Sales Manager
Resume:
CURRICULUM VITAE
Jan Bastiaan Korf
Position applied for : Store manager position
CURRICULUM VITAE: JAN KORF
About my goals and personal achievements
As a cover page to my CV, may I start by telling you about my life’s journey and what I, proud of my personal achievements by
working towards goal and working hard,
I left school at a very young age of 16 where I managed to complete a standard eight certificate at high school. I was appointed at
the Prison service in Krugersdorp as a warder at first. I worked there for ten years and qualified myself in various sectors within the
prison service. It was a time of huge personal growth in my life and I learn so much. I had great experiences and was taught big
lessons of life. I studied part time I and did a three-year pastoral diploma and catered for all faith groups within the prison for 5
years. I attended evening classes every night till while working night duty to accomplish my goal to learn more about religion and
peoples believes. I also managed to do my national senior certificate 1997, 7 years after I left school I further did studies through
Tecghnicon SA to get promoted and I had the rank of warrant offices by the time I left the service.
I was given an opportunity in the private sector, doing sales in the furniture industry. I started at Glick’s Westgate in 2001, I knew
nothing about this industry. An very caring lady who worked there as a sales lady, was kind enough to teach me about furniture
industry. Again, I was hungry for knowledge and learnt as much as I could. I achieve top sales consultant within the first year in the
industry. After 18 months I got promoted to store manager at Glick’s Canal walk, where I was able to turn the store from a loss to a
profitable store. I moved back to JHB and become manager of Tecghnicon Sandton City where I was for a year. I got nominated by
Glicks management team to start a certificate in wholesale and retail management. The merger between Relyant group and the
Ellerine group took place, and the group Glicks was absorbed by Geen & Richards. To my big disappointment I was not able to
complete this course as Geen and Richards brand was much stronger and had their own regional manager staff already.
I joined UFO in 2007 as I was use to the trading spirit I been taught by the Glick’s family. I was employed at United Furniture
Outlets for nearly seven years. I was nominated to do UFO’s training for new store managers and new sales staff. This was a
feather in my cap. I developed a training program for the day to day operations of the company, duty sheet, point of sale training
from scratch, while still performing my normal day-to-day duties as a branch manager. I did this for the group for two years.
I was involved in the set up new stores for UFO and I relieved at other stores at request from my MD where there was a need for
assistance. The MD who was Charl Brett, who I worked for close to six years was wonderful and supportive to say the least. In
shock to me he resigned as the managing partner of the firm July 2013. The culture of the brand changed totally. The brand that
use to care deeply for its people and inspired to always where people wasn't key in contributing to the success of the business
and this was totally against what I believed in and stood for as a leader to my pears.
I am driven by the desire to be successful. I am a passionate individual who believes in leading my team rather than managing
them. I am a compassionate person and my staff’s wellbeing is high on my priority list. I tend to inspire and uplift and believe in
empowering people to become more knowledge, passionate and willing than anyone else. I guide and mentor them to have better
selling skills, to become more competent and efficient and always stay positive to achieving the goals we set. Money is not the
most important motivational tool to me, and I consider work satisfaction and company values of much more importance to money.
My clients are most important in my day-to-day business doing. My drive is to always look after the client at all cost and to put first
the need of the client and look for ways how to improve the experience the client gets from me. By method of, research, studying
and understanding current market trends, customers buying patterns, I stay informed and on top of my game. By been most
professional and giving my clients a experience that is hard to forget, always strive to render outstanding service an world class
experience to ensure repeat business by most. The right service, with the right product at the right price at the right time makes the
difference to my success in this industry
I am most thankful to the people that have played major roles in my life, for teaching me what I am able teach others today. I am
humbled by the well doing of others.
Thank you for your reading this.
Jan Korf
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CURRICULUM VITAE: JAN KORF
`PERSONAL INFORMATION
Name Jan Bastiaan Korf
ID number 731**********
Cell number 082-***-****
Email *************@*****.***
Addresses Physical Albertskroon
Johannesburg
1295
Driver’s license Code 08
Languages English Speak, read, write
Afrikaans Speak, read, write
Nationality South African
Marital status Married (2008)
Criminal offenses None
Current Health Status Good
QUALIFICATIONS
Qualification Institution Date
Correctional services grade 2(Promotion Tecghnicon SA 1994
course for correctional services)
Pastoral diploma College for advanced Christian 1994-1996
education
National senior certificate Success college 1997
Correctional services grade 1(Promotion Tecghnicon SA 1998
course for correctional services)
TRANSFERABLE SKILLS
Computer literate MS Word- Outlook
Syspro
Universal Computer Services
Store Master
Pastel Evolution
Interpersonal skills Management of staff
Conflict management
Assertiveness
Communication
Organizational
Critical thinking
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CURRICULUM VITAE: JAN KORF
WORK EXPERIENCE
1 Name of firm United Furniture Outlets
Date September 2007 to May 2014
Work function / Day to day duties of the store management, and supervision of the total operation of the
responsibilities store. Also the execution and Implementation of all policy and procedure a to compliance
with company requirements. Full responsibility of administration, sales, staff, stock and
compliance and processes to comply with labour law and legislation
1. Creating a welcoming and inviting and atmosphere where staff is content, and
passionately serve and ensuring clients enjoy the interaction. Having a world-class
experience from experts in the furniture industry building long lasting relationships
Develop good customer relations that ensure repeat business
Guidance of sales staff closing deals and commit the client right there
In cases where we not able doing quotes for customers and have contact with the client
again by ensuring a follow up and call back system to do our best to turn those into sales
Scheduling and coordinating o clients deliveries with our warehouse and delivery contractors
to ensure deliveries are executed timorously to complete customer satisfaction
Control of after sales and delivered goods service calls to ensure total customer
satisfaction and sorting any damages and complaints in real time to clients
Complaints inspection at clients homes, obtaining authority for repairs, coordination
collection of these goods for repairs, follow up on progress and reporting progress to clients.
Coordinating the deliveries back to clients when repairs are completed and doing
satisfaction report on repairs after that, to ensure building a relationship of trust with my
clients.
2. Store Administration and handling all documentation of processes of the store Including
the following
3. Daily Sales and invoicing management
Setting of sales consultants sales targets and managing ongoing to ensure awareness of our %
to goals we have set to what we want to achieve
Managing and driving new business on a daily basis and performance manage sales reps
motivating them and assisting them closing deals on the sales floor
Managing the outstanding pending deals written which is not for delivery to clients right away,
or goods on order from manufacturing of special orders to insure successful execution of the
ordering, receiving and delivery to clients is executed timorously.
Reporting of daily, weekly, monthly turnover and progress report to management
4. Daily Cash up and banking
Ensure proper control of all payments received daily and managing any movement on any credit
notes and refunds to clients by been involved from the point of the money exchanging hands
Ensuring payments are checked by two staff members and double checking payments made by
clients, checking tender types and amounts balance to system totals at the end of business daily
Minimizing of credit card fraud, by method of confirming with the financial institution, the validity
of card details, transactions above floor limit, and always obtaining positive ID for all transaction
made by any client making payment by Card, and making copies of the ID documents or driver
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CURRICULUM VITAE: JAN KORF
’s license to insure no losses to fraudulent cards occur to the company's losses
Implementation of policy and procedures on daily cash up and banking to company standard
Reconciliation of the trading days takings and ensuring every tended type balances to banking
summary on the point of sale and ensuring no discrepancy and daily reporting new sales and
the days banking to the accountant for double checking, to ensure correctness
Investigation of any discrepancy’s and doing corrective measure of mistakes that might have
happened and rectify this on the trading day ensuring ongoing correctness
Enforcing cash up lifts throughout the day according to policy for the safe dispatching of moneys
and ensuring proper security dispatching of moneys and collections is valid by Security
company, ensuring no losses occur to the company.
Implementation of company regulations regarding cash payments and ensure to be followed by
all staff.
Managing and completion of all check lists daily to ensure proper controls at all times
Manage deposit slips returned by the bank after the security company made deposits and follow
ups for late returns and control of any discrepancy and disagreement by the bank
4. Management customer refunds, credit note and cancelations to ensure proper
preventative measures of loosing income to the company
Managing every deal where we are at r isk to c ancelation and r efunds to clients
to ensure we have exhausted all avenues to prevent such c ancelations and
r efunds
Processing on the point of s ale, c oordinating and manage c ollections from
customers and ensuring proper stock c ontrol to ensure no losses, when
r efunds to c ustomers happen.
Managing the entire admin process and filing of documents, ensuring
company policy is enforced, c omplying with r efund checklist and credit c ontrol
as per c ompany policy
Ensuring c ompliance to the CPA r ules and r egulations.
Also ensuring the maximum c ancelation f ee is enforced and charged the client
in the event of a deal c ancelation, which will be last r esort
Ensuring proper c ontrols f or r efunds by C HQ and c ollection balance with the
point of s ale.
Managing all legal c ontracts with clients, according to c ompliance with the C PA
and to ensure c ompliance with the law to protection of the c ompany, should
future disputes arise
5. Managing and control of all petty cash spending, draws and allocations of such expense
on the point of sale.
Managing and ensuring petty cash spend does not exceed the budget set,
Allocation of moneys and the allocate the expense on the point of sale ensuring e budgets
allocated is not exceeded and the reporting of monthly expense to head office
.
6. Management and administration of all stock movement to and from the store
Receiving/dispatching of stock from/to suppliers and warehousing and client deliveries from the
store.
Invoicing of stock customer collection, ensuring roof of delivery and recording of any
damages of stock to minimize any returns done where the company is not liable for such
Controlling and of all signed delivery notes by contractor delivery staff to follow up on any
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CURRICULUM VITAE: JAN KORF
client inquiry of complaint
Filing of all Pods' invoices and Inter branch transfers. From and to the store
Sectional and full stock counts, done on a ongoing basis, managing any discrepancy,
reconciling and investigating and of all stock movement
Reporting of such discrepancies to the MD and ensuring minimal losses to occur
7. Leading store Staff on a ongoing basis
Training of staff by guidance, motivating and mentoring ensuring efficient and positive service
levels to all clients at all times
Sales training and role plays to ensure we know how the client might react
Supervising and follow up of call back system to client to hook them when quotes was given
Managing of staff pending deals still to be delivered on Lay buy, ensuring monthly payments is
received by clients
Managing proper customer feedback on deals to be delivery or goods orders every two weeks
to insure informed customers
Managing of staff new business and invoicing on a daily and monthly basis creating awareness
of any slow performance by them
Teaching sales staff and assisting them with closing deals by been hands on and on the floor
Improving of their hit rate by been with them and available to them and clients
Organizing stock for sales staff from other branches for sold orders where stock is sold out at the
warehouse, to reduce company slow movers in other branches and driving the business
8 . staff scheduling on roster
Scheduling of branch staff for days off and leave days to ensure sufficient staff to assist clients
on a daily basis, ensuring compliance of times off to labor act
Managing and signing off on attendance registers filled daily by all staff
Ensure signed attendance registers information is valid and true
Ensuring no disputes arise and labor inspections are complaint
9. . Merchandising (Display of stock)
Merchandising of the store, from ordering to decorating and merchandise lifestyle settings to
enable cross selling
% Allocation of showroom floor space to category stock of turnover
Identification of slow movers and markdown of such merchandise
10. Ordering stock from suppliers
Overseeing the supply chain from supplier to warehouse for sales orders for clients
Follow ups on outstanding stock orders still to be delivered for sold goods with suppliers
Negotiating of discount from suppliers
Approval of special orders for clients with suppliers
11. HR and IR function.
Filling of application of new employees to register them on payroll
Ensuring the code of Conduct and code of ethics is understood and followed
Ensuring confidentiality agreement is understood and signed by them
Oversee fix term contract of employment is valid and signed by staff on fixed term contract
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CURRICULUM VITAE: JAN KORF
Managing all staff files from the branch, keeping all documentation in all regard between them
and the company, to ensure no information goes missing
12. In addition of my normal day to day store management I did UFO"s training of new sales
staff and newly appointed Store managers, ensuring the information regarding operations
and all policy and procedures are communicated and understood. Also the management of
this training information sighed by such staff for safekeeping should there be staff not
complaint with such policy and procedures. Also be available on a daily basis to any of such
staff not sure and if they have questions to assist them though these.
12.1. Store manager training included the following, I developed from scratch the groups
training for store managers, on the day today store operations and procedures on all
systems the point of sale ensure full understanding of the minimum requirements of the
company. Included all relevant memorandums of the latest policy and procedure changes
that might have taken place since last memorandums out from executive management at
head office level
Training of the day to day store operations for store managers
Mission and vision statement of the company
An master file with original hard copy of documents for use by them
All documents pertaining processes of the company
Filing systems of the company to be followed
Step-by-step guidelines on point of sale till system to ensure correctness
Using of reports on Pastel Evolution as tools of management of the store
Month end report. to be complied to be send to head office
Attendance registers supervision process to be followed to ensure compliance
Processes on Sales, invoicing and credit notes on point of sale and check list training
Requirement of company of minimum GP% on profit to be made
Cash up and banking and policy and procedures
CHQ. credit and debit cards information and procedure to be followed
Inventory enquiries and movement reports on point of sale
Inter branch transfers of stock in and out prose's
How to evaluate stock for slow movers and the mark downs of such to turn it into cash
Marking of all stock price cards requirements
Sales analysis, to ensure floor space allocations are done to the % of turnover generated by
each category to each to ensure we keep what we sell the,most off
Labeling and pricing of all stock
Consumer protector law and our rights as a retailer
Capturing your deal and the importance of customer Information correctness
Reports on stock management, stock count (sectional stock counts and full stock counts)
Management of sales order books (pending deals) to be delivered
Staff training and product knowledge to staff
Sales 'budget and % to budget management
.
12.2 Duty sheet for sales staff (inclusive of the following)
Duty sheet for sales staff policy and procedures
Housekeeping of the showroom floor
Sales 'budget and % to budget importance
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CURRICULUM VITAE: JAN KORF
Placing orders with suppliers and approval of these
GP requirements of the company to be followed
Cash up and banking and policy and procedures
CHQ, credit and debit cards and the quality of information captured
Customer service standard minimum required
Stock movement and correct item codes invoiced to be used
Quotes for customers on point of sale system and the follow up to convert them in sales
Capturing of customer details and the importance of correctness of information on the point of
sale captured
The ABC of selling How to take care of a client.
Product knowledge (Different leathers and fabrics, Frames, spring systems of products, types of
fillings used Guarantees and warrantee bedding types
Conditions of sale of the company and the signing of these by clients
Special orders procedures
2 Name of firm Showroom manager Coricraft
Position held Showroom manager
Date Jan 2007 to Oct 2007
Work function / Day to day store management
responsibilities Showroom manager
Staff management
Stock management
Admin
Sales
Customer care
Cash up and banking
IBT receive and dispatch
3 Name of firm Glicks Furniture
Position held January 2001 to December 2006
Date Day to day Store management
Staff management
Cash up and banking
Merchandising
Stock management
Coordinating deliveries
Administration
Sales
Display of stock (Merchandising)
Weekly and monthly reports to head office
Customer care
Debtors/creditors
Warehousing
Prospecting
Advertising and distribution areas
HR/IR
Credit grant procedure
Managing of store warehousing
4 Name of firm Sa Correctional services
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CURRICULUM VITAE: JAN KORF
Position held Varies positions within the service I qualified myself
Date Jan 1991 to D ec 2000
Work function / I was employed for ten years, and for five of the ten I was in charge of r eligious care, and
responsibilities my r esponsibility were to ensure that all denominations a nd believe groups were getting
the best possible care spiritually to your denomination from outside the prison as part
time spiritual workers]
REFERENCES
1 Person Sandy Kruger
Position Shareholder and General manager. UFO furniture
Contact details Telephone 082-***-****
2 Person Charl Brett
Position Shareholder and Managing Director, UFO furniture for six years
Contact details Telephone 082-***-****
3 Person Kevin Knight
Position Managing Director: Glick’s Furniture
Contact details 082-***-****
4 Person Jansie van der Merwe
Position Commercial Director: Glick’s Furniture
Contact details 084-***-****
5 Person Deon Joubert
Position Regional manager UFO furniture
Contact details 074-***-****
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CURRICULUM VITAE: JAN KORF
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