Sales Customer Service
Resume:
Joseph E. Brabant
***** ******** ****** *********
Andover, MN 55304
*********@*****.***
Professional Sales and Finance Manager seeking a position as where I can bring quality production skills,
increase sales, increase customer satisfaction, and further the mission of the company.
SKILLS
Complete understanding of business ownership, management, finance and insurance procedures
Highly skilled in creating organization and positive image to customers
Resourceful in creating detailed problem solving solutions in a fast paced environment
In-depth knowledge of the mechanical and electrical elements of vehicles
EXPERIENCE
General Sales Manager 6
Months
Quality RV, Monticello, MN
Managed and trained a team of eight sales professionals and two business managers
Increased gross sales profit by 26% and finance profits over 200%
Improved and enforced state and federal dealer compliance requirements
Assisted in acquiring new products for a broader client base
Developed and implemented policies for the new location which included improvements with image,
processes, professionalism, and customer service
Finance Manager & Used Vehicle Sales 12
Months
North Star Auto Mall, Isanti, MN
Obtaining financing, both prime and sub-prime
Organized and maintained the sales lot
F & I / Business Manager 8
Months
North Country RV, Ham Lake, MN
Contracted deals
Maintained proper lender mix
Logged all deliveries accurately and in a timely manner
Increased warranty penetration by 600%
Assisted the sales team in structuring deals
General Manager 2
Years
Riley Auto Sales, Buffalo, MN
Managed and trained staff on proper use of Frazier program which increased gross profit by 43%
Established a fail proof vehicle reconditioning process system
Created new procedures and pricing structures in service departments
Initiated new bookkeeping procedures resulting in accurate costing of used vehicles
Enforced dealer compliance requirements with the Dealer Principal and Investors
Administered a profitable new finance program so its customers had more options to buy
Business Owner 10
Years
Twin Rivers Auto Sales, Inc., Andover, MN
Responsible for all aspects of operating the business
Forecast the objectives for sales, gross, and key expenses on a monthly and annual basis
Hired, motivated, counseled, and monitored the performance of used-vehicle sales employees
Kept abreast of auto auction activity and prices and attended auctions on a regular basis
Fleet Manager 14
Years
Anoka Hennepin Credit Union, Coon Rapids, MN
In charge of sales and leasing of new and used vehicles for a 20,000 member credit union
Delivered vehicles to customers and ensured that the customer understood the vehicle's operating
features, warranty and paperwork
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