Customer Service Sales

Kristen Parker

**** ********** **, **********, ** 27407; ***********@*****.***; 336-888-

9001

EMPLOYMENT HISTORY:

Move Coordinator / Sales Assistant / OA/DA Coordinator, (Re-hire)

Lawrence Transportation Systems - United Van Lines Agent, Greensboro, NC, Oct 2012-

Nov 2014

• Worked as office, sales, and customer support to Sales Account Manager for

household goods moving company.

• Skills developed: continued to build on skills attained from working as a Move

Coordinator previously, including refined customer service skills, organization of

simultaneous multiple moves, meeting deadlines, scheduling appointments,

following up with customers on Internet-based leads, conferring with Operations to

schedule customer dates for pick-up, arranging payment from customers, solidifying

customer-company relationship.

• Software: Quotes-To-Go, Mover’s Suite, Microsoft Word, Outlook, Excel, Host-On-

Demand registration system.

Merchandiser, Driveline Retail Merchandising, 2007 – 2010

• Worked from home as a merchandiser visiting assigned stores for completion of

projects as released by company clients (including Proctor & Gamble, Frito Lay,

AirWick) which entailed replenishing, stocking, cleaning and maintaining shelves;

submitting inventory count, communicating with store managers on projects,

following planograms, reporting completed projects via online software.

• Skills developed: time management, organizational (replenishing and stocking

items on shelves, maintaining orders), enhanced interpersonal communication,

punctuality and responsibility, timeliness, interpretation skills.

Move Coordinator / Sales Assistant

Lawrence United Transportation Systems – United Van Lines Agent, Morrisville, NC,

2005 – 2007

Worked as office support to Sales Account Manager for household goods moving

company.

Skills developed: how to work as a close-knit team member, multi-tasking,

communication, organizational and interpersonal skills, appointment scheduling,

and maintaining and cultivating sales leads.

Receptionist / Administrative Support, Ciber, Inc., Raleigh, NC, 2003 – 2004

Receptionist to a busy IT consulting firm.

Skills developed: Multi-tasking, answering phones, data entry, reception desk,

ordering office supplies, mail distribution, composing memos, contractor time

sheet verification, general clerical functions such as typing, faxing, copying,

filing, sending/receiving

email, and keeping meeting minutes.

Executive Assistant, EnVisionary I-Care, Garner, NC, 2002 – 2003

Administrative support to the two CEOs of a small (less than 5 employees) non-profit

educational corporation.

Duties included reception, filing, copying, online research for leads, mass mailings,

cleaning the office, converting paper documents to digital documents, faxing,

answering a multi-line phone, making appointments.

EDUCATION:

Bachelor of Arts, Geosciences, University of North Carolina Wilmington, May 2012

Associate of Arts, Johnston Community College, Smithfield, NC, May 2002

VOLUNTEER EXPERIENCE:

Betsy Johnston Cancer Center, Dunn, NC, Summer of 2007

COMPUTER SKILLS

Extensive experience with Microsoft Word, Excel, Outlook, PowerPoint, Access,

Publisher, ACT! Database, 65 WPM

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