Bachelor of Science in Hospitality Management

SHEENA MARIE M.MASANGKAY

City Address: Blk * L*1 Do a Maria Subd. Burgos, Rodriguez, Rizal,

Philippines

Mobile: +63-916***-****

Email: ******.*********@*****.***

OBJECTIVES

. Seek a fulfilling position that will allow me to fully contribute my

acquired skills and knowledge in a team environment as well as provide

challenging opportunities and development for the successful

achievement of corporate goals and objectives.

EXPERIENCES:

. EDSA Shangri-La Manila - Lobby Ambassador (Feb. 13, 2014 to May

23, 2014)

. Welcome and open doors for the guests

. Escorts VIP guests

. Help guests with their luggage

. Hand guests queries

. Ensure guests to have a pleasant experience

. Accommodate guests' request within the guidelines of the hotel

. Give directions to guest

. Inform guests about hotel facilities and outlets

. Promotes hotel products, events and activities to maximize

sales and publicity

. Offer "Drink of the Day" to the guests every weekend

. Prepare loot bags for children

. Been assigned to Executive Office and Human Resource Department

and Events Lounge

V Executive Office - Receive telephone calls inside and outside the

hotel

V Human Resource - Organize and compiling training manuals and

attendances

- Encodes employee's training course

and hours

V Events Lounge - Assist in the preparation of Easter frost (Easter

Sunday)

. Shakeys' Pizza Parlor - Food Attendant ( December 2014)

. Welcomes' guests

. Take customers' order

. Ensure tables are correctly set, side stations are tidy, and side work

is appropriately completed

. Reset tables with flatware and napkins

. Maintain sanitation of the restaurant including floors, tables,

ledges, and counters

. Assist with guests' requests

. Christmas party host

. Prepare food for catering services

STRENGTHS

. Dedicated and hardworking individual

. Willing to work under minimal supervision

. Exceptional versatility and adoptability

. Exposed and interacted with a wide variety of personalities

. Self-motivated

Skills

. Oriented in MS Office (Word, Excel, and PowerPoint)

. Knowledgeable in Housekeeping procedures, coffee making, culinary and

food and beverage procedures,

. High energy, positive team player with excellent work ethic; flexible and

dependable

. Passion for working with people; proven commitment to provide superior

service

. Able to quickly learn and clearly communicate regulatory guidelines

. Strong communication skills

EDUCATIONAL BACKGROUND

College : Arellano University (Main Campus)

Bachelor of Science in Hospitality Management

Legarda St., Sampaloc, Manila

2010-2014

Adamson University

Bachelor of Science in Information Technology

San Marcelino St., Ermita, Manila

2008-2009

High School : Burgos National High School

Brgy.Burgos Rodriguez, Rizal

CAT officer (2007-2008)

President - Supreme Student Government (2007-2008)

V. Pres - Supreme Student Government (2006-2007)

SEMINARS AND TRAININGS ATTENDED

. FBS NCIII-BARISTA/NCIII Passer (TESDA, Makati City) - July 8-22,

2013

. Barista Basics Coffee Session with the Academe (Gloria Jeans,

Robinson's Galleria) - March 21, 2012

. Actual Shipboard Training On-Board M/V Super Ferry 20 (Cebu-Manila) -

March 19,2012

. Cebu-Bohol Tour with Marco Polo Hotel Immersion - March 16-19, 2012

. Bar Exposure Program (TGIF, Trinoma) - March 14, 2012

. Events Management and Front Office Seminar and Hotel Ocular (Diamond

Hotel, Manila) - Oct. 4, 2011

. Secrets of Becoming a Champion in Nat'l Skills Competition (Arellano

University) - Sept. 10, 2011

. Starting your own Catering business and table setting (Tamayo's

Catering) - Feb. 28, 2011

. Trends in Floral Design (Arellano University) - Feb. 26, 2011

. A Closer Look at In-Flight Catering Operations (MacroAsia Catering

Services, Pasay City) - Oct. 2, 2010

PERSONAL INFORMATION

Age : 24 Birth date : July 07, 1990

Sex : Female Birthplace : San

Juan, MM

Civil Status : Single Religion : Roman

Catholic

Citizenship : Filipino Height : 157cm

Weight : 95 lbs. Language Spoken:

Filipino, English

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CHARACTER REFERENCES

. Mr. Roman Benjamin Puno ( Service-Leader, Training HRD/EDSA Shangri-

La) - (092*-*******

. Ms. Christi Aldave ( Dean, CITHM/World Citi Colleges ) - (0917)

8286261

. Mr. Phillip M. Flores ( Director-International Programs Division

/Arellano University) - (091*-*******

I hereby certify that the above information is true and correct to

my best knowledge and abilities.

Sheena Marie M. Masangkay

Applicant

Contact this candidate