Customer Service Medical
Resume:
BECKY J WYATT
**** *** ***** ***, ******** GA ***38
*********@*****.***
SUMMARY OF QUALIFICATIONS
• Excellent customer service skills
• Strong interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Ability to work effectively with culturally diverse individuals
• Thrive in fast pace environment
• Attention to detail, quick learner
EMPLOYMENT HISTORY
Hotel Front Desk –Hampton Inn, Plano TX (2013-2014)
• Answer inquiries pertaining to hotel services/facilities and travel directions to shopping
and dining.
• Arrange/schedule shuttle rides also drive shuttle to pick-up and drop off to training sites
and appointments.
• Compute bills, collect and post payments, manage cash drawer.
• Contact housekeeping or maintenance staff when guest report needs or problems.
• Make and confirm reservations.
• Professionally greet guest upon arrival, check-in, and assign appropriate room to suite
guest needs.
• Maintain a good rapport with co-workers, vendors, package delivers and other hotel
visitors.
• Copy, fax, filing, e-mail receipts and authorizations also process any 3rd party
authorizations.
• Excellent phone etiquette, screening and transferring calls to proper personnel.
• Record guest comments or complaints while referring calls or interpersonal to manager if
necessary.
• Manual use of OnQ computer system.
Housekeeper – Fairfield Inn Marriott, Waterloo IA (2008-2009)
• Clean rooms in accordance to specific brand and company minutes per room.
• Respond to request of guest for service and assistance.
PROFESSIONAL DRIVER
Hold a CDL Class B with endorsements of airbrakes, passenger and S
School Bus Driver – DeKalb County School System, Stone Mountain GA (2011-2013
Transit Driver – Iowa Northland Regional Transit Commission, Waterloo IA (2009-2011)
Senior Companion – Home Instead Senior Care, Cedar Falls IA (2008-2009)
Driver – Georgia Medical Transportation, GA (2006-2006)
Para Transit Driver – Metropolitan Transit Authority of Black Hawk County, Waterloo IA
(2005-2006)
• Transport student from satellite pick-up to school also field trips.
• Reporting all bus malfunctions take to locations for repairs.
• Charting accurate records of hours pick-ups/drop offs and mileage
• Preparing/submitting any incident/accident reports when required.
• Establishing rapport with students, parents and school personnel
• Providing team support and assistance willing to go the extra mile
• Keeping vehicles clean and safety.
• Curb-curb service to mentally challenged and handicap transporting to day care and work
sites also Medicare persons to appointments
• Knowledge of lock downs
• Knowledge of first aid procedures and OSHA regulations and complying with traffic
regulations.
• Ability to read maps and follow verbal/ written directions
• Frequently handling on the spot request from dispatcher
• Reporting traffic situation/delays using 2-way radio
Obtaining a certificate of completion from Iowa-Illinois Safety Council Defensive Driving
Course
CALL CENTER PROFESSIONAL
Customer Service Rep 1- GMAC Mortgage Corp., Waterloo IA (2001-2005)
Customer Service Rep 1 – Wells Fargo Bank, Minneapolis MN (2001)
Candidate Service Representative – Sylvan Prometrics, Edina MN (1999-2000)
• Answering inbound calls in a center environment regarding customers mortgages
• Documenting loans on Mort Serve computer system
• Filing disputes, monitoring accounts, updating personal information
• Assisting with on-line registrations, taking payments
• Informing customer of products and procedures
• Problem solving, researching, pulling documents, copying and faxing
• Referring documents to appropriate specialist departments
• Data entry and cross servicing
• Preforming customer verification
• Registering candidates for software exams
• Calling exam site to confirm appointment times
• Verifying which exams were taken and certificates were mailed out
MEDICAL PROFESSIONAL
Health Information Specialist –Park Nicollet Clinic, Brooklyn Center MN (2000/2001)
• Pulled medical record request for patient appointments
• Ensure all required documentation notes are in the charts for use by physicians or other
staff members
• Retrieved and checked records in/out by request of other clinics
• Processed request for release of information
• Pull x-rays, lab request, referral letter from the internet
• Break down large medical records for proper storage
Health Assistant – Black Hawk County Health Department, Waterloo IA (1998-1999)
• Administering medication to students in accordance to medical condition prescribed by
physician.
• Assist with screening and exam of student vision, hearing and lice inspections
• Give referrals to School consular
• Assisting medical emergency and contacting of parents
• Providing information to parent of health programs in the cedar valley area and
surrounding communities.
• Data entry in county computer system for updating of students files
Resident Assistant – Lake View Lodge, Waterloo IA (1999)
• Help residents with daily living, bathing, dressing and grooming
• Administering medication
• Assist with getting resident to/from activities
• Serving meals
• Effective recording and communicating any changes in resident habits or behavior to
supervisor and other staff members at shift change
• Obtaining vital signs on a daily basis or when required
• Ensuring the safety of residents
MISCELLANEOUS
FILM DEVELOPER – McKenna McNelly Photography, Waterloo IA (1996-1998)
• Spoke directly with sale representatives and customers
• Ran test strips on developer machine and chart data in computer
• Scanned orders to specific departments
• Mounted film in dark room to develop catch on rolls at other end after processing
EDUCATION
Patient Registrar- Train to Work Program, Abbott Northwestern Hospital Minneapolis MN
(1999)
Participated in a 4-week clerical program received an introduction to hospital facility and polices
and completed a 2-week of job shadowing in admitting patients.
Nurse Aide- 120 hr course, Hawkeye Community College, Certificate 1976
Medical Office Specialist- American Institute of Commerce, Cedar Falls IA Diploma 1998-
1999
Medical Assistant – Concorde Career Institute, Minneapolis MN, Diploma 1993-1994
Administrative Medical Assistant- Facilitated Online Learning, Continuing Education 24
hr of training, Certificate, Frisco TX 2014
CPR – Certificate 2014
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