Customer Service Sales

Location:

Posted:

December 15, 2014

Yvenaud Alvarez

*******@*****.***

Objective Statement

I want to excel in Hospitality industry with hard work, perseverance and dedication. A

Challenging environment that will provide me with advancement opportunities to meet my

goal.

Key Skills

Able to motivate and inspire others. Excellent customer service and able to assess complex situations

and formulate solutions. Fluent in French and Creole.

Education

Kingsborough Community College Brooklyn, New York

Associate or Applied Sciences in Tourism & Hospitality

City Tech College of Technology

Major: Hospitality Management

R elevant Coursework certified by the Educational I nstitute of American Hotel Logging

Association

Convention Management Service -2007

Managing Front Office Operation -2007

Relevant Coursework Certified By Kingsborough Community College

Apollo/Galileo Training -2008

Case Study & Seminar-certificate for participating in the Society for Accessible t ravel & Hospitality

E xpe rience

P repared food. Food r unner: W hole foods Ma rket, New York, New York, 2006-Present

Placing order for the front of the house

t raining new hire

Maintain inventory and restocked

Request proper signs for all sales items

describe products to the customer

Refill the hot bar and carving station

Provide outstanding customer service and accurately answer all questions

Customer Service, Agata & valentina, New York, New York, 2005-2006

Deal directly with customer either by phone and face to face

Handle and resolve customer complaints

Perform Customer Verification

Ensure each customer receives outstanding service by providing a friendly environment

H onors and Awards

Employee of the year 2008, Whole Foods Market

Excellent Team Member Attendances, Whole Foods Market

Excellent Team member job performance, Whole Foods Market