Manager Engineer

Daniel S. Doyle

**** ********* ***** (h) 470-***-**** (c) 404-***-****

Snellville, Georgia 30039 **********@*******.***

OBJECTIVE: To secure a position in IT Network Support, Systems Analysis or Network

Monitoring. To utilize my twelve years of IT networking and analytical skills, plus

offer an opportunity for personal and professional growth.

CERTIFICATION: Cisco Certified Network Associate # CSCO12336972 (Routing and Switching)

PROFESSIONAL EXPERIENCE

04/08 - present Metropolitan Atlanta Rapid Transit Authority, NOC, Atlanta, GA

DATA CENTER/NOC TECHNICIAN

• Responsible for first level trouble-shooting on all network connectivity issues, then

creating and escalating ticket to appropriate Subject Matter Experts.

• Configure and trouble-shoot network switches and routers. Open cases with the

vendors for additional trouble-shooting or equipment replacement as required.

• VPN account creation, modification and trouble-shooting for Third Party Vendors

and Marta full time employees.

• Cisco Firewall configuration for VPN Groups, Objects, Anyconnect Connection

Profiles, Dynamic Access Policies and Network ACL Filters.

• Monitor functionality of core infrastructure Equipment; (i.e. Applications, Servers,

Database, SAN, UDS, UPS, AC and Fire Suppression units)

• Directs and coordinate corrective actions to restore and repair outage or service

interruption. Responsible for escalating ticket issues to appropriate Subject Matter

Experts.

• Complete all Wireless Network Trouble-shooting issues, including connectivity,

Wireless Access point AP1142 and Wireless Controller C5508 management.

12/06 – 04/08 BellSouth Communications/AT&T - NOC, Atlanta, GA

SYSTEM TECHNICIAN

• Open, status and resolve tickets on network connectivity issues

• Test & Turn-up of newly provisioned T1 & DS3 circuits

• Configure, Monitor, Troubleshoot and Restore LAN/WAN equipment after failures

• Open tickets with Telco and equipment vendors to restore service outage

03/06 – 12/06 Cypress Communications - NOC, Norcross, GA

MONITORING CENTER TECHNICIAN

• Configure, Monitor, Troubleshoot and Restore LAN/WAN equipment

• Open, status and resolve tickets on network connectivity issues

• Test & Turn-up of newly provisioned circuits

• Provisioned various circuits: T1 and T3,

• Configured Cisco Routers for provisioned circuits

02/98 - 03/06 EDS / NEXTEL COMMUNICATION – NOC, Norcross, GA

NETWORK OPERATION SPECIALIST

• Monitor, Troubleshoot and Restore LAN/WAN related problems

• Open, status and resolve tickets on connectivity issues on the network

• Test & Turn-up of newly provisioned circuits

• Configure LAN/WAN equipment to restore availability

• Configured Cisco 2000, 7200 and 7500 Series Routers

Daniel S. Doyle

SKILL: Hardware: Cisco – Routers: C2600, C2800, C2921, C3640, Switches: N3048, N5548,

C6513, C6509, C5500, C4948, C4500, C3750, C2924L and C2950L. Wireless LAN

Controller C4402 and C5508, Firewalls /ASA.C5510 & C5520, C1400 Access Points,

Cisco Call Manager, Nortel & Juniper LAN/WAN Switches, F5 Load Balancer,

MFSC, Switch Probes, ATM, Frame-Relay, Ethernet, Token-Ring, CSU/DSU, RJ45,

RJ48, 66/110M, T1, T3, OC3, OC12, OC48, OC192, SONET Rings, Transceivers,

Software/Protocols: ASDM, VOIP, Oracle Enterprise Manager, Big Brother,

Solarwinds, HP Openview, Cisco Works, IP Addressing, EIGRP, OSPF, TCP/IP, BGP,

Windows Server 2003, SNA, NV6000, RNCS, UNIX, WSLAN, MS-OFFICE, Traffic

Director, Smart Tools, Spectrum, Cisco View

EDUCATION: METROPOLITAN INSTITUTE OF NETWORK TECHNOLOGY, Newark, NJ.

• Certificate in Computer Networking Technology – August 1995

INFORMATION MANAGEMENT SYSTEM, INC, Atlanta, GA.

• Certificate of Completion – Introduction to Cisco Router Configuration –

Sept.1998

• Advanced Cisco Router Configuration – April 1999

• Cisco Internetwork Trouble-shooting– December 2000

KNOWLEDGE NET, Internet Based Company

• Managing Cisco Network Security – September 2002

LONG ISLAND UNIVERSITY, BROOKLYN CAMPUS, NY

• Bachelor of Science, Accounting

MILITARY: UNITED STATES AIR FORCE

Security Specialist - Honorable Discharge

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