Customer Service Administrative Assistant

ROSEMARIE DIRAFFAELE

*** ******** ****, ***********, ** 28117

704-***-****, 631-***-****, ***********@***.***

PROFILE

An administrative professional who possesses expert customer service skills

as well as highly proficient computer skills.

Administrative Experience:

Peconic Outpatient Clinic, Riverhead, NY August

2013-August 2014

Medical Receptionist/Secretary/Keyboard Specialist

. To greet patients and other callers in a courteous and efficient

manner

. To answer the telephone promptly and courteously

. To make appointments for patients following set procedures

. To file medical records after use

. To deal with emergencies when necessary, following set procedures

. To exercise confidentiality in regard to patient care and all aspects

of the Practice

Aroze Recovery, Bohemia, NY November 2004-

March 2008

Office Manager

. Provided accounts payable duties and created customer invoices

. Typed all correspondence

. Ensured office operations including: monitoring and ordering supplies,

maintaining customer data base, answering phones

St. Francis Cabrini, Coram, NY

September 2003-September 2004

Secretary

. Greeted church visitors and answered phones

. Wrote and laid-out the weekly church bulletin

. Updated and kept church records for sacraments

Stony Brook University, Stony Brook, NY

September 1999-February 2001

Political Science Dept., Keyboard Specialist

. Registered students for classes

. Supervised work-study students in the department

Standard & Poor's, New York, NY September

1984-January 1988

Seminars Department, Administrative Assistant

. Supervised all mailings and invitations to seminars

. Performed backups and general maintenance of system

Other Employment Experience:

CVS Pharmacy, Medford, NY April 2008-

February 2009

Photo Technician

. Handling customer problems and assisting them

. Organizing orders and handling financial transactions

EDUCATION

Hunter Business School, Medford, NY July

2013

Medical/Office Administration Diploma, 4.0 GPA, Attendance Award

Computer Skills: Proficient with Microsoft Office 2010: Word, Excel,

PowerPoint, Access and Outlook; mail merge,

keyboarding 80 WPM; transcription

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