Customer Service Sales

Terri Cordani

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Email: ***************@*****.***

Cell: 281-***-****

Career goal: I seek a challenging position in a dynamic company where I can

showcase my extensive,

professional experience as well as my interpersonal

and organizational skills.

Special Skills: Clinical practicum has included experience at MD Anderson

Cancer Center, Harris County Psychiatric Center, Texas Children's Hospital,

Memorial Herman and Memorial Southeast hospitals; computer proficiency

includes Windows OS, Internet, Microsoft Office Pro 2010 (Excel, Word,

PowerPoint) and Relius

WORK EXPERIENCE:

Sales Account Manager

MTG Financial (University Park, TX)

8/2012 to 4/2014

. B2B Sales

. Devised promotional strategies targeted towards loan customers

. Succeeded in driving up annual revenue through strategic business

planning

. Achieved recognition and successful proven track record for area

territory

. Contributed to the development of the customer base through own

contacts or through other agencies

. Played a pivotal role in development of the promotional strategies for

existing loan products

. Coordinated with prospective clients, clarified and determined their

doubts regarding the loans and repayment methods.

. Analyzed the financial and economic scenarios and advised the

borrowers or related parties ahead of time regarding the consequences

of their loans

. Guided and assisted the processing staff in the loan processing

procedures

. Maximized sales in previous job by developing existing accounts,

generating new business through cold calling, referrals and leads

follow-up, and customizing sales strategies to address client-specific

needs and markets

. Knowledge of community resources

Moody Corporation

11/2009 to 11/2011

Account Analyst

American National Insurance Company (Galveston, TX)

8/2010 to 11/2011

. Monitoring, reviewing and processing plan data questionnaires from

plan sponsors, including requesting additional data and updating

Pentrack and Workflow systems

. Preparing annual valuations and Form 5500 for plan sponsors and agents

. Monitoring Workflow system to assure that payments and disbursements

are being processed

. High analytical and problem solving

Supervisor

South Shore Harbor Resort & Conference Center (League City, TX)

11/2009 to 8/2010

. Coordinate and supervise the activities of hotel service workers

. Interview, hire, and train new employees within guest services

department

. Balance all revenue and settlement account nightly, maintain files and

reset the system for next-day operations

. Prepare daily Restaurant Revenue Report data by auditing Point of

Service tapes/journals to break down revenue, covers, waiters' fees,

tips paid out and settlements by type and cashier

. Run audit reports/journals from the front office system, Point of

Service and computer

. Coordinate with other departments to ensure quality service is

provided to all guests

Substitute Teacher

Clear Creek Independent School District (League City, TX)

5/2006 to 11/2009

. Maintain daily lesson plans for continuity of instruction

. Implement strategies, activities and techniques for promoting student

performance

. Display problem solving, cooperative negotiating skills and conflict

resolution in the classroom

. Push In/Pull Out Program, tutoring kids who scored below TAKS levels

to help them excel

EDUCATION:

Bachelor of Science in Human Biology (April 2005) - Texas Chiropractic

College

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