Manager Technician

JOHN PRESCOD

*** ****** **., *** ****, N.Y. *****

(Cell Number) 646- 679-9638

********@*****.***

OBJECTIVE

Seeking an entry level IT help desk position in a company which offers opportunity for growth and

advancement. I am self-motivated, hardworking CompTIA A+ Certified Technician skilled in

troubleshooting, repairing and upgrading computers.

TECHNICAL SKILLS

Software – Windows 7, Vista, XP; Microsoft Office 2007/2003; Norton Antivirus, Norton Ghost,

Remote Desktop and Help Desk Management software.

Hardware – Desktops, laptops, printers, scanners. Format, partition EIDE, SATA, SCSI, and SSD

and perform data recovery and imaging.

Networks – Configure LAN and WAN (all 802.11) network routers and printers through secure

WEPx, WPAx, and SSID. Install workgroups and provide Remote Desktop assistance. Network

printer mapping and maintenance.

WORK EXPERIENCE

Vocational Program - Scotch Settlement Rd, N.Y. 2008 – 2013

Electrician

• Participated in installing and repairing wiring fixtures and equipment

for residential dwellings.

• Measured and cut pipes, conduit to specified length, using steel

tape and hacksaw.

• Striped insulation from wires ends using wire strip [pliers, tied or screwed wires to terminals for

subsequent soldering.

Department of Aging–New York,N.Y. 2003 – 2008

Office Manager

• Utilized database to enter client information.

• Assisted in training new employees on database.

• Managed a variety of administrative responsibilities including answering phones, filing, faxing

and copying documents.

Vocational Program- Orleans, N.Y. 2000 –2003

Computer Technology Teacher’s Aide

• Installed Windows 98 and 2000 on computers.

• Assembled computers and installed software.

• Facilitated technical training on installing motherboard.

EDUCATION

Per Scholas Institute for Technology – Bronx, N.Y. 2011

Computer Technician Training

New York Technical College – New York, N.Y. 1993

Associate’s in Applied Science

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