Telecommute Helpdesk and Application Support

David Bell

** **** ********* **

Kelowna, Alberta

C: 250-***-****

*******@*****.***

Objective

I am looking for an opportunity to support a helpdesk via telecommute by providing them

with the best customer service that they deserve. I am moving to a remote location and

desire to work from home. My years of helpdesk experience make me a perfect candidate for

a remote position. I help people by listening to their needs and providing them a service that

they desire. My satisfaction in life comes from the smile you get after helping someone with

their issue.

Education

CAP {Computer Analyst Programmer} Diploma @Red River College in Winnipeg

November 2000 to February 2002

Program provides a mix of general business courses and courses specific to programming.

The languages that were taken JAVA, C, C+, COBOL, SQL, HTML, VB. Business courses in

Communication, Accounting I II III and Business Technology/Analyst. These courses aided

me to understand why problems happen with programs and the limitations to technology

which enabled me to quickly adapt to new software and technologies.

Tourism and Hospitality Certificate @Red River College in Winnipeg

November 1996 1997

Program provides a mix of general business courses and courses specific to the hospitality

industry like Marketing and Selling Tourism and Accounting, Customer Service and Office

Procedures.

Languages

English, First Language

French, Intermediately Spoken

Work History

Computers and Technology

I have experience working with Microsoft environment Windows 9x – 7 and Server 2000,

2003 to 2012 including Exchange Server, SQL Server and VMWare. I have experience in

travel to multiple locations supporting POS systems for Westjet, Sobeys, CO OP groceries and

Oil & Gas, Trident and Pure Energy. I have superior knowledge of computer hardware from

desktops and laptops to servers. I have worked with contractors getting cabling and circuits

installed and working with local ISP for satellite, microwave, wireless, DSL and fiber

connections. I have set up many medium and small size network infrastructure including

routers & firewalls.

Tourism and Hospitality

I have experience working in a variety of customer service and hospitality rolls. These

included both front and back house in restaurants and banquet serving at Calgary Telus

Convention Centre via Marriott Hotel. I have done housekeeping while I lived in Banff and

work up at Mount Norquay. I have worked at a variety of Spirits and Wine boutiques and

enjoy sharing my knowledge. While attending Red River College bartender for special events

and supervised setup and teardown. While still at the College I organised a bus tour to

Panama City Beach, Florida for spring break, 32 students came with.

Other Interests Activities & Certifications

Computer Hardware & Networking/Fibre Optics

Christmas Cheer Board Winnipeg

Nutraceuticals, eating healthy

Horticulture & home food production

EarthShip, Green Tech

Chaos theory and Belousov Zhabotinsky reaction

First Aid

Food Handling

H2S

Alberta Best

Serve It Right

Will provide references and works history on request.

Contact this candidate