Customer Service Administrative Assistant

Monique N. Guertin

** ******** ******, ****** *****, Danbury, Connecticut 06810

Cell: 203-***-**** E-mail: ***************@****.***

December 2008 to October 2014

Work Experience

Western Connecticut Health Network, Department of Anesthesiology, Danbury,

Connecticut

Administrative Secretary

. Initial contact person for the department.

. Assist the Chairman and Vice Chairman, as well as over 100 (including

Anesthesia Residents) Anesthesia Providers with various duties.

. Anesthesiology Residency/Medical Education Coordinator within the

Department of Anesthesiology for Anesthesia Residents from New York

Medical College, Medical Students from The University of Vermont

Medical School, Medical Students from St. Georges University, Surgical

Residents from Western Connecticut Health Network, SRNA's from

Columbia University, among other various students/residents from

various medical schools.Duties incude processing all required

documents and coordinating schedules, housing and other training

requirements for the Anesthesiology Residency Program and other

programs in coordination with the Vice Chaiman of Anesthesiology and

the Medical Director of Operating Rooms.

. Maintain all departmental files including tracking and processing of

all credentialing items and required licenses and membership.

. Credentialing and reappointments to the WCHN Medical Staff for all

providers in the department.

. Process and track all disbursements for reimbursement of travel and

other related departmental expenses.

. Process departmental contracts, Part A physician time studies,

schedules, and residency documents.

. Maintains departmental calendars and schedules, with communication to

appropriate individuals for procedure scheduling that require

anesthesia.

. Assists with processing of department charges, including scheduling

reconciliation to charges, patient registration, scheduling, coding

and charge entry in Athena for Ridgefield Surgical Center.

. Assist with the hiring process for new Physicians and CRNA's.

. Creation of power point presentations, various spreadsheets and other

documents for physicians.

. Committees: General Medical Education and Research Committee, Employee

Campaign Committee

June 2008 to

September 2008

New Fairfield Physical Medicine and Rehabilitation, New Fairfield,

Connecticut

Administrative Assistant

. Initial contact person for the practice.

. Scheduling appointments, processing patient co-payments, verifing

patient benefits, insurance authorization, insurance posting.

. Prepare and file charts for physicians and physical therapists.

. Assisting patients with any questions or concerns.

October 2007 to

May 2008

Allstate The Haas Agency, New Fairfield, Connecticut

Administrative Assistant

. Initial contact person for the agency and greeting walk-in customers.

. Processing insurance payments.

. Managing and following up on leads.

. Processing policy endorsements, cancellation notification calls.

. Preparing remittance report/deposit slip.

August 2006 to

October 2007

Danbury Porsche/Audi/Volkswagen, Danbury, Connecticut

Administrative Assistant, Collision Center and Volkswagen Service

Department

. Initial contact person for the dealership and greeting walk-in

customers.

. Opening/closing repair orders for damaged vehicles.

. Organizing/creating customer files.

. Follow up on all customer request/inquiries, scheduling appointments

for maintenance and to repair body damage.

. Payroll for collision center.

January 2003 to

July 2006

Colonial Automobile, Danbury, Connecticut

Receptionist

. Managing evening receptionists.

. Initial contact person for the dealership and greeting walk-in

customers.

. Deposit/COD receipting.

. Daily phone calls to ensure quality customer service.

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe PhotoShop and

Illustrator, ADP, MMRI Billing System, Athena Billing System, Invision, OMR

Education

2002

Danbury High School, Danbury, Connecticut

Graduated

2003

Western Connecticut State University, Danbury, Connecticut

Area of Concentration: General Courses

Hobbies

Outdoor Activities, Boating/Water Sports, Watching Sports, Health and

Fitness, Fashion, Event Planning, Playing Multiple Instruments

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