Information Technology Manager
Resume:
Robert M. Padgett
DeWitt, MI 48820
*********@*******.***
Knowledge, Skills and Abilities
• Extensive Knowledge of Information Technology Architecture and Solutions
• Extensive Public and Private Sector Experience
• Ability to Understand Complex Business Issues and Requirements
• Ability to Lead and Manage Complex Projects and Assignments
• Ability to Lead and Manage People
• Knowledge and Experience in Software Development Methodologies – SDLC & AGILE
• Knowledge and Experience in Project Management Methodology - PMBOK
• Knowledge and Experience in Service Delivery and Support - ITIL
• Knowledge and Experience in NIST Security and Audit Compliance Requirements
• Knowledge and Experience in IT Budget Development
• Excellent Communications and Presentation Skills
Education
• BA, Business Administration. Michigan State University.
• Graduated With Honor.
Experience
State of Michigan, Department of Information Technology: June 2012 – Present
Director, Network & Telecommunications Division
• Direct the Design, Delivery and Support of Data Network and Voice Services to all State
Departments and Agencies
• Serve as Executive Sponsor for Enterprise Network & Telecommunications Projects
• Conduct Planning Sessions for Establishing Goals and Objectives to Meet the Technology Needs
of State Agencies that Support Business Requirements.
• Investigate Information Technology Opportunities and Identify Potential New Service Offerings.
• Establish and Develop Relationships with Information Technology Vendors, Consultants and
Business Partners. Approve Acquisitions of IT Products, Software and Services.
• Ensure that Service Level Expectations with State Agencies are being met.
• Develop and Manage Financial Budget and Cost Recovery Model for the Division.
• Develop, Review and Approve Policies, Procedures and Standards.
• Manage Human Resources to Assure Efficient and Effective Utilization.
State of Michigan, Department of Information Technology: May 2004 – June 2012
Information Technology Architect, Michigan Child Support Enforcement System (MiCSES)
• Provide business and technology leadership for the 83 county statewide, multi-jurisdictional
Michigan Child Support Enforcement System's (MiCSES).
• As a member of the State's Enterprise Architecture core team, provide technology architecture
guidance and ensure that approved technology standards are followed. Determine technology
solutions that support business requirements and functional needs of the business clients.
• Review services, processes, and deliverables from the Project Control Office (PCO), which
include software release management, project schedule development and maintenance, resource
time tracking against schedule, progress reporting, issue identification and tracking, and
generation of performance metrics.
• Serve as technical project management advisor for MiCSES business, technical partners and
contract staff regarding the MiCSES application.
• Lead special technology project initiatives as defined by the Office of Child Support and
approved by MiCSES management.
• Review and audit monthly expenditures for IT infrastructure, software and other contractual
services. Provide recommendations for budget development and cost containment.
• Conduct and review IT security practices and ensure audit compliance.
• Develop and ensure that business continuity and disaster recovery plans are current and tested.
State of Michigan, Department of Information Technology: July 2002 – April 2004
Director of Data Center Operations
• Direct the Delivery of Information Technology Processing Services to all State Departments and
Agencies.
• Establish Service Level Expectations with State Agencies for Meeting the Requirements for
Delivery of Services.
• Conduct Planning Sessions for Establishing Goals and Objectives to Meet the Technology Needs
of State Agencies that Support Business Requirements.
• Investigate Information Technology Opportunities and Identify Potential New Service Offerings.
• Direct the Development, Implementation and Maintenance of the State’s Information Processing
Technologies.
• Establish and Develop Relationships with Information Technology Vendors, Consultants and
Business Partners. Approve Acquisitions of IT Products, Software and Services.
• Develop and Manage Financial Budget and Cost Recovery Model for Data Center Operations.
• Establish Policies, Procedures and Standards for Data Center Operations.
• Manage Human Resources to Assure Efficient and Effective Utilization.
State of Michigan, Computing Services: November 2000 – June 2002
Information Technology Specialist
• Provide Management Assistance to the Director of Computing Services for Developing and
Achieving the Goals and Objectives of the Division.
• Lead the Development of a Quality Management Focus within the Division.
• Develop Management and Business Processes that Support the Business Functions within the
Division.
• Manage IT Initiatives that Support the Business Requirements of the Divisions Customers.
• Provide Project Management Services for Computing Services.
Bull Worldwide Information Systems: June 1999 – October 2000
Strategic Account Manager
• Executive Level Account Management and Consulting of E-Commerce Strategies and Solutions,
Data Warehousing Solutions, Software and Professional Services.
• Developed Strategic Account Plans to Position Data Warehousing/Knowledge Management as a
Critical Success Factor for E-Commerce Implementation.
• Conversant in E-Commerce Delivery Strategies, Enterprise Application Integration Strategies,
Customer Relationship Management Strategies, Application Development Strategies, and
Infrastructure Strategies.
• Responsibilities Include Consulting with CIO's, Division Directors and Senior Management.
State of Michigan, Michigan Information Processing Center: June 1997 – June 1999
Information Systems Program Manager
• Project Manager Responsible for the Consolidation of the State of Michigan's $7,000,000+
Mainframe Printing Environment.
• Developed Business Plans, Financial Models, Technical Specifications, Human Resource
Staffing Plan, Construction Plans and Communications Plan for the Successful Implementation
of the State's Consolidated Mainframe Print Center.
• Directed the Implementation of a Windows NT Client/Server Application to Interface with
Unisys A-Series, Unisys 2200, Bull 9000, and IBM Mainframe Systems over a TCP/IP Network
to the State of Michigan's Consolidated Print Center.
• Managed Team of Financial, Operational and Technical Specialists to Implement Print
Consolidation Project Plan.
Xerox Corporation: June 1979 thru May 1997
Information Systems Executive: January 1988 – May 1997
• Executive Level Marketing of Electronic Digital Printers, Professional Workstations, Imaging
Systems, Software and Systems Consulting Services to Fortune 500 Companies and
Government.
• Experienced in Corporate MIS Computer Systems and Strategies Including Mainframe Systems,
Personal Computer Systems, and Client/Server Strategies, Imaging Systems and Enterprise
Printing Strategies, Network Operating Systems and Integrated Software Solutions.
• Responsibilities Included Meeting Customer Satisfaction Goals, Business Results and Territory
Management Processes.
Sales and Marketing Management: January 1983 – December 1987
• Manager Responsible for Sales Team Marketing Entire Xerox Product Line.
• Responsibilities included Managing Territory Assignments, Ensuring Achievement of Team
Marketing Quotas, Developing Territory Assignments, Administering Performance Appraisals
and Sales Management Process.
Sales Planning Manager: January 1983 – December 1985
• District Sales Operations and Planning Manager. Responsibilities Included Development of
Annual Sales Goals and Quota's, Responsible for Management of District Profit and Loss and
Sales Expenses.
• Hiring and Training of New Hire Sales Representatives.
• Developed Annual Recognition Programs for District Sales Force.
Account Manager/Sale Representative: June 1979 – December 1982
• Marketing of Xerox's Entire Product Line Including Copiers, Duplicators, Laser Printers, FAX
Machines, Personal Computers, Local Area Networks, Document Management Systems and
Consulting Services to Fortune 500 Accounts and State Government
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