Jeramie Goodman
**** **** **** ****** ******, Arizona 85382
(623)777-1380Hm (602)561-3724Cell
**************@*******.***
Summary of Qualifications
. 20 years of diverse customer service positions in addition to
maintenance and mechanical positions.
. Self-directed, resourceful and enthusiastic professional with a
genuine interest in working with and helping customers.
. Ability to build customer relations through meeting expectations in
areas such as timeliness, quality and consistency.
. Microsoft Word, Excel, Power Point experience in addition to payroll
and bookkeeping.
. Electrical, welding, plumbing and carpentry work.
. Automotive diagnostics and repairs.
Education
. Electronics Training 2 years
. Arizona State Real Estate License
. Associates Degree-Automotive Technology-
Program by Ford Automotive completed July 1998
Glendale Community College, Glendale Az
Professional Experience
Costco -Front End Supervisor, Facility Supervisor
6Years
Front End Supervisor -4 years
. Promote and sustain Costco's culture by embracing and holding all
associates accountable for Costco's core values including Courage, Team,
Passion, Reinvention, Accountability and Respect.
. Lead by example and provide excellent customer service, holding all
associates accountable for ensuring current customer service standards
are executed at all times.
. Exhibit a strong sense of urgency around providing all customers with a
superior experience.
. Maintain a neat and orderly front end, stock room and office area.
. Maintain a sound technical working knowledge of register and service
desk procedures. Perform as a cashier as required by business.
. Ensure all associates are properly trained to provide excellent customer
service to all customers through fast and accurate Front-End service.
Provide ongoing coaching as needed..
. Conduct register training classes as needed for Front End and sales
floor associates. Be proactive in identifying and training associates
for key responsibilities.
. Understand business trends using all available tools. Ensure efforts are
directed towards driving sales and profitability, including supporting
all company sponsored business driving initiatives.
. Ensure each component of the monthly compliance program (TSE, CCR) is
executed accurately to ensure that company standards/expectations are
met.
. Maintain an appropriate and effective level of communication with all
store support team associates, ensuring that all direct reports maintain
the same level of effective communication.
. Assist store manager in evaluating job performance of all front end
associates, including cash handling violations, overall job performance
and scheduled appraisals.
. Take on additional responsibility as dictated by business.
Facility Supervisor -2 years out of my 6 years with Costco
. Performs routine maintenance and repairs for warehouse and ancillary
business machinery and equipment, such as forklifts, hvac equipment,
oven, scales, wrappers, compactor, baler and dock pallets.
. Build and repair fixtures and displays. Perform cuts, welds, shapes,sands and paint various material. Purchases supplies and parts for
maintenance and repair jobs.
. Complete plumbing, electrical and building repairs.
. Follow proper maintenance and general safety and security procedures
following all company and O.S.H.A regulations
West Usa -Realtor
4 Years
. Present purchase offers to sellers for consideration.
. Confer with escrow companies, lenders, home inspectors, and pest
control operators to ensure that terms and conditions of purchase
agreements are met before closing dates.
. Prepare documents such as representation contracts, purchase
agreements, closing statements, deeds and leases.
. Coordinate property closings, overseeing signing of documents and
disbursement of funds.
. Act as an intermediary in negotiations between buyers and sellers,
generally representing one or the other.
. Promote sales of properties through advertisements, open houses, and
participation in multiple listing services.
. Inspect condition of premises, and arrange for necessary maintenance
or notify owners of maintenance needs.
. Advise clients on market conditions, prices, mortgages, legal
requirements and related matters.
. Evaluate mortgage options to help clients obtain financing at the best
prevailing rates and terms.
. Review property listings, trade journals, and relevant literature, and
attend conventions, seminars, and staff and association meetings in
order to remain knowledgeable about real estate markets.
. Investigate clients' financial and credit status in order to determine
eligibility for financing.
. Contact property owners and advertise services in order to solicit
property sales listings.
. Develop networks of attorneys, mortgage lenders, and contractors to
whom clients may be referred.
Hercules Transmission -Owner
2 Years
. Run all aspects of the business including bookkeeping, customer
relations, hiring and hr procedures, sales, payroll, inventory,
taxes, advertising and complying with federal and state laws as well
as Osha requirements.
. Repair automatic transmissions in automobiles. buses and trucks
. Disassemble transmission unit and replace or may the necessary
repairs
Sanderson Ford- Service Supervisor
7 Years
. Perform work specified on maintenance and repair orders with
efficiency and in accordance with dealership and/or Mopar standards
. Diagnose and repair vehicle automotive systems including engine,
transmission, electrical, steering, suspension, braking, air
conditioning, etc. to specification
. Provide labor and time estimates for additional automotive repairs
. Explain mechanical diagnoses and required repairs in a non-technical
manner to service advisors and customers
. Continuously learn new technical information and techniques in formal
training sessions in order to stay abreast with rapidly changing
technology.
. Inspect and test new vehicles and recording findings so that
necessary repairs can be made.
ADDITIONAL INFORMATION
. Willing to travel up to 25% of the time
. Certificates and Degree available upon request
. Letters of employment references and personal requisition forms
available upon request