Customer Service Sales
Resume:
Amelia Dunker
* **** ******, *** *********, CA **110
***************@*****.***
OBJECTIVE:
To obtain a challenging position within a growing organization and effectively apply my
qualifications and contribute to its continued success while furthering my own knowledge.
SUMMARY OF QUALIFICATIONS:
• Proficient administrative skills, outstanding attendance, dedicated employee
• Upbeat and positive outlook, detail oriented
• PC proficient with Windows Microsoft Office programs
• Flexible, devoted and highly competitive
• Geared towards success and positively accelerating company and personal growth
• Quick learner, very well organized, friendly and all around positive individual working
great with others.
• Fluent in Spanish
PROFESSIONAL EXPERIENCE:
Barber Shop Salon & Lounge (San Francisco, CA)
Front Desk Lead, October 2012 – September 2014
• Customer service including booking & editing of client appointment in-person,
telephonically and/or via e-mail
• Retail sales of Aveda products entailing comprehensive Aveda product knowledge
• Maintenance of front end of busy (i.e. high volume of calls) salon efficiently
• General upkeep of salon and spa areas
• Opening & Closing procedures
• Cash handling & inventory
• Use of Apple products and SalonBiz software
Guy Kornblum & Associates (San Francisco, CA)
Intern, March 2011 – September 2012
• Admin tasks
• Preparing marketing plans/packages for firm
Amelia Dunker ~ 3 27th Street, San Francisco, CA 94110 ~ 510-***-****
Express (Santa Clara, CA)
Fashion Expert, November 2005 - February 2011
• Research and successfully apply market trends and activities towards daily sales,
accountable for personal productivity and store sales
• Retain professionalism and acute verbal communication with customers, provide
pleasant customer experience
• Maintain store sale projections and cash handling, informed of sales statistics and
projection sheets through Loss Prevention Reports daily
Castlewood Country Club (Pleasanton, CA)
Administrative Support, February 2010 - October 2010
• Faxing, mailing letters, filing, arranged/confirm appointments, phone handling, data
entry; review individual member reports for company accountability; educate and assist
members with Castlewood Country Club policies and programs
• Annotate and record product reviews
Timeshare Angels (Fremont, CA)
Receptionist, December 2008 - February 2010
• Managed time share sales
• Maintain store projection goals
• Prepared spreadsheet reports for marketing & weekly sales analysis
• faxing, mailing letters, filing
• Electronic data management
• Excellent customer care
EDUCATION AND VOLUNTEER PROGRAMS:
UEI College (Fresno, CA)
January 2013
● Pharmacy Technician program
● GPA: 3.3, estimated date of graduation: December 2013
Calaveras Hills (Milpitas, CA)
September 1999 - June 2003
Amelia Dunker ~ 3 27th Street, San Francisco, CA 94110 ~ 510-***-****
● High School Diploma
Wild 94.9 (Hayward, CA)
September 2005
● Assisted in collecting food and clothing for Hurricane Katrina victims
Youth Science Camp (Los Gatos, CA)
March 2003
● Camp Counselor
Women’s Empowerment Meetup (Santa Clara, CA)
February 2002
● Facility representative
REFERENCES:
Freshta Maftoon, Guy Kornblum & Associates, Office Manager 415-***-**** ext. 2229
Zeon Kitchiner, Barber Lounge, Master Stylist 415-***-****
Mena Mead, Barber Lounge, Stylist & Color Specialist 415-***-****
Amelia Dunker ~ 3 27th Street, San Francisco, CA 94110 ~ 510-***-****
Contact this candidate