IT support specialist

Igor Liashenko

PERSONAL DETAILS:

Address: **** * ** ***** ** #1106, Chicago, IL 60610

Date of Birth: 04 October 1990

E-mail: ***********@*****.***

Mobile: +1-312-***-****

Education

• 2007-2013 University of Information and Communication Technologies, Kiev.

Faculty of Telecommunication technologies; Specialty: Telecommunication system

and networks. Master’s degree.

• 2010-2012 English courses, Green Forest, Kiev

• 2010-2011 CCNA courses

Work Experience

• June 2014 - till now – IT project manager in LLC Smile-Expo. Project name

CASEXE (http://casexe.com/en/).

Project description and Responsibilities:

Controlling the process of offsetting requirements of customers and passing

them in the right direction (Design Department, Department of Layout Setting

and Testing Department), resulting in finished product;

Managing the processes of websites creation;

Work with backend;

Experience in mentoring others or leading QA team.

• May 2012 - June 2014 – Quality Assurance Engineer/Customer service

representative in LLC Smile-Expo.

Responsibilities:

Experience in creating Test Plans (in accordance to IEE829), Check-lists, Test

Cases;

Experience in manual black-box testing of desktop and client server

applications;

Experience with cross-browser testing and debugging

Defects reporting and tracking (Redmine);

Understanding of Agile (Scrum) methodology;

Mozilla Firebug, Chrome DevTools – basic usage experience;

Knowledge of HTML, CSS.

Experienced with Android/IOS development with a live app on the market

Experienced with admin panel of different online game providers;

Experience integrating 3rd party APIs and plugins

Bug and defect handling;

Collecting and analysis of users requirements;

2+ years experience in QA for web

Collaborating with Web based application engineers and developers;

Work and collaborate with team members across regions (America and

Europe);

Cooperation with foreign customers;

Ensuring the system is up and running all the time at its peak performance;

Interact and coordinate with the sales team and other staff members in other

departments working on the same account;

Respond to support queries via phone, email and chat.

• March 2011 – May 2012 – IT Support Specialist in Alsart group

(http://alsart.com/).

Responsibilities:

Responds to Help Desk tickets, telephone calls, e-mail, chat and personnel

requests for technical support;

Providing on-site and remote technical assistance to end users and training;

Experience in providing user support by means of remote access tools

(TeamViewer);

Manage and solve conflicts with clients;

Working knowledge of all versions of Microsoft operating systems, Server

versions;

Set-up/management of all Windows infrastructure

Troubleshooting of all systems-related issues and repairing computer systems

including Spyware, Malware, and Virus removal;

Installing and configuring PCs and peripheral devices;

Troubleshooting hardware (PC's, mobile devices, tablets, laptops, etc.) issues;

Troubleshooting of Finstum payment kiosk issues;

• June 2010 - September 2010 – host in theme park Six Flags Great America in

Gurnee, USA.

Responsibilities:

Receive payment by cash, check, credit cards, vouchers, or automatic debits;

Issue receipts, refunds, credits, or change due to customers;

Count money in cash drawers at the end of shifts to ensure that amounts are

correct and that there is adequate change;

Greet customers entering establishments;

Maintain clean and orderly checkout areas;

Organization work in Pizza “Papa John’s“.

• July 2009 - October 2009 – an operator in call-center of digital satellite television

in Ukraine “Viasat TV”

Languages

English – upper intermediate

Ukrainian, Russian – free

Additional Information

• Knowledge and skills to configure managed (Cisco) / passive network

equipment

Knowledge of routing (RIP2,OSPF,EIGRP,Static)

Security technologies (NAT,ACL)

Knowledge of OSI model

Knowledge of network technologies and protocols - TCP/IP, SMTP,

POP3, DNS, DHCP, HTTP, HTTPS, FTP, TFTP

Knowledge of switching: Ethernet, VLAN, STP

• Research paper "LTE technology"

• First place in competition МТС "Professionals of the future "

• Practice for two weeks in MTC company.

IT Skills

• Knowledge of Operating Systems: Windows, Mac OS, IOS, Android;

• Web, Client-Server, Desktop;

• Knowledge of test types and levels of testing, QA process and QA documentation;

• Experience in software testing of web and mobile application;

• Basic Windows OS administrative skills;

• Understanding of OOP principles, computer networks, OSI model;

• Knowledge of Redmine as bug-tracking system;

• Basic skills: SQL, HTML, XML, JavaScript, CSS, Java, Android SDK, Chrome

DevTools;

• Knowledge of office programs (Word, Excel, etc);

• Browsers: IE, Firefox, Chrome, Safari, Opera;

Personal Details

Effective communication skills, attentive to details, plodding, creative/artistic, excellent

ability to work in a team, aspiring to future learning and success, strong organizational

and people skills.

Contact this candidate