Customer Service Assistant

SHANEACE M. MCMICKENS

**** ***** *****, **, *******, GA 30101

*****************@*****.***

Home 770-***-**** Cell 770-***-****

ORPORATE AND LAW OFFICE EXPERIENCE

C

Independent Projects, 2012 to the Present

• Building business brand for EasyLivingDesigns, LLc and iDesignCottages, Inc.

• Working on various custom interior design and décor projects

• Consult small client base on upcoming design projects

• Freelance business & resume writing, and administrative work for independent clients and friends

Business/Contracts Writer, WorldWide Financial Solutions LLC, Fredericksburg, VA, 2009 2011

Composed business agreements, drafted contract documents for legal review pertaining to the business of WWFS

Researched terms of business agreements made with or by WWFS

Reviewed and edit marketing and advertising materials

Drafted correspondence pertaining to human resources/personnel issues

Consulted with Managing Owner on how to proceed with business ventures and marketing strategies

Designer, Closets By Design, Duluth, GA, 2008 2009

• Designed customer storage spaces for prospective clients with the use of computer aid design software and manual

drawups

• Presented customers with various design options and cost projections

• Performed sales and customer service tasks

Attended School Full Time, 2005 2008

Executive Assistant, Shalondec Inc., Camp Springs, MD, 2002 2005

• Worked closely to CEO and CFO obtaining governmental contracts for small businesses and minority contractors

• Facilitated monthly orientation meeting presentations for new clients on obtaining governmental contracts

providing information on the bid proposal process

• Monitored progress of client bid portfolio; researched data regarding government acquisitions accepted, approved

and awarded to minority contractors

• Updated Government Contracts Services and Construction Bid Processing Manual quarterly, which pertains to new

laws, labor standards, bid strategies and service/construction contracts solicited

• Assisted CFO with preparation of financial data relative to client’s financial profile and bid portfolio

• Transcribed and composed correspondence for and on behalf of President and CFO and prepared monthly meeting

agenda

• Coordinated Government Acquisitions Seminar and Minority Business Outreach annual events

• Facilitated the Small Business and Govt. Contracts Workshop bi monthly

Legal Assistant, Moore, Ingram, Johnson & Steele, Marietta, GA, 2000 2001

• Transcribed, prepared and assist attorneys with filing pleadings and discovery for workers’ compensation claims

on behalf of the Employer/Insurer

• Scheduled and prepared for depositions and independent medical examinations for claimants; updated case files

and diaried same

• Composed correspondence to various parties and non parties for discovery purposes relevant to claimants’ claims

• Conferred with attorneys and kept them informed on matters pertaining to cases

• Assisted attorneys with preparation for hearings, mediations and prepared all settlement stipulations

• Utilized time entry program for billing purposes

Legal Secretary, Sidley & Austin, Washington, DC, 1997 1999

• Provided coverage to attorneys in the civil litigation, environmental, banking, government contracts,

corporate/mergers & acquisitions and communications law areas

• Transcribed and revised pleadings, correspondence and legal documents

• Researched case cites for attorney preparing court and trial documents

• Prepared and assisted paralegals with court filings; handled overflow work and administrative projects; inputted

time entry, prepared travel arrangements, set up client meetings, and maintained client filing

• Assisted co peers with software and technical problems; secretarial resource to visiting clients; key resource for

orientating new secretaries and support staff

Shaneace McMickens, page 2

Legal Secretary/Word Processor, King & Spalding, Atlanta, GA 1995 1997

• Performed document processing and administrative tasks in Secretarial Services

• Transcribed court pleadings, legal and binding documents, memos, time and travel information from automated

dictation system; time entry input and legal projects

• Assisted with overflow tasks and attorneys with special case assignments as assigned

Office Automation Assistant, Comptroller of the Currency, US Treasury, 1992 1995

• Provided administrative and technical support to 65 bank examiners at the Atlanta Duty Station (ADS)

• Managed ADS daily administrative operations

• Implemented organizational task and procedures

• Generated weekly itinerary of examiners’ bank assignment/training activities; updated examination schedule bi

weekly

• Downloaded bank financial data and status reports from mainframe computer to generate examination scope and

banks strategy for new examination year

• Coordinated CEO workshops, bankers outreach conferences and campaign drives

• Scheduled examiners training, ADS meetings

• Processed personnel actions, annual evaluations and promotions

• Confidant to managers and examiners

• Incorporated the principles of leadership daily.

Legal Secretary/Word Processor, Atlanta GA Law Firms, 1987 1992

• Long, Aldridge Norman (long term assignment)

• Jackson Lewis (long term assignment)

• Troutman, Sanders, Lockerman & Ashmore

Legal Secretary/Word Processor, Washington DC Law Firms, 1985 1987

• Fried, Frank, Harris & Jacobson

• Jones, Day

DUCATION

E

ITT Technical Institute, School of Drafting & Design

Associate Degree, 12/11

Washington School for Secretaries, Washington, DC

Certification, 11/82

ECHNICAL SKILLS & SOFTWARE APPLICATIONS

T

Typing Speed: 75 85 wpm, Data Entry 400 500 kpm

Microsoft Office Suite 2000: Intermediate and Advance Skilled

Time Entry Systems: Elite, Juris, CarpDiem;

Doc Mgmt Programs: PC Docs, GroupWise

Architecture and Design Software

AutoCAD, Inventor, Revit: Architectural Drafting

Photoshop and Illustrator Design Suites

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