Customer Service Administrative Assistant
Resume:
Dawn E. Tyler
Brandon, Florida 33510
********@*****.***
PROFESSIONAL OBJECTIVE
Positive, motivated, friendly, organized, insightful, skilled in analyzing
and problem solving with 15 years experience in the
bookkeeping/administrative assistant field. Proven ability to work in a
demanding situations and still maintain a sense of humor. Excellent
communication skills. Possess the ability to learn new technologies
quickly. Demonstrated patience and understanding in complex situations.
AREAS OF STRENGTH
Communication Detail-Oriented
Planning/Scheduling
Customer Service Documentation Prioritizing Tasks
Data Entry Multitasking WPM: 70
PROFESSIONAL EXPERIENCE
Seminole Hard Rock Hotel and Casino, Tampa, FL
2013-2014
Cage Cashier
Provided guidance to guests, communicating all policies and procedures
Defused escalations, by listening to concerns and providing solutions to
resolve problems
Assisted guest with cash advances of either credit cards, debit cards, or
checks as well as making change of various dollar denominations
Cashed out all guest winnings which included poker chips and various slot
tickets
Wal-Mart, Tampa, FL 2007-
2013
Front-End Cashier
Provided customer service to all our customers
Zoning and doing whatever was necessary to maintain a enjoyable environment
for our customers
Assisted at the Customer Service Desk when needed. Responsible for
returns, refunds, claims, money gram, money orders, and site-to-store
Champlain Oil Company, Inc., South Burlington, VT 2007-
2008
Accounts Payable - Gas Station Billings
Preparation of daily Bill of Ladings and Driver Tickets including coding
Input and disbursement of invoices for the Gasoline/Diesel/Fuel Oil and
Kerosene
Bookkeeping for various Service Stations included maintaining paperwork,
balancing daily sales journals, and inputting all the information into the
PAMS system to create a profit/loss statement
Back-up to the Front-End Receptionist along with various office duties
including typing, filing, and answering telephones
The Widewaters Group, Inc., DeWitt, NY 2003-
2007
Lease Administrator - Accounting Department
Preparation of daily check deposits and daily deposit records
Updated accounts receivable ledgers by tenant and created monthly
statements
Collections on delinquent accounts and created invoice copies as requested
Researched and processed claims of invoice payments, charge backs, returns
and bad checks
Maintained all accounts receivable files of tenants
Prepared monthly security deposit transfers in and out of the security
deposit account
Prepared and submitted weekly delinquent account reports (DTR) for review
by my supervisor & the controller
Prepared schedule A's for tenants being defaulted and followed up with the
Legal Department when payments had been made
Worked with the Legal Department regarding tenants that had filed Chapter
11 or 7 proving monthly updates
Reviewed Stipulations of Termination of Lease and processed accordingly
Worked with the Legal Department regarding payment plans
Prepared Estoppel information and assisted with related special projects as
required
Prepared Lease Tenant Work delinquent reports for the Property Managers and
Lease Options reports for the Leasing Agents.
Prepared and maintained monthly, quarterly, and annually sales tax
reporting for all Tenants that are required to report sales tax per their
lease
Prepared batch reports and journal entries for late fees, billings,
adjustments and payments to all tenant's accounts
Prepared weekly delinquency reports for the controller and leading agents
for their meetings
David Anderson,CPA, Syracuse, NY 2002-
2003
Bookkeeper/Payroll Clerk
Responsible for various office duties, maintained various payroll accounts
for clients that included entering payroll, filing various payroll reports
and updating payroll books
Bookkeeping included keying in check registers, cash disbursements, cash
receipts, and payroll journals
Scheduled tax appointments
Assisted in some tax return preparation
Alfred C. DeRosa, Syracuse, NY (Owner is deceased) 2001-
2002
Office Manager/Bookkeeper
Responsible for various office duties, maintained various bookkeeping
accounts for clients which included checkbook reconciliation, bank
statement, cash disbursements and entering cash receipts journals into
UniLink
Scheduled appointment, billing, and maintained customer files
Assisted in some tax preparation
Nottingham, Engel, Gordon, & Kerr, LLP, Syracuse, NY
2000-2001
Office Manager/Bookkeeper
Responsible for various office duties, accounts payable, maintaining,
balancing business checkbooks, bank statements, and escrow accounts with
Quick Book Pro 2001
Prepared bookkeeping reports, opening client files into PC Law
Prepared deposits and answered multiple line telephones
Servpro of East Onondaga County, Syracuse, NY (Business Closed)
1999-2000
Office Manager/Bookkeeper
Responsible for various office duties, scheduling crews and work, accounts
payable, accounts receivable, collections, invoicing and billing
Maintained customer files in Quick Books Pro
Balanced checkbooks and bank statements
Prepared deposits
Prepared estimates in Flexmate
EDUCATION
Central City Business Institute, Syracuse, NY (School is Closed)
Completed 1 years study in Standard Secretarial Science with Computer
Background
Completed Typing I & II, Accounting I, Introduction to Data Processing,
Introduction to Computer Programming (Basic Programming Language) and Cobol
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