Customer Service Manager

Ms. Frances Gandeza-Castro

**** ******** ****

San Diego, California 92126

Telephone 408-***-**** or 619-***-****

*********@*****.***

Objective: To secure a position where I can utilize my skills, job

experience and knowledge with an opportunity for

growth and advancement. Contribute my time and

knowledge, commitment, and skills to progress of the

company.

Work Experience:

June '05 - August '14 The Palo Alto Condominium Owners' Association

Office Manager - Facility Administrative Assistant

Property Management 101 Units

. Responsible for a wide range of duties including

Report to Building Manager, Process any request from

The Board Of Directors

. Maintained positive rapport with customers aimed at

offering a positive experience

. Post all miscellaneous charges for work orders,

postage, faxes; copies & etc. (generate monthly

computer report of miscellaneous charges on the 10th

of every month. Fax statements to a financial

association. Prepare Invoices separately for tenants.

. Maintain Petty Cash - Disburses petty cash by

recording entry; verifying documentation.

. Office Files (Use Claris works for correspondence and

quicken for generating computer reports for the general

manger and the board of directors. Provide Escrow Company

with the copies of CC&R's, By Laws, Rules and Regulations

and all other governing documents.

. Maintain a positive attitude; courteously greet

clients - answers phones (take accurate and complete

messages.)

. Send & Accept Packages (USPS Service, Fedex, UPS)

. Generates Payroll & Accounts Payable & PO's

(Code Bills & verifies that the bills are correct,

and if not, works with vendors to investigate and

resolve any discrepancies before payment

. With the Executive Director, prepare meeting agendas

and supporting material for distribution. Ensure the

timely distribution of material to the Board. Support

the Board with meeting, travel and other

arrangements. Create action list for management staff

from board meetings

. Forward incoming general e-mails to the appropriate

staff member

. Forward voice mail from the general mailbox to the

appropriate staff member

. Purchase, receive and store the office supplies

ensuring that basic supplies are always available

November '01 -April '14 Channing House - Retirement Home

Medical Front Office Receptionist - Operator

. Monitoring Emergency Calls and All Access Doors

. Update All Residents Information

. Process In/Outgoing Mail- Packages

. Excellent Customer Service -Residents (Make

Reservations Events)Clerical - Filing, Answering

Multiple Phone Lines and Data Entry

November '01 - April '04 HP/ Applied Materials - Barton Protective

Services

Receptionist - Lobby Officer

. Ensure First Impressions Of The Company (On a daily basis)

. Maintain Customer Service in a neat orderly, professional,

and business-like manner

. DAR - Maintain Daily Activity Report [screen all pedestrian

traffic in/out of the lobby] Access Control

. Work with building tenants and managers to provide

additional value added services

. Answering Calls Daily - Directing the calls in accordance

with procedure

. Trained New Staff Members - Planning/Scheduling Customer's

Meeting

. Data Entry - Clerical *Monthly Statistics Report

May '00 - September '01 Exodus Communication - AMS

Executive Administration Assistant (Secretarial)

. Assisting Executive Administration & Sales, and Pinkerton

Security & etc... (Accepts & Accomplishes challenging

Assignments) Manage All Front Lobby Receptionist

. Proficient Switchboard Operator - Answering 300+ Calls

Daily

. Updates Information in the database (Data Entry - Filing

Documents)

. Coordinate/Scheduling Meetings - Maintain Inventory Office

Supplies

. Book Flight & Hotel Reservations

Education

. Fremont High School Graduated 1999

. Mission College 2 Years Business Mgt. 2001-2002

Basic Computer Skills

Qualifications & Strengths:

Microsoft WordExcel/ Outlook, Lotus Notes Database,

Power Point

Internet Explorer

Certified Guard Card - Adult CPR/AED - Standard First

Aid

-Ideation, Focus, Responsibilty, Consistency, and

Strategic

-Pays attention to detail, problem solving skills,

accuracy, and an ability to become proficient in

Microsoft Word, Excel.

-Good communication

-Experienced Hospitality Management and fast-paced

work environment

Seasonal 2nd Jobs

Experienced

. Costco - Inventory Sales Wholesale

Sunnyvale, Ca. 1997 - 1998

. Tablots Stanford Shopping Center

1998 - 1999 - Sales Associate

. Larkspur Landing Hotel Hospitality

1999 - 2001 Receptionist / Customer Service

Supervisor/ Cashier

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