Manager Office

Joan M Lucier

** ****** **., *******, ** ***** Ph 508-***-**** Mobile 508-***-**** email: **********@*******.***

Objective: A position recognizing and making use of my diverse 12+ years of experience and skills.

Summary: Technically proficient, non degreed self starter, equally capable of assuming visible

responsibility or functioning behind the scenes; Experienced, proactive team player; Quick study,

willingness to learn. 10 years experience as a Bookkeeper, 3 years experience as Senior

Bookkeeper.

Software Skills: High proficiency in financial software such as MS Excel, QuickBooks Pro (2012),

QuickBooks Online. QuickBooks Payroll, and Quicken; Fully functional in assorted administrative

software such as MS Word, Outlook, Adobe Acrobat Standard, Lotus Smartsuite, PowerPoint, Lotus

Notes, Internet Explorer, Syncplicity, Dropbox and Windows XP/Vista/7; Familiar with Peachtree

Accounting, MS Works Word Processor and MS Works Spreadsheet.

Major Accomplishments: Reduced Corporate expenditures in previous positions held.

Worked with CPA/Accounting firms in order to obtain and/or maintain a set of logical books.

Identified and implemented improvements to streamline processes, increase efficiency and productivity.

Created logical chart of accounts from scratch, for last company (Regan Mercantile).

Relevant Employment History:

September 18 – October 17, 2014 Company Confidential, Worcester, MA (*via Accountemps)

FC Bookkeeper, Payroll Administrator

• FC Bookkeeper: Daily bank reconciliations for 5 companies; daily reporting of cash on

hand & deposits (to the owner); daily remote bank deposits for 3 companies; processed

customer payments (checks, ACH’s, Credit Cards) from customers; cleaned up customer

accounts of outstanding credits on their accounts applying them to open invoices;

processed default notices on outstanding open balances on customer accounts; cleaned up

customer concerns with invoicing of recently separated customers with joint ventures (3);

processed weekly bill payments to vendors for 4 companies; assisted with integration of

monthly invoicing system (O’Neill) to QuickBooks, printed customer invoices &

statements in preparation for mailing; answered emails of customer concerns on their

account(s); Processed monthly ‘default notices’ to customers with overdue invoices

prompting for payment.

Payroll Administrator

• Processed weekly payroll from time clock system and entered employee hours into

QuickBooks; Printed off paystubs for employees.

June 2010 – January 2014 Regan Mercantile, LLC Boston, MA (Evony: Age I & II) Tynon

Senior Bookkeeper, Payroll Administrator

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• Sr Bookkeeper: Responsible for creating a new set of logical books from scratch in

preparation for entering 18 months worth of transactions; All bookkeeping aspects for

small online-gaming company including AP/AR, entered approved vendor invoices into

accounting system; Reconciled multiple bank account on a monthly basis; Entered

monthly sales transactions, month end and year end closings and related accounting

functions; Performed weekly sales data retrieval from multiple Merchant Accounts

entering data onto spreadsheet for comparison on daily/month basis; Weekly submittal of

open balance vendor list; Prepared wire transfers (domestic & international) for release

and created MassPaypal payment files to vendors.

• Payroll Administrator: Assisted in bi-weekly oversight of payroll process with outside

payroll service companies; Reviewed each pre-processed report to ensure accuracy of

data provided to outsourced service; Downloaded finalized processed payroll reports,

employee paystubs, quarterly payroll reports for state forms & Federal form 941; Entered

net checks into accounting system; Tracked all employee accrued personal & vacation

time; reconciled each payroll period to ensure proper distribution of net checks, employee

& employer taxes via journal entry; conducted an evaluation/audit of previous payroll

service provider as the Company had learned of their incompetency in executing

submissions of monthly & quarterly reporting & payments to multiple states, as with the

Federal government. Since discovering previous payroll company’s mishap I had

approximately 90% of reporting amendments & payments completed for 5 out of 6

States; Assisted HR Manager with reviewing & revising Employee handbook, retrieved

payroll documentation for health care insurance providers.

QuickBooks Online

June 2009 – October 2009 1760 Society Inc. dba The Sherborn Inn, Sherborn, MA

Full Charge Bookkeeper/Office Manager/Payroll HR Clerk

Shortly after arrival began effort to instill a sense of cost control and inform owners of most critical issues

primarily the condition of historical financial records for the previous two year period and a complete

shortage of operating capital; Upon dismissal of former General Manager and working closely with

Managing Partner, assumed direct interaction with line managers and staff to help create a sense of

functional flow of information and direction in day to day operation, instill a sense of ‘team effort’, reduce

expenditures for provisions and services and foster an environment more suited to profitability; Vested

with dual signature authority and provided with ‘GM’ master key; Worked closely with new hire General

Manager during transition to re orient staff and management to normal management structure and

navigate this dynamic period; Succeeded in removing Inn from vendor managed ‘C.O.D. Only’ status;

With assistance from off site accounting firm, reconstructed missing/inaccurate historical financial records

to establish an accurate baseline from which to reconcile; Continued to report progress/problem areas to

owners/management. QuickBooks Pro/QuickBooks Online

• As Full Charge Bookkeeper, was responsible for all bookkeeping aspects for two outlets (The

Sherborn Inn & The Sherborn Out (retail store)) including AP/AR, purchase orders, month end

closings and related accounting functions; resolved issues with missing invoices with Vendors AR

Department; prepared bank deposits of daily cash receipts for the two outlets, and random check

runs; Researched and comparison shop multiple vendors to obtain more cost effective sources for

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Joan M Lucier

postage meter and basic office supplies, health & dental and payroll services with a focus on cost

reduction and control.

• As Office Manager, Ordered office supplies, assured availability of functional general office

equipment; Interfaced with suppliers, vendors, shippers and facilities maintenance staff to assure

smooth, back of house office operation.

• As Payroll/HR Manager, was responsible for inputting weekly time sheets into outsourced payroll

service’s desktop application (Evolution) checking for accuracy of input against spreadsheet data.

Assisted employees with obtaining health insurance coverage and resolving payroll issues; Updating

employee changes; Issuing reports for Worker’s Compensation on work related injuries. ( ADP payroll

was utilized at first, but switched to new services for cost effectiveness.)

March 2005 – January 2009 CTG, Inc. & Eclipse Enterprises, Inc., Marlborough, MA

Full Charge Bookkeeper/Office Manager

• Full Charge Bookkeeper, was responsible for all bookkeeping aspects for two corporations

including AP/AR, multiple bank account reconciliations, purchase orders, month end closings, year

end closings and related accounting functions; Performed and documented all bookkeeping

processes including daily credit card sales data retrieval from multiple Merchant Accounts and daily

invoicing, prepared bank deposits for money orders and checks by phone, check runs (bi weekly,

monthly), wire transfers (domestic & international) and direct deposits; Processed billing for monthly

Webmaster payout checks; Supervised weekly payroll process, trained payroll processor and

functioned as backup; Processed monthly Return On Investment (ROI) portfolio for business owners;

Ran tri weekly cash reports and weekly credit card sales & chargeback analysis reports; Processed

annual 1099 forms to webmasters.

• Office Manager, acted to establish a balance between a corporate casual environment and proper

business decorum; Took the initiative to research and comparison shop multiple vendors to obtain

more cost effective sources for postage meter and basic office supplies, with a focus on cost

reduction/control; Ordered office supplies, assured availability of functional general office equipment;

Interfaced with suppliers, vendors, shippers and facilities maintenance staff to assure smooth,

professional office operation. QuickBooks Pro

February 2005 Sage Laboratories, Natick, MA (Winter Wyman)

Accounts Payable Coordinator

Assisted with full cycle accounts payable including invoice coding, batching, matching vendor invoices to

checks for signature authority; Entered employee expense reports into company ERP system.

November 2004 – January 2005 RSVP Communications, Inc., Wellesley, MA (Accountemps)

Full Charge Bookkeeper/ (de facto) Controller

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Responsible for all AP/AR, including multiple bank account reconciliations, invoicing, maintenance of

client accounts, purchase orders, check runs; Managed two separate (light/medium) company payrolls

and assumed transactional oversight for three additional companies; Recommended policy/procedure

changes to business owner; Oriented new hire Controller; Interfaced with suppliers, vendors, shippers;

Ordered office supplies, assured availability of functional equipment. QuickBooks Pro

October 2004 Company Confidential, Framingham, MA (AccountPros)

Cost Accounting Coordinator, Purchasing Coordinator

Responsible for most aspects of Cost Accounting, including invoice coding, purchasing and purchase

orders; Using Excel, input data from and for press run time sheets, production reports, run data, press

readings and job closings; Using Pecas application, input data for labor costing and issuing bulk

production paper.

November 2002 September 2004 Company Express (Delaware) Ltd., Boston, MA

Bookkeeper/Office Administrator

• Bookkeeper, was responsible for all bookkeeping aspects, including AP/AR, bank reconciliations,

creation and maintenance of client accounts, purchase orders, billing clientele for annual corporate

franchise taxes and fees for services; Managed light company payroll.

• Office Administrator, was responsible for any and all products, services and functions associated

with initial incorporation of new businesses within fifty states and the District of Columbia. For

corporate compliance, filed annual reports for CEDL with Secretary of State Offices in Arkansas,

Delaware, Florida and Massachusetts; Researched and recommended additional features to improve

company product line offerings; Created and reconstructed missing or incomplete documentation of

client files and state regulatory references; Ordered supplies, assured availability of functional

equipment; Interfaced with suppliers, vendors, shippers and facilities maintenance staff to assure

smooth, professional office operation. QuickBooks Pro

February 2000 – October 2001 Funds Express Ltd./Alittera Ltd., Natick, MA

Accounting Clerk / Database Administrator

Responsible for all client account functions, including AP/AR, foreign currency conversions and

reconciliation of multiple bank statements; Developed and recorded previously undocumented company

policy and procedure; Guided and assisted foreign client service and accounting personnel and reviewed

their work for continuity; Acquired extensive knowledge of intricacies of coordinating daily routines of

international banks.

EDUCATION

Blackstone Valley Regional Vocational Technical High School, 1980

CERTIFICATIONS

• QuickBooks Specialist (Intuit)

• Accounting Basics (Real Life Online Seminars)

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• Master Computer Fundamentals; Filing (U.S.) (Brainbench)

Currently pursuing HR and Payroll Specialist Certifications (Skillsoft)

References available upon request.

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