improved Service response time by revamping After Hours Support system to provide support to technicians.

• Evaluated the competencies of the workforce and selected a lean but talented crew of 13, facilitated the US work visa application process, resulted in US access to new and strategically important revenue streams

Bell Media 2008 – 2012 (Facility Closed)

Director of Operations

Responsibilities:

• Direct the activities of Bell Media’s Masonic Temple Facility, providing leadership to over 70 Staff, Contract, Freelance Employees and external clients

• Direct and manage numerous departments (Technical Production, Post Production, Scheduling, Building Operations, Engineering, IT, Security)

• Manage, negotiate, and build relationships with multiple vendors

• Identify, evaluate accept/reject and approve technical equipment purchases and workflows

• Create and manage multiple departmental Operating Expense and Capital budgets

Achievements:

• Implemented Project Management and Change Management protocols to increase accountability and clearly define the scope of Capital Projects, leading to effectively managed budgets, project scope and stakeholder expectations

• Transformed an undisciplined engineering department into an efficient operation through the execution of a departmental restructuring plan, which increased efficiency, client satisfaction and saved thousands of dollars in operational costs

• Recruited highly skilled technical employees to staff positions through networking resulting in savings of thousands of dollars in freelance costs, ensuring staff consistency and improved client satisfaction.

• Improved technical workflow of file based assets by increasing output by 30% and reducing manual intervention by 25%

• Demonstrated progressive responsibility and experience in leadership and management with a proven track record of achievement and success

Corus Entertainment 1989 - 2008

Senior Manager of Production Services

Responsibilities:

• Senior Manager leading 23 staff, 2 supervisors, and 50 Contract and Freelance Employees.

• Managed 5 departments (Technical Production, Post Production, Scheduling, Mobile, Staging)

• Work with Senior Management Team to restructure Television Broadcast Division

• Identify, test, accept/reject and approve technical equipment purchases and workflows

• Create and Manage 2 separate departmental Operating Expense and Capital budgets

Achievements

• Developed departmental strike plan to ensure 70% of productivity would continue through labour disruption

• Identified workflow bottleneck then created and executed plan to increase productivity and reduce operational costs by 50% through equipment replacement and workflow modification

• Increased staff and freelance productivity and reduced “extra billing“ by 40% through the implementation timesheet authorization and auditing

• Demonstrated progressive responsibility and experience in leadership and management with a proven track record of achievement and success

COMMITTEES

• Building Emergency Coordinator (BEC) – Bell Media

• Health and Safety Committee Chair – CTV/Bell Media

• Broadcast Technology Oversight Committee Chair – Corus Entertainment

• Broadcast Operations Pandemic Committee Chair – Corus Entertainment

• Waterfront Move Content Creation Committee Alternate Chair - Corus Entertainment

• Broadcast Steering Committee Member – Corus Entertainment

EDUCATION

• Seneca College of Applied Arts – Business Administration

• Trebas Institute – Audio Engineering Diploma

• MICA – numerous Management Courses

• University Of Toronto – Strategic Leadership Certificate Program - Ongoing

• Ryerson University – Project Management Certificate- Ongoing

PROFESSIONAL ASSOCIATIONS

• Audio Engineering Society (AES) – Member

• Society of Motion Picture and Television Engineers (SMPTE) – Member

• Project Management Institute (PMI) - Member

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