Manager Operations
Resume:
Thomas Greeny
******.******@*******.***
PROFESSIONAL EXPERIENCE
CISION US INC
Chicago, Illinois, United States
Senior Operations Manager 2003 - 2012
• Directed the activities of five departments all related to the production and distribution of marketing and public relations campaign analysis products.
• Managed 225 direct reports in two office locations, with accountability for, hiring, training/cross-training, performing annual performance reviews,
conducting employee meetings, and implementing disciplinary actions.
• Responsible for reviewing financial and other performance data to measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement.
• Participated in both outside and inside sales calls
• Conducted product demonstrations for clients
• Achieved a 63 % gross profit margin for the Operations Division
• Ensured achievement of productivity and profitability goals through decisive leadership, sound business practices and effective operations
administration.
Production Supervisor (1998-2003)
• Developed a quality audit review process, decreased error rate to .0002%
• Defined, developed, wrote, and integrated streamlined/centralized operational procedures and processes to boost efficiency, productivity, and quality
assurance.
Managed staff, preparing work schedules and assigning specific duties.
• Reduced overtime expenses by 22%, this was achieved by creating flexible start/stop times for all employees
Staff Assistant (1993-1998)
• Proactively managed 10-member research team with accountability for production goals
• Conducted daily employee meetings
• Distributed daily assignments for each team member
Researcher (1990-1993)
• Responsible for researching media outlets for client placements
• Tracking of advertising campaigns in major media outlets
• Produced reports analyzing and scoring client media mentions for positive/negative influence
EDUCATION
University of Iowa
Iowa City, Iowa, United States
Completed coursework towards Liberal Arts, 1983 to 1988
ADDITIONAL SKILLS
• Fluent in all Microsoft Office products
• Skilled in ADP payroll processing software
• Experienced in QuickBooks
I have over 20 years experience as a Senior Operations Manager in the Public Relations/ Communications industry, with emphasis on improving efficiency,
productivity and organizational consistency. I am an organized and detail-oriented manager, able to prioritize and delegate tasks effectively to ensure timely
project completion within a team environment. I am highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to
accomplish objectives with creativity, enthusiasm and humor. Energetic self-starter with strong communication skills; work well independently or on a team.
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