Medical Training

Nancy Murphy

**** ****** **** ***, *****, Texas *7511 ******@*******.***. Tel: 281-***-****

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Career Highlights

Training and instructional design professional with over Twenty-six (26) years of comprehensive training experience which includes: leadership development, medical training, customer service, technical and non-technical programs for the Medical Device and contact center industries. Established professional, collaborating with senior management to conduct strategic training analysis in order to support and to further corporate goals. Demonstrated experience in leading the development of all core curriculums (technical and non-technical) and training modules worldwide. Exceptional ability to develop companywide training measurements, administer task analysis, and determine training needs. Professional Strengths include operational management competency based Program Development

Training & Performance Support

Provided strategic leadership for the development and implementation of curriculum-based training across functional templates, interfaced with department heads across the division to implement competency-based training models. Conducted role-specific needs assessment, discriminate between “nice-to-have” and “core requirements” in building learning plans. Consistently mentored and provided additional SOP training to ensure compliant, uniform, and consistent oversight. Facilitated training across departments; oversee vendor training program, managed the implementation of “train-the-trainer” to prepare staff to train others, document training, administer Learning Management Systems (LMS), evaluate, provide feedback and ongoing support, craft interventions to continuously improve performance.

Quality Management Systems

Interpreted quality system standards within medical device industry. Responsible for mapping business processes, gap analyses; influencing to improve processes; partnering to harmonize across departments, maintaining standard operating procedures (SOPs). Ensured SOPs in place, served on cross-functional teams, conducted pre-audit readiness, audits, addressed inspection findings, implemented proactive post-audit improvements including monitoring trends, root cause investigations, corrective and preventative actions

Professional Experience

BD Diagnostics, Sparks, MD (May-2004 - Nov-2011)

Application Specialist

• Provided key input to the process as a productive and efficient field based trainer

• Developed strong diagnostic and communication skills with ability to coordinate the efforts of many to meet organizational goals

• Focus driven to assist training on site at customer installations of Company instrumented platforms.

• Contributed to the development and implementation of training programs for Customers and

Certification Programs for Technical Associates.

• Acted as a technical communication base for customer, sales and service associates

• Provide comprehensive user training on company instrumented platforms in the laboratory environment

of the company training center

• Expected to complete company authorized Certification programs on all instrumented and software platforms and to demonstrate proficiency in all instrumented systems. Driven to consider the needs of customer in work-flow and to provide maximum efficiency and efficacy of platform training.

• Exceeded in technical knowledge on the following platforms, Blood culture Monitoring, Antibiotic Susceptibility Testing, Mycobacteriology Testing and Molecular Platforms such as PCR, Line assays and Strand displacement.

• Conveyed knowledge and experience working with various Laboratory System Vendors on interfacing company equipment through a data management system

Albert Einstein Medical Center, Philadelphia, PA (Jul-2002 - May-2004)

Microbiology Manager

• Directed daily operation of the Microbiology area which included Bacteriology, Virology, Immunology, Molecular PCR and Mycobacteriology.

• Ensured high work-flow for 22 technologists

• Responsible for laboratory budget along with capital equipment requisitions

• Instrumental in providing state of the art equipment and laboratory procedures

• Implemented Performance Improvement Measures to increase Work-flow for patient and physician satisfaction

• Member of the Hospital Infection Committee

• Well versed in all areas of the Microbiology, Mycobacteriology and Molecular PCR Laboratory

• Extensive knowledge with Microplate ELISA assays and equipment. Accountable for

establishing immunology and genomic assays in the laboratory

•Utilized Cerner LIS in laboratory setting performed test, results, quality control and report builds and implementation

Morton Hospital and Medical Center Inc., Taunton, MA (Aug-1986 – Nov- 2001)

Microbiology Section Head

Supervised daily operation of the Microbiology Section of the Laboratory

Mentored the Clinical Laboratory Science Programs from local colleges as Educational Coordinator

Designed and developed the Microbiology lab to provide state of art equipment and procedures in the department, including Bactec 9240, Microscan WA, Abbott IMX and LCX, BD ProbeTec and Vidas

Participated as an active member of the Hospital Infection, Pharmacy and Therapeutics, Bioterrorism and Biosafety committees.

Assessed and reviewed quality assurance, quality control and preventive maintenance programs.

Maintained laboratory SOPs and staff competency

•Introduced Microplate immunologic ELISA assays into laboratory with various test disciplines

•Utilized Meditech in laboratory- performed test, results, quality control and report builds and implementation

Beth Israel Deaconess Hospital (July-1978 – Aug-1986)

Microbiology Senior Technologist

Managed and responsible for workflow in laboratory section

Responsible for all technical work related to the Microbiology Laboratory

Functioned as Supervisor in charge at times

Facilitated in training programs for medical technologists, pathology residents and infectious disease fellows

Collaborated on scientific studies and research performed in Microbiology Laboratory •Utilized homegrown computer system as LIS

Education

Bachelor of Science

Emmanuel College, Boston MA

(Sep-1974 - May-1978)

BS in Biology degree

Additional Information

Continuing Education and Training Certificates:

•Northeastern University, Boston MA (Sep-1979 – Jun 1983)

Specialist in Microbiology ASCP certification

•Trust Triangle Selling May 2008

•Lean Training November 2009

•Strategic Interaction Selling Skills April 2010

Working knowledge in current Laboratory Information system such as :

Cerner

• Implemented and build tests results and result verification along with report formats.

• Interfaced and mapped laboratory equipment tests and verified and validated transmissions from LIS

•Supported interface with customers.

•Worked on networking LIS with laboratory equipment

•Worked with Cerner consultants and laboratory information system managers

•Implemented customers such as University Hospital, San Antonio, Crittendon Hospital, Rochester Hills, MI, St Tammany Parish, Covington LA

Meditech

•Build and implemented tests, test dictionaries, report formats, quality control and auto-verification.

•Familiar with billing codes such as CPT and ICD9 for proper charge purposes.

• Interfaced and mapped laboratory equipment tests and verified and validated transmissions.

• Supported interface with customers.

•Worked with Meditech consultant and Laboratory Information system managers

•Implemented customers such as OU Medical Center, Oklahoma City, OK, University of Mississippi Medical Center, Jackson MS, Medical City City, Dallas, TX, Huntsville Memorial, Huntsville TX, Kingwood Hospital, Kingwood TX, Bayshore Medical Center, Pasadena TX, Delta Regional Medical Center, Greensville, MS

Sunquest, Soft, Orchard Mckesson Ochsner Health System LIS VISTA VA system Opus LIS, Orchard and Cherokee Nation LIS

•Implemented interfaces and mapped laboratory equipment .tests and verified and validated transmissions.

•Supported interface with customers.

• Worked on networking LIS with laboratory equipment

•Worked with LIS consultants and laboratory information system managers

•Sunquest- LSU Medical Center, Shreveport LA, Univ of Chicago Medical Center, Chicago Ill

•McKesson- Gulfport Regional Gulfport MS, Shannon Medical Center, San Angelo, TX, Southwest Medical Center, Vancouver WA

•Soft – MD Anderson Houston TX, Slidell Memorial Hospital Slidell LA, Stormont- Vail Topeka KS,

•Ochsner Health System- 5 Ochsner Hospital in Louisiana

•VISTA VA- VA Medical Center San Antonio TX

•Orchard- Texas Center for Infectious Disease, San Antonio TX, Aultman Hospital OH

•OPUS – St Mary’s Hospital Enid Ok

•Cherokee Nation LIS- Cherokee Nation Medical Center Ada Ok

Proficient in Windows Applications such as Microsoft Word, Excel and PowerPoint and Visio.

Utilized remote support through PC anywhere and LogMeIn programs.

Achievements

2000 and 2001 Recipient of Recognition Award for Outstanding Reporting Morton Hospital

2006 Recipient of Dedicated to Service and Field Application Clinical Technical Education Team, the second was for Outstanding Dedication to Service BD Diagnostics

2010 Volunteer United Way San Antonio TX

2011 PEPFAR Volunteer facilitated with a CDC partner in South Africa educating laboratorians to recover Tuberculosis.

2012 Volunteer Bay Area Habitat for Humanity

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