Customer Service Representative
Resume:
[pic]DAUNA M. TAYLOR
Home:937-***-****
Cell:443-***-****
e-mail: *********@*****.***
Education
ITT Technical Institute, Dayton, Ohio November
Associates Degree Criminal Justice
Graduation Date: March 2009 -3.8 GPA Highest Honors
Ohio Institute of Photography and Technology, Dayton, Ohio
Certificate, Pharmacy Technician, 2005
Maintained a 4.0 GPA (Graduated with Honors)
Employment Experience
The Candy Shop, Dayton, OH
Owner/ Associate May 2014 - Present
Successfully operated candy shop daily including
Opening store, closing store, while assisting customers with purchases.
Responsible for implementing excellent customer service skills, and
providing
Efficient service to customers.
Cassano's Call Center, Kettering, OH October 2013-
January2013
Customer Service Representative
Conduct quality inbound calls with respondents at random
Using software applications, while ensuring excellent customer service.
Implementing restaurants orders into computer.
Americas Best Value Inn, Englewood, OH June 2011-
October2011
Housekeeper/Seasonal
Successfully cleaned 10-20 motel rooms a day, while assisting with laundry
duties.
ABM Janitorial, Dayton, OH
July 2008 - February 2009
Supervisor
Supervised a team of six during the evening shift, Successful in cleaning,
organizing, and implementing rules and regulations to secure the
cleanliness if the facility.
ITT Technical Institute, Dayton, Ohio July
2008 - September 2008
Career Services Aide/ Tutor
Assisted students with criminal justice, and grammar homework, research
papers, and essays. Successfully implemented job postings in the computer
using Microsoft software applications, developed and processed job posting
booklets and job packets for the students, and answering phones.
Meijer, Englewood, OH
July 2005 - November 2006
Lab Assistant
Worked to ensure customer satisfaction while providing excellent customer
service, assisting with photography lab orders and operating the cash
register, Processed and Prepared over 500 lab orders within an eight hour
day, monitored machines.
River Region, Vicksburg, Mississippi June
2003 - February 2004
Medical Records Analyst
Responsible for retrieving medical records for doctors and receptionists,
answering phones and transferring calls. Additional duties included filing
and reorganizing medical records, also assisting in arranging and updating
information and legal documents in patients' charts, as well as, using the
computer system to sort and add patient information.
Marshalls of Glen Burnie, Maryland October
2000 - March 2001
Customer Service Desk/ Cashier
Responsible for supervising four front line cashiers, while operating the
service desk. Additional duties included answering phones, assisting
customers with exchanges, refunds, and other money transactions, opening
and closing the service desk, while resolving, and identifying problems
with customer purchases by verifying prices.
MEMBERSHIPS
National Technical Honor Society
Contact this candidate