Management Service

Arunava Roy

Mobile: +91-834*******/+91-983*******

IM : arunavaroy25 (Skype)

E-mail: ************@*****.***

Objective

To pursue a challenging career in a progressive organization and to work in

an atmosphere conducive for further learning and there by contribute to the

growth of the organization, accomplish Corporate goals & objectives in

BFSI,

Services Industry.

Summary:

1. Fourteen + years of total work experience in IT projects &

Procurement/products & Facility Administration with

domain expertise on BFSI & General Administration in other Sectors.

Leadership quality, problem solving

ability. Application Implementation & Infrastructure Project has been

strong point for major Organisations. 7.5

years of experience in IT Infratructure.

2. IT Infrastructure Project Delivery, Application Project Management, IT

Operation, Service Delivery, Procurement.

3. P.G.D.S.M (Post Graduate Diploma in Systems Management) from SQL Star

India Ltd.

Technical Skills:

Operating systems: Windows NT/2000/2003/XP/VISTA/7/UNIX

Analytics: MS-Excel, Office2010

Databases: SQL Server 2005/2008/R2, MS Access.

Hardware: IBM I series 825 & 870.

Infrastructure and Network: LAN administration, remote operations, security

management, WAN, TCP/IP, Ethernet 10/100, gigabit Ethernet backbones, Frame

relay, ATM, Cisco routers, hubs, LAN switches, VoIP, PSTN, VPN, virtual

private network, wireless, internet, Intranet, Checkpoint firewall,

firewall security, proxy server, storage area network, capacity

management,. Servie Desk Management, Service Delivery Management,

Maintenace of AD Backup Server.

Certification/Training:

ORACLE 9I, ORACLE DBA, UNIX, CISCO, ITIL, PMP, Banking Management

Work Experience: (in reverse order):

A. Pipavav O&M Services Pvt Ltd; (Indian Subsidiary of Sogex Oman Co.

LLC,

Muscat).

(1)Role/Designation: Dy Manager - IT (Head - Projects & Operations) (

From Feb 2013 )

Job Profile: Working as Dy Manager (Head - IT) for 702 MW Combined Cycle

Power Plant for its new Office Setup at Rajula, Gujarat deploying IT

Infrastructure & Operations Vendor Management & Application Management.

Providing 360 Degree IT-Support to Control Room & Regional Office aimed

towards high Availability and performance. Provide applications Support

for business operations by troubleshooting end user issues, coordinating

with GPPC team on an ongoing basis. Data Centre Management, Server

Maintenance (Health Checkup, Upgradation, Backup). Ensure that the system

are regularly patched and updated to avoid any system venerability. Manage

Anti-virus update on all client machines, and windows /UNIX system security

patches. Improve Infra-structure processes to make them more users friendly

and agile. Coordinate with Business users and Vendor for IT Infrastructure

projects & service improvement. Management reporting and escalation as and

when required. Maintain mail messaging systems; and ensure 100% percent

availability of mail systems to users across the Group. Lead IT

Infrastructure Operation Team for networks, servers and ensures the up time

above 99.5 %.

Maintain and support all existing and new network infrastructure for 100%

availability .Coordination with Interior Designers in approving the Design

& Plan with approval from the Authority. Vendor Coordination & Procurement

of IT Peripherals.Managing the Network in regard to Setup, Network

Connectivity, LAN Cabling, Vendor Management, CCTV Installations,

VSAT/LeaseLine/EPBX Installations. Proper coordination with Vendors. Create

confidence of all stakeholders in the overall IT service availability.

Improves Infrastructure Performance Availability. Resolving IT service

calls (incidents and requests) at the first point of contact. Facilitating

the Service Desk's role as the central coordination point for all IT

related issues.

Aditional Responsibility : Remote Monitoring & Management of IT

Infrastructure & Application for OPEL Gujarat & OTPC, Tripura Sites for

Sogex Oman India. Also Onsite visit for any critical issues to coordinate

with Vendors & Instrumentation Team to render Services to Sogex Team &

Clients.

B. IndusInd Bank Ltd.

(2)Role/Designation: Asst Manager (Data Centre Operation, Infrastructure

Project Management,

Application Project implementation, Service Desk, Service Delivery) (

From Nov 2006 to Jan

2013).

Job Profile:

Worked in Service Desk Management assigning Tickets to Service Desk Agents

for IT Infrastructure & Application Calls for PAN India. Maintining SLA &

TAT as per Management's Decision, Ensuring maximum issue resolutions in

minimum time, managing a Team of 100 Support Agents to troubleshoot,

attaining tickets to close the issues in timely manner, attaining meeting

with Business Owners for any new implementation as per Management's Policy

which include Change Management, Incident Management, Inventry Management.

Defining Business strategy for a service and the business processes.

Vendor Coordination was a integral part for Business Continuity,

Coordinateing and oversees planning and implementation of large or complex

Changes, Coordinating activities between multiple support groups to ensure

adherence to extant Service Level Agreements.

Worked in Infrastructure Management for the Bank in Eastern & Central Zone

as IT Cordinator in deploying Infrastructure, Vendor Management, General

Administration and LAN/WAN, Switch Room Setup etc. Managing Infrastructure

including Facility & Administration Projects for the East & Central Region.

Proactive preventative maintenance of IT systems. Supervising the day to

day Service Desk operations for the Bank. Maintaining high levels of end-

user satisfaction with the services provided by the Service Desk through

empathy and understanding of the impact of incidents on the end-user's

business. Liaising effectively with external 3rd party hardware and

software service providers to provide coordinated and timely services for

our users. Maintaining up to date documentation of standard technical

procedures and ensuring compliance to these standards. A Single Point of

Contact for the Region relate to IT Operation.

Worked in Data Centre Operation for the Bank in DR Site, Hyderabad.

Checking of Disk status, CPU utilization and job status etc. Monitoring of

transfer of redo logs generated in primary site, Mumbai to DR site at

Hyderabad for real time gross settlement (RTGS) data and sending the status

report to HO - Mumbai twice a day. Oracle database start up and shut down

and maintenance of database. Trouble shooting oracle9i database. Monitoring

the network status. Ensuring that the DRC meet the requirements of the Bank

for all its applications. Control & Management of the DRC from

Infrastructure planning (including physical & electrical) to incident

Management. Maintenance of physical inventory of all assets & effecting

operational controls & cost savings. Vendors' management during Systems

management. Testing and acceptance of Hardware & Software. Security & audit

compliance for laid out assurance procedures/standards. . UNIX

Administration (User Account Maintenance) for different In-house

Applications.

Part of Application Management Team in IT. Single handedly managing and

enhancing the softwares used by various departments of the bank Major

responsibilities include management, Administration and support of

Applications/Softwares : CRISIL Software - Risk Assessment and Management

tool,O2MS - E-Statement generating software, AML - Anti money laundering

tool,IFAMS/IProcure - Software for purchase department for invoicing and

fixed asset management, Service desk Portal - Help Desk software for

incident management and change request, E.M.M.(Mass Mailing System) - for

Mass mailing.

C. Zenith InfoTech Ltd. (Period: Oct 2005 - Nov 2006)

Designation: Project Leader

Job Profile: Worked as Project leader ( Bank Automation - TBA ) in System

Management to look after the Project of Assam Apex Coop. Bank Ltd;

Guwahati, Assam, Meghalaya State Cooperative Bank Ltd & KA Bank Ltd,

Meghalaya.

D. Nelito Systems Ltd. (Period: Aug 2003 - Oct 2005)

Designation: Project Leader

Job Profile: Worked as Project leader for implementation of GUI based

Application Software FinCraftTM (Integrated Retail Banking Automation

Solution Product) based on CBS model

E. Supertech Solutions Ltd. (Period: 1999 - 2003)

Designation: Project Leader, Banking Software Implementation

Job Profile: To look after Cooperative Banks throughout Orissa, West

Bengal, Jharkhand, Vidharbha Region in Customer training,

implementation/Support of Software Products (Application Software - Banking

- CRM), handling & solving Customer queries related to Software

applications/Retail Banking Operations (Online &Telephonic through Remote

Connectivity), Consulting with Prospective Customers in pre-sales and post-

sales situations, ATM - Remote Connectivity, documentation, arranging

Seminars & trouble shooting. Transforming to online Banking.

Also previously engaged with C.I.I. and U.N.I.C.E.F. in Bhubhaneshwar in

Administrative Position.

Achievements & Credits:

. Implemented Infrastructure Project for more than 100 Branches

for East & Central Zone

for Indusind Bank as per Bank's Policy.

. Implemented Banking Application software in over 100 branches

of different leading banks in the country.

. Implemented Retail Banking Suite in 100 branchs of a leading

Public Sector Bank in just 8 calendar months.

. Implemented Finacle Core Banking Solution in over 10 branches

of different leading Public Sector Banks in 18 months.

IT Infrastructure Readiness of more than 60 Branches in East

Central Region as per the RBI Time Line, IT Setup of

Eastern Zonal Office of IndusInd Bank within Management's

Time Line.

. Implemented Infrastructure Project for GPPC, OPAL (Gujarat) &

OTPC, Tripura with a Team of 40 Instrumentation Team &

Vendors.

> Current CTC : 6, 50, 000 PA

> Expected CTC : Negotiable

> Current Location : Rajula, Gujarat

> Preferred Location : Kolkata (Eastern Zone), Delhi (NCR), Hyderabad,

Pune, Mumbai, Bangalore

> Notice Period : 2 Months (Negotiable)

> Referrence : Available upon Request

Personal Information:

Father's Name : Late Shri Ramgopal Roy

Gender : Male

Date of Birth : 2nd June 1964

Marital Status : Married

Present Address : Building No. 3, Taluka & PO : Rajula,

Behind Vaibhav Hotel,

Jafarabad

Road, Dist. Amreli, Rajula - 365560.

Permanent Address : Annapurna Apartment, 1st Floor,

4L Baishnabghata Bye Lane,

Near

Olabibitala, Po. Naktala, Kolkata - 700047.

I hereby declare that the information provided above is true to the best of

my knowledge.

ARUNAVA ROY

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