Business Development Executive
Resume:
GIAN CARLO M. ENCINA
*** ********** ******* *** ***** Laguna 4023
*********@*****.***
BUSINESS DEVELOPMENT EXECUTIVE/ BUSINESS DEVELOPMENT PROFESSIONAL
. Accomplished Business Development Executive professional with 7 years
experience in Customer Service, Post Sales Queries and Lead
Qualification Management.
. 5 years of progressive customer service operations experience n large
Business Process Operations with mixed post sales service and
collection process.
. 2 years providing Business Development Management/Lead Qualification
and responsible for daily call audits to ensure all potential
qualified leads is transited to clients.
. Excellent communication skills and consistently solve problems and
client requests accordingly.
. Proactive self-starter known to initiate process improvements to build
client relation and team productivity.
WORK EXPERIENCE
Pulley Ascent Pte Ltd
Assistant Project Manager
March 26, 2011- October 24, 2014
REASON FOR LEAVING: Career Growth and Career Opportunity.
. Managing clients' needs and requests directly through conference
calls and meetings
. Creating and preparing daily/ monthly reports regarding the
project's progression
. Responsible in creating ideas, planes and execute demand
generation initiative to achieve project KPI,
. Making sure the health of the team's database on a daily basis to
create call plan and action plan for the team.
. Handles customer's communication and attends some project meetings
to discuss with client about project status and recommend some
ideas to improve and ensure everyone is on the right track.
. Re qualifying possible opportunities to ensure if the costumers
fall on the client's criteria.
. Transit qualified leads to client for further discussion of the
costumer's needs and wants
. Maintaining customer communication, attend and managed projects
meeting and produce project reporting and database analysis
. Responsible for team discussions, team meetings and project
trainings to achieve project KPI
. Work together with other managers in the company and assist in
other projects.
Pulley Ascent Pte Ltd
Business Development Executive
January 03, 2011 - March 26, 2011
. Making voice communication, research Business organization IT
spending trend, identify their project plan for IT product and
profile the opportunity.
. Conduct your own research; produce business message and business
development activities and campaign for your project.
. Responsible in creating ideas, planes and execute demand
generation initiative to achieve project KPI,
. Responsible for overall customer satisfaction.
. Maintained weekly customer communication, attend and managed
projects meeting and produce project reporting.
. Responsible to maintain accurate record of project activities.
. Work together with other managers in the company and assist in
other projects.
JP Morgan Chase
Risk Operation Analyst
March 15, 2010 ~ December 15, 2010
REASON FOR LEAVING: Career Growth.
. Oriented and responsible for answering a high volume of incoming
telephone calls from account holders
. Acts as the point of contact for internal and external customers.
. Working in an extremely fast-paced, high-volume customer
service environment that will be approximately 90% phone-based with
the additional 10% of time spent on research activities.
. Doing outbound and inbound calling.
. Review and analyzes financial status of customers and give personal
justification on card related issues.
. Verify and updates customer's account information and documentation of
all contacts.
HSBC, Phil: Mortgage, US
Process Executive
Feb18, 2008 ~ Feb 29, 2010
REASON FOR LEAVING: More Competitive Career Opportunity.
. Marketing front end collections
. Deals with accounts that are 1 to 59 days delinquent.
. Providing payment options to customers. Also giving advice to
customers on how they can manage their accounts and payments.
. Negotiate appropriate solution for delinquent accounts and payment.
. Review and analyzes financial status of customers and arranges re-
payments program with procedural criteria.
. Verify and updates customer's account information and documentation of
all contacts.
. Ensures 100% compliance to all government regulations and policies in
payment arrangement.
People Support, Phil.: Washington Mutual Bank
E-rep
June 25, 2007 ~ January 04, 2008
REASON FOR LEAVING: Better compensation package.
. Phone banking.
. Provides payment options to customers and processing payment over the
phone.
. Handles personal accounts for US clients.
. Debit Card maintenance.
. One of the Top Bankers
EDUCATION
Bachelor of Science in Computer Science, De La Salle University -
Canlubang, Sta Rosa, Laguna (Date of graduation: April, 2007)
Specialization: Information System
Related Course Work: Computer Programming, Data Structure and
Algorithm, Database Management, Software Management, Software
Methodology, Object - Oriented Analysis and Design, Networking, Web
Development, Algorithm and Complexity, Artificial Intelligence,
Digital Forensics, Grafix.
EXPERIENCE
Trainee, Practicum: De La Salle, Canlubang (April 24 - August 24,
2006)
Designed and deployed the Honeynet Project using Vmware and virtual
operating systems (Windows XP). Acquired the knowledge on various
kinds of malicious attempts, studying their patterns through research
and analysis paper. Presented the analysis and made written
recommendations on the Honeynet Project during the latter part of the
training. Setup a small lan connection in our ojt office using Linux
as our OS server.
SKILLS / ABILITIES
Technical:
. Programmed a computer game (Tic-tac-toe) with the use of C++
. Developed an Online Library System using PHP
. Designed a database record management (Residential Information System)
. Setup a small lan connection using Linux OS as the server.
. Setup and deployed the Honeynet Project (honeypots and honeywall)
System Abilities:
. Adobe Photoshop
. C
. MYSQL (Structures Query Language)
. Assembly Language
. Web Development
. HTML/XML
. Java
. Visual Basic 6.0
. Structured Query Language (SQL)
. JavaScript
MEMBERSHIP
. DLSU Digital Arts Club (PRO, SY 2003 - 2006)
SEMINARS ATTENDED
. Trends, Opportunities and Careers in Information Technology
(Assumption College, 2004)
. Autodesk (Makati, City)
. PLUG (Asia Pacific College, 2005)
PERSONAL INFORMATION
Born on the 31st of October 1983 in San Pedro, Laguna. Fluent in English
and Filipino, both in oral and written communication. Competent in
Microsoft Office Applications such as Word, Excel, Power Point and Adobe
Photoshop. Knowledgeable in the Internet. Interests and hobbies include
reading, going out with friends, surfing in the internet, playing
networking games and watching movies and concerts. Proactive, self-
propelled and a team player.
CHARACTER REFERENCE
Available upon request.
Date of Availability: Immediate
Contact this candidate