Customer Service Representative
Resume:
Wenetta R Weaver
Houston, Tx. 77089
cell: 832-***-****
*********.**@*****.***
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Objective
To ensure employment where one is able to further enhance professional
skills while being a creative and resourceful team player.
Skills
. Outstanding written and verbal communications skills
. Strong leadership qualities and the ability to manage challenging
situations
. Excellent planning and organizational skills
. Enjoy working under pressure to meet targets
. Proficiency of Microsoft Office and data entry
Experience
Pasadena Independent School District- Substitute Teacher 03/2013-Present
Supervisor: Cynthia Guerrero
. Responsible for following and initiating outlined course materials
. Motivate students and create a stimulating classroom environment
conductive to learning
. Upholding student teacher interaction to ensure the students'
competence with course material
. Retaining personal schedules and class activities as a means to remain
organized
. Responsible for reporting issues to the administration office
. Maintaining availability to take on various assignments as needed
Bay Area ENT Specialists- Receptionist 09/201*-**-****
Supervisor: Allison DesOrmeaux
. Responsible for operation of multi-phone line and the use of eClinical
works system
. Direct calls appropriately with a sense of urgency
. Assisted patients with appointment scheduling, confirmations, and
cancellations
. Requisition of medical records in compliance with HIPPA
. Consistent data entry
. Maintain clean office and lobby area
Walmart Super Center- Customer Service Representative 09-200*-**-****
Supervisor: Maria Garcia
. Assist consumer on a individualized basis
. Locate merchandise and organize entire department
. Communicate with consumer, educating them on the products offered
making them more knowledgeable about how they work
. Maintain inventory and stock merchandise according to layout
. Data Entry for credit card and cell phone sales
. Proficient in use of cash register and multi-phone lines
Burger King- Assistant Manager 08/2001-7/2005
. Worked as a shift leader and quickly became assistant manager of the
store
. Responsible for shipment orders, employee scheduling, disciplinary
actions
. Supervise and ensure food is prepped, stored, cooked and served
properly
. Lead staff meetings
Education
San Jacinto Community College South
. college hours equivalent to an associates degree(credits transferred)
University of Houston Clear Lake- 2010-present
. Expected graduation date 08/2016
Achievements
. Bay Area ENT Specialists- voted employee of the month 12/2013
. Walmart Super Center- exceeded expectations during employee
evaluation; received the highest possible pay increase attainable for
the position.
References
Diana Clement
13510 Shadow Falls CT
Houston Tx 77059
************@*****.***
Shakya Estrada
11710 Algonquin Drive
Houston Tx 77089
********@*****.***
Maria Castillo
**********@*****.***
Tanisha Castillo
***********@*****.***
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