Customer Service Sales

Luis Vazquez

**** ********* #** ***********, ** *3309

661-***-**** Email:*************@*****.***

CAREER EXPERIENCE

H.P Sears. Training and Compliance. Bakersfield California February 2013-present

• Created methods to transition employees on new software

• Created methods that increased compliance and highly reduced potential lawsuits

• Strategic hiring to ensure organizational success and reduced employee turnover

• Created communication methods that increased organizational efficiency and best practices to

unit leaders

• Analyzed assessments taken by employees and implemented training methods that increased

profitability

• Collaborated with business leaders to identify and implement solutions to enhance and refine

processes and procedures to support exceptional service

• Created methods that increased customer retention and increased organization profitability

• Evaluate team performance through corporate quality control measurements and data and

customer complaints and compliments

• Monitor lost time and administer the Attendance Policy

• Conduct performance reviews for team members on a regular basis and implemented Total

Quality Management

• Respond to employees' professional and personal issues and created solutions

• Build strong positive sustained relationships with clients and customers by providing exceptional

customer service

• Implemented appropriate changes that increased effectiveness and efficiency in meeting

customer needs

Rent a Center, Assistant Manager. Bakersfield California December 2008–April 2011

• Successfully assessed, managed and collected a high volume of past due accounts

• Manage delivery schedules, deliver set- up merchandise for customers and created customer

satisfaction

• Successfully meet weekly goals, cash handling, cash drawer audit closed tilt 100%

• Outreach potential customers and increased sales

• High volume of customer satisfaction by understanding customers needs and wants

• Opening and closing store on a daily basis

• Trained employees to achieve maximum potential in both sales and collections and increase in profits

• Actively seek cost reduction ideas by scheduling employees to organization needs

• Evaluate team performance through corporate quality control measurements and data understanding

customer complaints and compliments and creating customer satisfaction

• Resolve customer service and operational problems and increased productivity

• Monitor lost time and administer the Attendance Policy

• Build strong positive sustained relationships with clients

• Implemented appropriate changes that increased effectiveness and efficiency in meeting customer

needs

Big Lots, Sales associate. Bakersfield California March 2007-December 2008

• Responsible for meeting daily sales goals

• Cash handling

• Met weekly sale goals set by the organization

• Customer satisfaction by understanding customers needs and wants

• Build customer rapport

Castle and Cooke, Assistant Manager. Bakersfield California June 2003-

March 2007

• Created employee schedules, responsible for tenant outreach regarding their property concerns

• Purchase material and decreased organizational expenses

• Mediated tenant conflicts assisted with reaching solutions

• Trained employees

• Recruited new talent

• Build strong positive sustained relationships with clients

EDUCATION

Masters in Business Administration

2014

University of Phoenix Bakersfield, California

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT

2011

University of Phoenix Bakersfield, California

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