BECKY J WYATT

**** *** ***** ***, ******** GA ***38

acg1ww@r.postjobfree.com

770-***-****

SUMMARY OF QUALIFICATIONS

• Excellent customer service skills

• Strong interpersonal skills to deal effectively with all business contacts

• Professional appearance and demeanor

• Ability to work effectively with culturally diverse individuals

• Thrive in fast pace environment

• Attention to detail, quick learner

EMPLOYMENT HISTORY

Hotel Front Desk –Hampton Inn, Plano TX (2013-2014)

• Answer inquiries pertaining to hotel services/facilities and travel directions to shopping

and dining.

• Arrange/schedule shuttle rides also drive shuttle to pick-up and drop off to training sites

and appointments.

• Compute bills, collect and post payments, manage cash drawer.

• Contact housekeeping or maintenance staff when guest report needs or problems.

• Make and confirm reservations.

• Professionally greet guest upon arrival, check-in, and assign appropriate room to suite

guest needs.

• Maintain a good rapport with co-workers, vendors, package delivers and other hotel

visitors.

• Copy, fax, filing, e-mail receipts and authorizations also process any 3rd party

authorizations.

• Excellent phone etiquette, screening and transferring calls to proper personnel.

• Record guest comments or complaints while referring calls or interpersonal to manager if

necessary.

• Manual use of OnQ computer system.

Housekeeper – Fairfield Inn Marriott, Waterloo IA (2008-2009)

• Clean rooms in accordance to specific brand and company minutes per room.

• Respond to request of guest for service and assistance.

PROFESSIONAL DRIVER

Hold a CDL Class B with endorsements of airbrakes, passenger and S

School Bus Driver – DeKalb County School System, Stone Mountain GA (2011-2013

Transit Driver – Iowa Northland Regional Transit Commission, Waterloo IA (2009-2011)

Senior Companion – Home Instead Senior Care, Cedar Falls IA (2008-2009)

Driver – Georgia Medical Transportation, GA (2006-2006)

Para Transit Driver – Metropolitan Transit Authority of Black Hawk County, Waterloo IA

(2005-2006)

• Transport student from satellite pick-up to school also field trips.

• Reporting all bus malfunctions take to locations for repairs.

• Charting accurate records of hours pick-ups/drop offs and mileage

• Preparing/submitting any incident/accident reports when required.

• Establishing rapport with students, parents and school personnel

• Providing team support and assistance willing to go the extra mile

• Keeping vehicles clean and safety.

• Curb-curb service to mentally challenged and handicap transporting to day care and work

sites also Medicare persons to appointments

• Knowledge of lock downs

• Knowledge of first aid procedures and OSHA regulations and complying with traffic

regulations.

• Ability to read maps and follow verbal/ written directions

• Frequently handling on the spot request from dispatcher

• Reporting traffic situation/delays using 2-way radio

Obtaining a certificate of completion from Iowa-Illinois Safety Council Defensive Driving

Course

CALL CENTER PROFESSIONAL

Customer Service Rep 1- GMAC Mortgage Corp., Waterloo IA (2001-2005)

Customer Service Rep 1 – Wells Fargo Bank, Minneapolis MN (2001)

Candidate Service Representative – Sylvan Prometrics, Edina MN (1999-2000)

• Answering inbound calls in a center environment regarding customers mortgages

• Documenting loans on Mort Serve computer system

• Filing disputes, monitoring accounts, updating personal information

• Assisting with on-line registrations, taking payments

• Informing customer of products and procedures

• Problem solving, researching, pulling documents, copying and faxing

• Referring documents to appropriate specialist departments

• Data entry and cross servicing

• Preforming customer verification

• Registering candidates for software exams

• Calling exam site to confirm appointment times

• Verifying which exams were taken and certificates were mailed out

MEDICAL PROFESSIONAL

Health Information Specialist –Park Nicollet Clinic, Brooklyn Center MN (2000/2001)

• Pulled medical record request for patient appointments

• Ensure all required documentation notes are in the charts for use by physicians or other

staff members

• Retrieved and checked records in/out by request of other clinics

• Processed request for release of information

• Pull x-rays, lab request, referral letter from the internet

• Break down large medical records for proper storage

Health Assistant – Black Hawk County Health Department, Waterloo IA (1998-1999)

• Administering medication to students in accordance to medical condition prescribed by

physician.

• Assist with screening and exam of student vision, hearing and lice inspections

• Give referrals to School consular

• Assisting medical emergency and contacting of parents

• Providing information to parent of health programs in the cedar valley area and

surrounding communities.

• Data entry in county computer system for updating of students files

Resident Assistant – Lake View Lodge, Waterloo IA (1999)

• Help residents with daily living, bathing, dressing and grooming

• Administering medication

• Assist with getting resident to/from activities

• Serving meals

• Effective recording and communicating any changes in resident habits or behavior to

supervisor and other staff members at shift change

• Obtaining vital signs on a daily basis or when required

• Ensuring the safety of residents

MISCELLANEOUS

FILM DEVELOPER – McKenna McNelly Photography, Waterloo IA (1996-1998)

• Spoke directly with sale representatives and customers

• Ran test strips on developer machine and chart data in computer

• Scanned orders to specific departments

• Mounted film in dark room to develop catch on rolls at other end after processing

EDUCATION

Patient Registrar- Train to Work Program, Abbott Northwestern Hospital Minneapolis MN

(1999)

Participated in a 4-week clerical program received an introduction to hospital facility and polices

and completed a 2-week of job shadowing in admitting patients.

Nurse Aide- 120 hr course, Hawkeye Community College, Certificate 1976

Medical Office Specialist- American Institute of Commerce, Cedar Falls IA Diploma 1998-

1999

Medical Assistant – Concorde Career Institute, Minneapolis MN, Diploma 1993-1994

Administrative Medical Assistant- Facilitated Online Learning, Continuing Education 24

hr of training, Certificate, Frisco TX 2014

CPR – Certificate 2014

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