Customer Service Sales Representative
Resume:
**** **** ****** **., ******, TX *****
Home: 832-***-**** – Primary: 832-***-****
Email: *******@*****.***
Yancey Nathaniel Budd
OBJECTIVE:
To obtain a position within an organization that allows me to utilize my professional skills and experience. Also, to be
affiliated with an organization that provides opportunity for advancement and career enrichment.
PROFESSIONAL SKILLS:
• Microsoft Word and Excel
• Skip-trace
• 10-Key Data Entry
• 40+wmp
• Customer Service Skills
• Internet Researching
• Office Procedures
• Telephone Operating Skills, short hand dictation
• Developed ability to work in a fast pace atmosphere
• Maintained excellent business relations and developed business to business rapport
• Resolved customers claims in timely and appropriate manner
• Ability to follow instructions well and make decisions with no supervision
• Maintained record keeping procedures
• Effectively developed telephone communication skills
CERTIFICATIONS:
Furniture Restoration Technician
EDUCATION:
Mt Carmel School, Houston, TX
Graduate Date: 1999
Diploma
San Jacinto Community College, Houston, TX
Graduate Date: None
Major: Business Mgmt
EMPLOYMENT:
Artistic Repairs, Houston, TX January 08 – Current
Furniture Restoration Technician
Duties included repairing and refinishing wood, leather. Managed operations including three repair technicians. Assigned
customer claims and requests daily to repair technicians. Following up with technicians regarding their weekly schedule
and pending claims and repairs. Traveling throughout Houston Metro and surrounding areas to conduct claim inspections.
Entered claim inspection notes into a database for company electronic records and attached cataloged photos of furniture
to show condition before repair. Place out-bound and in-bound customer calls to referred businesses and customers.
Weathersby Guild, Houston, TX April 06 – January 08
Furniture Restoration Technician
Duties included repairing and refinishing wood, leather. Traveling throughout Houston Metro and surrounding areas to
conduct claim inspections. Entered claim inspection notes into a database for company electronic records and attached
cataloged photos of furniture to show condition before repair. Place out-bound and in-bound customer calls to referred
businesses and customers.
DSW, Webster, TX December 04 – November 05
Sales Representative and Inventory
Duties included assisting store customers with purchases, maintain and set up in store product placement for product
staging and restore consigned products to floor.
Hospitalization/ Rehabilitation May 01 – October 04
Will provide detailed information if required.
Surpas, Houston, TX June 00 – April 01
Accounts Receivable/ Customer Service Professional
Duties included collecting on past due accounts for associated businesses, maintain account resolution quota status and
received monthly bonuses as reward, manage a multi-line high-volume phone system while making in-bound and out-
bound calls, skip-tracing on accounts, credit reporting and business to business networking.
REFERENCES:
Shirley Dorsey
10534 Sage Park
Houston, Texas 77089
Bridget Broussard-Guidory
9406 Gulf Bridge
Houston, Texas 77075
Rev. Orrin D. Burroughs
7939 Glenscot
Houston, Texas 77061
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