Medical Assistant
Resume:
Sally A. Ayala
Akron, OH 44307
To employ my knowledge and experience with the intention of securing a long-term professional
career with opportunity for challenges and career advancement, while gaining knowledge of
*************@***.***
new skills and expertise. Dedicated medical administrative assistant (MAA) with ten years’
experience as a medical assistant and five years’ experience as a medical office administrative
assistant in a correctional setting. Qualifications include:
Medical Assistant (MA) certification
Five years of experience as medical administrative assistant (MAA)
Knowledge of National Commission on Correctional Health Care
(NCCHC) accreditation
Knowledge and expertise in Microsoft Excel and Microsoft Word
Certified medical interpreter in the Spanish language; fluently speak, read, and write in
Spanish
Work Experience
Front Desk Receptionist
8/30/2014 – Current
Crystal Clinic Orthopedics Center, Akron, OH
Performing check-in, check-out/cashier, appointment scheduling and medical records functions.
Greeting patients and completing check-in process. Answering patients’ general questions.
Answering telephone calls. Scheduling office appointments. Obtaining & processing referrals.
Responsible for charts reaching area of pick-up. Preparing charts for new patients. Ensuring
that proper patient forms were completed, current and entered into the computer. Locating
medical charts as needed. Processing medical records requests. Tracking and documenting
“no-show” patients. Monitoring patient waiting area, making coffee and straightening up area if
needed. Gathering information for outside testing if required. Scheduling follow-up
appointments. Providing back-up coverage and assisting in daily office routine when needed in
other areas. Monitoring and maintaining front office equipment.
Patient Account Coordinator
12/2012 – 8/29/2014
Health Care Solutions, Akron, OH
Determining patient invoices by capturing services noted in patient charts, CMN's and sleep
studies. Identifying improper payments and preventing billing errors. Issue invoices by entering
service data; calculating charges and mailing invoices for processing as well as working claim
denials and processing appeals. Resolving billing issues by discussing contract with third-party
payer; explaining insurance contract with patient; negotiating settlements. Maintaining patient
and invoice files by entering and adjusting data. Providing billing information by collecting,
analyzing, and summarizing third-party billings, accounts pending, and late charges data and
trends. Accomplishing medical billing mission by completing related results as needed. Directly
Responsible for auditing weekly and month-end reports for common issues/trends with billing
issues.
Skills/Qualifications: Reporting Research Results, Analyzing Information, Data Entry Skills,
Confidentiality, Thoroughness, Internal Communications, Attention to Detail, Administrative
Writing Skills, Accounting, Informing Others, Data Processing (AS400), Clinical coding and
reimbursement.
Medical Administrative Assistant
03/2006 – 10/22/2011
Summit County Jail, Akron, OH
Through contracts with:
o Prison Health Services
o Naphcare, Inc.
o Advanced Advanced Correctional Healthcare, Inc.
Recording data unto private and secure correctional computer programs regarding all medical
procedures performed onsite and offsite of all detainee patients. Work collaboratively with the
company’s corporate account payables department to ensure accurate billing and resolve claim
denials. Review medical documentation and consult with healthcare providers when
documentation is inadequate and/or unclear for billing purposes. Responsible for completing
and submitting to the company’s corporate payroll office personnel all payroll spreadsheets for
all of the medical staff including contracted healthcare providers in an accurate and timely
manner. Record statistical data of all medical procedures completed onsite and offsite on all
detained patients on a daily basis for the use of both the facility and the contracted medical
company. Assembly and analysis of all policies and procedures of both the correctional facility
and the contracted medical company in order to ensure accreditation by the National
Commission on Correctional Health Care (NCCHC). Creating templates focused on
documentation of all medically related information regarding patient care by onsite and offsite
healthcare providers. Monthly staff scheduling, ensuring shift coverage on a twenty four hour
basis. Performing routine clerical tasks such as answering the phones and facilitating prompt
messages to all management, healthcare staff and the public in a courteous and professional
manner, keeping track of inventory, ordering office supplies, and attend departmental meetings
creating and distributing agenda/minutes.
Selected Contributions:
• Helped the facility and the contracted company in achieving accreditation by the
National Commission on Correctional Health Care (NCCHC) in 2006 and 2010.
• Creation of a reliable payroll system on Excel that is now used by the Advanced
Correctional Healthcare, Inc. Company at facilities they are contracted with in 17
states around the US.
Medical Assistant
10/13/2001 – 10/22/2011
Summit County Jail, Akron, OH
Through contracts with:
o Prison Health Services
o Naphcare, Inc.
o Advanced Correctional Healthcare, Inc.
Assisting medical staff with patient care by executing daily clinical procedures. Assisting the
physician in patient preparation and examinations. Screening detained patients upon arrival to
facility and setting them up for follow up care. Assisting the nursing staff with the monitoring of
patients with chronic medical ailments such as hypertension and diabetes mellitus. Assisting
nursing staff with EKG’s, physicals, wound care, and vital signs on patients. Patient charting,
filing and typing.
Selected Contributions:
Medically interpreted for Spanish only speaking detained patients after getting certified at
the Akron International Institute, saving the company from paying twenty to twenty five
dollars an hour for an interpreter
Medical translations on medical forms given to Spanish only speaking detained patients
Education
06/2002 – 06/2002, Akron Institute, Akron, OH
Medical Interpreter (Spanish)
03/2000 – 6/2001, Akron Institute, Akron, OH
Medical Assistant Diploma
Contact this candidate