Customer Service, Business managment and administration

Kristyan D. Gates

717-***-****

*** **** ****** ******

Hanover, PA 17331

Cell: 717-***-****

Email: ********.*******@*****.***

Objective: I am looking to obtain a fulltime, but if needed part time position with beneifits. I am willing to learn new tasks or skills that are required. I am a hard worker and very energentic. I always have a smile on, always come prepared and ready to work. I will have a lot of passion for any job that I get hired on to.

Education:

B.S. In Criminal Justice

Penn State World Campus Still Attending

Associate in Business Administration

Penn State World Campus Still Attending

High School Diploma Hanover Senior High School June 2009 Hanover, PA

Academic Awards:

Hanover Senior High School Honor Roll 10th grade- 12th grade

Relevant Course Work:

Microeconomics

Management Information Systems

Human Development Psychology

Writing in the Social Science

Computer Science

Previous Work Experience:

Hoss’s Family Steak and Sea House Hanover, PA

Hostess and Salad Bar Attendant September 17, 2007- April 1, 2011

Responsibilities:

Took guests orders and sat them to the appropriate table number, we had to interact with the guests to make them feel comfortable in our setting.

I had to sanitize containers and make food for the guests.

We had to make sure everything was filled up and wiped down to make it look clean.

Utz Quality Foods

Hanover, PA

Packer May 7th, 2010- August 15, 2013

Responsibilities:

I package bagged chips into boxes and load them on skids.

I only work full-time during winter and summer break.

I work 1st shift from 7am to 5pm during the week.

Olive Garden Hanover, PA

Server, To Go Specialist August 23, 2011-June 27, 2014

Responsibilities:

Is to take orders and serve them to customers while ensuring that all the primary requirements of every customer are accommodated.

Servers must make sure that all the operating standards of the restaurant when it comes to food handling and preparation are observed throughout their shift.

Servers are also expected to provide suggestions to customers when ordering their food or beverages and they must implement one hundred percent customer service satisfaction.

I answer the phone when guest calls and take their orders or answer any questions that they may have.

Skylimit Creations

Camp Hill, PA

Sales Associate July 21st, 2014-August 31, 2014

Responsibliities:

Interacted with customers trying to lower cable bills.

Went from store to store everyday trying to sell Direct TV.

BDP International

York, PA

B/L Out Specialist/ Auditor September 22, 2014- Present

Responsibilities:

I do Importing and Exporting cargos.

I also aduit bills that come in

I make sure the bills are correct and if not I issue the files that need to be fixed.

Community Service:

I worked for the Hanover Borough with the summer softball and baseball league. Here I helped kids with the basics of fielding and hitting a ball. I also worked with some of the pitchers.

My senior year of high school, I put together a softball team and played games against other teams. Here I coached middle school kids with playing softball and taught them how to play as a team.

Extracurricular Activities:

I was the high school pitcher of the year for 2009.

I got the Ruel K. Hoke award for the most outstanding female athlete.

I got voted for Penn State Pitcher of the Year my sophmore and senior year of college.

I coach 12 and under softball team

I was a volutenteer for the Special Olympics

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