Customer Service Sales
Resume:
NANA S. MOHAMED
**************@*****.***
Newark, N.J. 07104 Cell: 973-***-****
SUMMARY
Customer Service Representative with an impressive 13 year track record of success, providing swift resolution to
customer complaints, ultimately repairing trust and winning loyalty. Articulate and very effective working with people
of different backgrounds and cultures. A problem solver who quickly grasp complex instructions to successful
conclusions. A patient listener who fully focuses on speakers and understands a variety of accents. Strong skills in time
management, prioritizing tasks, and meeting deadlines. Always willing to learn new things and take on new tasks.
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PROFESSIONAL EXPERIENCE
MARKET RESOURCE PARTNERS, Philadelphia, PA 07/07 - 09/08
French Account Executive
Managed company log with client database and computer needs within the field. Ensuring the satisfaction of the
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client was up to company standards.
Resolved an average of 250 inquiries in any given week, exceeding weekly targets by 25%.
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Coordinated daily calls to potential clients resulting in appointments with Management and overall sales.
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Responsibilities included management of all clients and or potential clients in Canada.
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Developed business plans and solutions with potential clients resulting in business sales.
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Organized filing system resulting in faster retrieval of key information.
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National Car Rental, Philadelphia, PA
Customer Service Sales Agent 04/05-05/07
Assisted customers with pick up and drop off of vehicles.
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Processed request for reservations and ensured vehicle type was available for pick up.
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Developed and coordinated detailed itinerary for Manager’s day to day activity, significantly improving time and
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efficiency.
Provided other team members with support to enable smooth customer service and timely response to customer
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concerns.
Responsibilities included resolving issues, complaints and ensuring the best customer service.
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Alamo, Newark N.J.
Customer Service Sales Agent 06/00-06/05
Responsibilities included booking rentals and or leasing agreements.
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Provided customer support to clients in a timely fashion allowing for time to travel.
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Dealt efficiently with questions and queries from customers resulting in better understanding of contracts.
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Maintained daily log of all rentals coming out of Newark International Airport location.
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Managed all incoming calls for reservations and provided a call log for location surveys.
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Ensured accurate paperwork with customers and verified all of their identification along with payments. This
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process resulted in excellent customer service.
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EDUCATION
MORRAINE VALLEY COLLEGE, CHICAGO. IL
Pursued a degree in Business Management, 2012-2013
CHUBB INSTITUTE, CHERRY HILL, N.J.
CERTIFIED IN COMPUTER TRAINING, 2005
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SKILLS
Microsoft Word, Microsoft Excel, Excellent Internet skills, PowerPoint, Outlook and Lotus Notes. Fluent in English and
French.
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References available upon request
Contact this candidate