Customer Service Manager

Vickie J James

**** * *** ***** **********, Florida 32780 321-***-****

Experience

Adecco/EBay (Melbourne, Florida) Temp position

Phone customer service 09/2013 – 01/2014 & 05/2014 – 09/24/2014

• Answer phone

• Help customers with orders

RC Aviation (Bloomingdale, GA)

Clerical Administrator 11/2010 – 01/2013

• Answer phones

• Find runs (loads) for truck

• Require & negotiate bids of loads for trucks

• Confirm Orders

Parkcliff Communities (Northwood, Ohio) 05/2010 - 10/2010

Care Giver/ House Assistant

• Worked with Dementia/ Alzheimer’s (16 Total) residents in a house

• Personal care, cooking, cleaning, remind and give out medication

• Documentation of all duties and anything out of the ordinary

The Good Home (Walbridge, Ohio) 03/2010 - 05/2010

Care Giver/ House Assistant Temp

• Assisted with neurological patient

• Personal care, cooking, cleaning, remind and give out medication

• Documentation of all duties and anything out of the ordinary

Personal (Titusville, Florida & Walbridge, Ohio) 08/2008 – 09/2009

Care Giver

• Took care of ailing sister until she passed

• Took care of mother after heart attack and other health conditions

Sunoco, Inc. (South Daytona, Florida) 01/2006 - 7/2008

Store Manager

• Did all aspects of running the store

• Handled all hiring and firing

• Conducted all training of new employees

• Ordered all supplies for the facility

• Open and closed the store and made deposits

• Created the schedule for all employees

Hudson s Furniture (Altamonte Springs, Florida) 06/2005 - 01/2006

Sales Attendant

• Welcomed customers to the store

• Helped the customers find the right fabrics and furniture

• Worked as a consultant for out of town customers to help them with their needs

Lazy-boy Furniture (Toledo, Ohio & Lakeland, Florida) 01/2005 - 06/2005

Sales Attendant

• Welcomed customers to the store

• Helped the customers find the right fabrics and furniture

• Worked as a consultant for out of town customers to help them with their needs

Speedway, Inc. (Bowling Green, Ohio) 8/2000 - 11/2004

Store Manager

• Did all aspects of running the store

• Handled all hiring and firing

• Conducted all training of new employees

• Ordered all supplies for the facility

• Open and closed the store and made deposits

• Created the schedule for all employees

Temporary Services (Toledo, Ohio) 11/1998 – 08/2000

Arrowhead Plastic Physicians and helped open new office of Endoscopy Center

• Answered multi line phone

• Made appointments

• Filing

• Co ordinated filing for patients with cleft lip

I also worked at Ohio Citizens Bank in Toledo, Ohio 11/1988 – 07/1993

It is now known as National City Bank

• Teller

• Research area

• Vault

• Off location back up system

Education

Will be taking CNA classes starting Nov 10th through American Red Cross

Graduating Dec 23rd 2014

Eastern Florida University 2013 / 2014

Working on AA

South University 2012

Working on AA

Owens Community College 1996 – 1997 In pursuit of a Financial Management Degree

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